It was not what we expected at all. The tea got cold very fast and the options were less than expected. They had difficulty accommodating dietary restrictions. The food didn't taste fresh. The service was good and staff were very friendly. For this price point I'd say go to the Langham for a more elevated experience.
RachelA
This was an absolutely perfect way to celebrate my friend's birthday. Everything was pretty— the ambiance, the environment, the live piano music, and the decadent treats. I mentioned in the reservation that we were celebrating a birthday, and with seamless, invisible effort the staff knew which of us was the one having the birthday and brought an extra special treat for her while the pianist played Happy Birthday— a lovely, elegant, non-embarrassing celebration that was just right. I was a little surprised at how limited the tea selection was but I greatly enjoyed the one I chose and couldn't be happier with the whole afternoon.
Took my mom here for afternoon tea for Mother's Day- waited an hour and a half for the food to come out. Service was lackluster and servers were unfriendly. Food was okay but the desserts (especially macarons and cookies) were way too sweet.
AfternoonTea
The positive: Ambiance is outstanding. The seating is comfortable, no too crowded. A lady played lovely music at the piano. The negative: Service is substandard for a 5 star hotel. Our seating is at 2:15, and apparently the Afternoon Tea service ends at 4:00 pm. No one checked on our table before they left. We had to go to call someone at the front desk staff to give us a to go box. And the staff was clearly not happy about being bothered with our request. The tea selection is very limited, and food is substandard also for Afternoon Tea. The scones are entirely American style ones and overly sweet. Rather than serving the scones with Devonshire clotted cream, a "double whipped cream" was served. When we asked about the clotted cream, the waiter had to check with the chef then replied, "the chef says it is the same as the double whipped cream", which is obviously not true by any definition. The sandwiches are dry, the desserts are unimpressive. Nothing stood out in terms of food, leaving a great deal to be desired. Overall, it is a poor value experience. I shall not return.
Shee
I called The Lobby Lounge at Waldorf Astoria twice ahead of time to inform them about my dietary restriction and they said ok...they will let the chef know so that they can prep something vegetarian for me. I called once 1 month ahead of time & then I called a day before my visit to make sure. When I reached there, they said they don't take such requests for one person and they forgot to tell me about it. The server there offered me the regular menu item that can be done vegetarian but I was there specifically for the Afternoon Tea "the Eleven hour" experience. I can eat Margarita Pizza anywhere. I was there for Afternoon tea and not the pizza. Anyhow, I had to tell my friend to go elsewhere and cancel the plan that we have been waiting for for one whole month. Very disappointing experience. This is not how a 5 star hotel operates. This was a shame. I am never going back. I had plans to try out their other dining options but based on this experience I am not going. First, they did not inform me and then did nothing to help out. I had to make last minute plans.
It was not what we expected at all. The tea got cold very fast and the options were less than expected. They had difficulty accommodating dietary restrictions. The food didn't taste fresh. The service was good and staff were very friendly. For this price point I'd say go to the Langham for a more elevated experience.
This was an absolutely perfect way to celebrate my friend's birthday. Everything was pretty— the ambiance, the environment, the live piano music, and the decadent treats. I mentioned in the reservation that we were celebrating a birthday, and with seamless, invisible effort the staff knew which of us was the one having the birthday and brought an extra special treat for her while the pianist played Happy Birthday— a lovely, elegant, non-embarrassing celebration that was just right. I was a little surprised at how limited the tea selection was but I greatly enjoyed the one I chose and couldn't be happier with the whole afternoon.
Took my mom here for afternoon tea for Mother's Day- waited an hour and a half for the food to come out. Service was lackluster and servers were unfriendly. Food was okay but the desserts (especially macarons and cookies) were way too sweet.
The positive: Ambiance is outstanding. The seating is comfortable, no too crowded. A lady played lovely music at the piano. The negative: Service is substandard for a 5 star hotel. Our seating is at 2:15, and apparently the Afternoon Tea service ends at 4:00 pm. No one checked on our table before they left. We had to go to call someone at the front desk staff to give us a to go box. And the staff was clearly not happy about being bothered with our request. The tea selection is very limited, and food is substandard also for Afternoon Tea. The scones are entirely American style ones and overly sweet. Rather than serving the scones with Devonshire clotted cream, a "double whipped cream" was served. When we asked about the clotted cream, the waiter had to check with the chef then replied, "the chef says it is the same as the double whipped cream", which is obviously not true by any definition. The sandwiches are dry, the desserts are unimpressive. Nothing stood out in terms of food, leaving a great deal to be desired. Overall, it is a poor value experience. I shall not return.
I called The Lobby Lounge at Waldorf Astoria twice ahead of time to inform them about my dietary restriction and they said ok...they will let the chef know so that they can prep something vegetarian for me. I called once 1 month ahead of time & then I called a day before my visit to make sure. When I reached there, they said they don't take such requests for one person and they forgot to tell me about it. The server there offered me the regular menu item that can be done vegetarian but I was there specifically for the Afternoon Tea "the Eleven hour" experience. I can eat Margarita Pizza anywhere. I was there for Afternoon tea and not the pizza. Anyhow, I had to tell my friend to go elsewhere and cancel the plan that we have been waiting for for one whole month. Very disappointing experience. This is not how a 5 star hotel operates. This was a shame. I am never going back. I had plans to try out their other dining options but based on this experience I am not going. First, they did not inform me and then did nothing to help out. I had to make last minute plans.
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