Over the years, I’ve noticed McDonald’s staff often lack proper communication with their customers. My husband and I both have experience working in fast food, and we’re baffled at how often orders get mixed up or items are missing, and sometimes the attitude at the front counter or drive-thru window makes the experience frustrating. We’re not the type to say “don’t work here if you don’t like your job,” but we truly hope this company invests in correcting these issues and training staff to provide better service. Tonight (8/28/25, 2–10 PM shift), we had two separate issues. First, my husband was ignored by an employee who saw him but looked away instead of helping. That kind of ignorance from employees shows a lack of care for customers and reflects poorly on the restaurant as a whole. We understand how busy this industry gets, but even a quick acknowledgment makes a difference. Thankfully, the manager on shift stepped in and assisted him right away. Second, when I went up myself, I had such a positive interaction with that same manager. She was multitasking — helping both drive-thru and front counter, while also bringing food to tables — yet she still took the time to listen, was patient, and handled everything quickly with zero attitude. She came across so positive, and my husband even said how nice she was. Her enthusiasm and professionalism really stood out and made a big difference in our experience. I hope McDonald’s takes note of employees like her, because she’s exactly the type of worker who represents the company in the best way possible. I also hope she sees this, because she deserves to know how much her hard work and kindness were appreciated. She is the only reason I rate this restaurant with a 4 tonight.
Atmosphere: 4
Food: 3
Service: 4
Michaela Kristein
gave me food poisoning for 16 hours. don’t recommend.
update: i am actually pregnant and i take back my bad review.. guess mcdonalds kick started the nausea tho!
Atmosphere: 5
Food: 3
Service: 5
Mililani Phillips
Has to be one of the nicest McDonald's I've ever been in and the food was well prepared. Only down side was that there was only 1 working toilet.
Atmosphere: 5
Food: 5
Service: 5
Jamie Berry
Manager was very rude I was told that I had to order on the kiosk after I stated that I did not want to she said we dont take orders on the register anymore and then took the next person's order behind me my food was all cold burger bun was hard and stale fires were ice cold just all round horrible I wouldn't eat here again if they paid me to if I was you take your family to poppeyes across the street
Atmosphere: 1
Food: 1
Service: 1
Ann ERJ
Stale food, animal hair in the hamburger!! Disgusting
Shawn Spears
Went there for breakfast the menu doesn’t even show up. I asked the lady how am I supposed to order with no menu? Her response we can’t help that. What do you want? I won’t be back to this place
Mario Rodarte
This place was dirty and seriously disheveled. The sad part is that McDonald’s has lost their focus on a happy experience for the customer which is what they were known for, remember (the smiles)? Now they just want you in & out with their food (as if it was any good) without giving you any kind of experience. What they forgot is that people used to go to McDonald’s for the happy employees and their smiles and the playgrounds . That does not exist anymore. Their food is horrible (cardboard tastes better). They are the definition of greedy corporate America. They actually think their food is so good that people just go there to have a taste of it, lol. How sad that arrogance and greed can blind an entire corporation. Let me put it to you this way, I firmly believe that Mr Patel’s corner gas station serves better hamburgers than this place and you can get him to smile if you pay with cash and not card.
Atmosphere: 1
Food: 1
Service: 1
Darlene
Its mc donalds
Atmosphere: 3
Food: 3
Service: 3
Shawn Topping
It was nice restaurant could have been a little more clean but all in all good places to eat
Atmosphere: 3
Food: 5
Service: 5
Margarita Garcia
Prices are ridiculously high but that's everywhere not just McDonald's
After mistreatment from Jack in The Box across the street, we decided to come here. The staff was fast, friendly, polite and funny. Great experience.
Management at Jack in the Box is terrible DO not Go there.
Atmosphere: 5
Food: 5
Service: 5
Ash Can
Been driving for 9 hours. Stopped for a coffee and some food. Fries were ice cold. Nuggets felt hard. And coffee tasted like water and milk. And yet we paid $30 and they had an attitude when I brought it up to them.
Atmosphere: 3
Food: 1
Service: 2
Gerold Lawrence
You have to order online or go through the drive-through. You can't order from a person in McDonald's anymore
Atmosphere: 3
Food: 4
Service: 2
Carl Hughes
Stopped in on a traveling, the ☕️ coffee was, the sausage biscuit was warm & the meat appeared to be pre cooked, the biscuit 😜 was dry. The order for 2 people for breakfast sandwiches, coffee and oranges juice at the cost $25.00, REALLY! The small juice was 6.00, one could buy a half gallon at the grocery store. Corporation needs to review pricing because of california stores having 20.00 a hour, gouging your loyal customer's.
Over the years, I’ve noticed McDonald’s staff often lack proper communication with their customers. My husband and I both have experience working in fast food, and we’re baffled at how often orders get mixed up or items are missing, and sometimes the attitude at the front counter or drive-thru window makes the experience frustrating. We’re not the type to say “don’t work here if you don’t like your job,” but we truly hope this company invests in correcting these issues and training staff to provide better service.
Tonight (8/28/25, 2–10 PM shift), we had two separate issues. First, my husband was ignored by an employee who saw him but looked away instead of helping. That kind of ignorance from employees shows a lack of care for customers and reflects poorly on the restaurant as a whole. We understand how busy this industry gets, but even a quick acknowledgment makes a difference. Thankfully, the manager on shift stepped in and assisted him right away.
Second, when I went up myself, I had such a positive interaction with that same manager. She was multitasking — helping both drive-thru and front counter, while also bringing food to tables — yet she still took the time to listen, was patient, and handled everything quickly with zero attitude. She came across so positive, and my husband even said how nice she was. Her enthusiasm and professionalism really stood out and made a big difference in our experience.
I hope McDonald’s takes note of employees like her, because she’s exactly the type of worker who represents the company in the best way possible. I also hope she sees this, because she deserves to know how much her hard work and kindness were appreciated.
She is the only reason I rate this restaurant with a 4 tonight.
Atmosphere: 4
Food: 3
Service: 4
gave me food poisoning for 16 hours. don’t recommend.
update: i am actually pregnant and i take back my bad review.. guess mcdonalds kick started the nausea tho!
Atmosphere: 5
Food: 3
Service: 5
Has to be one of the nicest McDonald's I've ever been in and the food was well prepared. Only down side was that there was only 1 working toilet.
Atmosphere: 5
Food: 5
Service: 5
Manager was very rude I was told that I had to order on the kiosk after I stated that I did not want to she said we dont take orders on the register anymore and then took the next person's order behind me my food was all cold burger bun was hard and stale fires were ice cold just all round horrible I wouldn't eat here again if they paid me to if I was you take your family to poppeyes across the street
Atmosphere: 1
Food: 1
Service: 1
Stale food, animal hair in the hamburger!! Disgusting
Went there for breakfast the menu doesn’t even show up. I asked the lady how am I supposed to order with no menu? Her response we can’t help that. What do you want? I won’t be back to this place
This place was dirty and seriously disheveled. The sad part is that McDonald’s has lost their focus on a happy experience for the customer which is what they were known for, remember (the smiles)? Now they just want you in & out with their food (as if it was any good) without giving you any kind of experience. What they forgot is that people used to go to McDonald’s for the happy employees and their smiles and the playgrounds . That does not exist anymore. Their food is horrible (cardboard tastes better). They are the definition of greedy corporate America. They actually think their food is so good that people just go there to have a taste of it, lol. How sad that arrogance and greed can blind an entire corporation. Let me put it to you this way, I firmly believe that Mr Patel’s corner gas station serves better hamburgers than this place and you can get him to smile if you pay with cash and not card.
Atmosphere: 1
Food: 1
Service: 1
Its mc donalds
Atmosphere: 3
Food: 3
Service: 3
It was nice restaurant could have been a little more clean but all in all good places to eat
Atmosphere: 3
Food: 5
Service: 5
Prices are ridiculously high but that's everywhere not just McDonald's
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
After mistreatment from Jack in The Box across the street, we decided to come here. The staff was fast, friendly, polite and funny. Great experience.
Management at Jack in the Box is terrible DO not Go there.
Atmosphere: 5
Food: 5
Service: 5
Been driving for 9 hours. Stopped for a coffee and some food. Fries were ice cold. Nuggets felt hard. And coffee tasted like water and milk. And yet we paid $30 and they had an attitude when I brought it up to them.
Atmosphere: 3
Food: 1
Service: 2
You have to order online or go through the drive-through. You can't order from a person in McDonald's anymore
Atmosphere: 3
Food: 4
Service: 2
Stopped in on a traveling, the ☕️ coffee was, the sausage biscuit was warm & the meat appeared to be pre cooked, the biscuit 😜 was dry. The order for 2 people for breakfast sandwiches, coffee and oranges juice at the cost $25.00, REALLY! The small juice was 6.00, one could buy a half gallon at the grocery store. Corporation needs to review pricing because of california stores having 20.00 a hour, gouging your loyal customer's.
Atmosphere: 2
Food: 2
Service: 5
Everything was terrified!
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