Establishment was closed earlier that stated on website
B Lewis
The ice cream was delicious and the staff were very pleasant and professional. It was a great experience.
Andre Kirkendoll
Great service.
Roxanne Miller
The owners of this Baskin Robbins go above and beyond for there staff and customers. I have been going there for years and have never been disappointed. I highly recommend Baskin-Robbins of Bonita California I go daily for my cappuccino blast. Keep up the good work.
M Y
I went in looking for a cake for a last minute celebration and Blake was amazing! He helped me find the perfect cake and even gave me tips on how to store it since our party was going to be at a park he suggested using a cooler with dry ice, which was super helpful. He also pointed out the survey on the receipt so I could get a dollar off my next purchase. Super kind and helpful !
Dan
Cannot get an order right. Ordering through DoorDash, this location always misses things as simple as hot fudge topping or fails to include requested flavors of ice cream. Terrible quality control and possibly failure to train employees.
Steven Boysan Kane
Nice warm welcome from the young gentleman at the counter. He even invited us to complete the survey on the receipt to get $1.00 off our next order. Wifey selected low calorie Mint Chocolate Chip ice cream today. Yuh-mmy!
Jenifer Griffin
Ordered a $60 ice cream cake and the Happy Birthday message was completely incorrect. They tried to fix it and made it worse. While laughing, the young workers called their manager who did not offer to make it right. Reading other reviews, this isn’t the first time this has happened here! We will never order from this location again, horrible customer service.
Mariyah Shepard
I did an online order today for pick up at 7pm and when I got there, they claim there was no order ! I showed them the receipt! The confirmation number ! The email all of that proving i order it ! They refused to make my order! Then proceeded to ask me to do a refund! On Baskin robbin website states I can only call or go up to the store in which the order is placed! Such bad experience giving the fact I'm a regular costumer come in and get ice cream 3-4times a week! I literally live 2mins away! They try to tell me that they never heard of there online order system! Which i feel is bull shit cause I order from the app all the time ! So idk !. Please fire your empolyees they are idiots!
Service: 1
Recommended dishes: Sundaes
S
First time ordering on the app and then I came in to pick up my ice cream.I told the Filipina girl That they didn't have too many options On flavors on the app like I wasn't really liking.What I picked but I wanted to pick in person. Seems like she didn't. Really offer any solution. I told her I accidentally did cup instead of cone I asked If she can put the cone on top She was very reluctant And then in the end she just gave me one handed it to me. Doesn't sound very professional. I open up the bag and I asked her for a spoon.She packed it up without a spoon and I told her. She gave me a spoon but she ignored me because I told her there was no spoon inside lol. I expect better service at a nicer ice cream shop in bonita.
They need to hire people that are more social or at least not in the back on their phones. I had to wait a while and when I asked for the chocolate covered cone she didn’t place the ice cream down neatly it was dripping and falling over instantly. I now understand why other generations speak badly about gen z because their attitude and work ethic is horrible(I’m Gen z and I am horrified and understand now), hire people with better social skills because their customer service is horrendous of 50 % of staff, the other girl was a lot more friendlier and attentive.
Atmosphere: 1
Food: 1
Service: 1
Sherry Hunter
First time ordering on the app and then I came in to pick up my ice cream.I told the Filipina girl That they didn't have too many options On flavors on the app like I wasn't really liking.What I picked but I wanted to pick in person. Seems like she didn't. Really offer any solution. I told her I accidentally did cup instead of cone I asked If she can put the cone on top She was very reluctant And then in the end she just gave me one handed it to me. Doesn't sound very professional. I open up the bag and I asked her for a spoon.She packed it up without a spoon and I told her. She gave me a spoon but she ignored me because I told her there was no spoon inside lol. I expect better service at a nicer ice cream shop in bonita.
Janice Judee Ontiveros
I ordered a cake online. They messed up the birthday message. It's supposed to be just "Happy Birthday" just like the way I ordered it. Who ever the idiot who made the cake added "Candle". Who in the world is candle? I ordered a specific candle with it, but they didn't have it. Worst custom cake I ever ordered. The cashier says she'll try to take out the extra word as best as she can. That's not the point. Someone did not pay attention to details with the order. That's the best they can do? A professional business place will be do the damn cake. I just took the cake as it is and left angry, since they're not gonna do any better without the damn candles I paid for. Not worth the money I paid for. Unprofessional. I will never come here again and I will tell everyone I know that they do unprofessional job and won't even make up for they're mistakes.This was my first and last time ordering here.
Service: 1
Teresa Quintero
Didn't have any of the Flavors, and then l had to ask why not, the service Didn't offer until l asked, that to me is bad service
Atmosphere: 3
Food: 1
Service: 2
David
I had a wonderful experience at Baskin Robbins! The service was exceptional, and I want to commend the tall employee with glasses for being exceptionally kind and helpful, especially towards an elderly customer. Will definitely be coming back!
Establishment was closed earlier that stated on website
The ice cream was delicious and the staff were very pleasant and professional. It was a great experience.
Great service.
The owners of this Baskin Robbins go above and beyond for there staff and customers. I have been going there for years and have never been disappointed. I highly recommend Baskin-Robbins of Bonita California I go daily for my cappuccino blast. Keep up the good work.
I went in looking for a cake for a last minute celebration and Blake was amazing! He helped me find the perfect cake and even gave me tips on how to store it since our party was going to be at a park he suggested using a cooler with dry ice, which was super helpful. He also pointed out the survey on the receipt so I could get a dollar off my next purchase. Super kind and helpful !
Cannot get an order right. Ordering through DoorDash, this location always misses things as simple as hot fudge topping or fails to include requested flavors of ice cream. Terrible quality control and possibly failure to train employees.
Nice warm welcome from the young gentleman at the counter. He even invited us to complete the survey on the receipt to get $1.00 off our next order. Wifey selected low calorie Mint Chocolate Chip ice cream today. Yuh-mmy!
Ordered a $60 ice cream cake and the Happy Birthday message was completely incorrect. They tried to fix it and made it worse. While laughing, the young workers called their manager who did not offer to make it right. Reading other reviews, this isn’t the first time this has happened here! We will never order from this location again, horrible customer service.
I did an online order today for pick up at 7pm and when I got there, they claim there was no order ! I showed them the receipt! The confirmation number ! The email all of that proving i order it ! They refused to make my order! Then proceeded to ask me to do a refund! On Baskin robbin website states I can only call or go up to the store in which the order is placed! Such bad experience giving the fact I'm a regular costumer come in and get ice cream 3-4times a week! I literally live 2mins away! They try to tell me that they never heard of there online order system! Which i feel is bull shit cause I order from the app all the time ! So idk !.
Please fire your empolyees they are idiots!
Service: 1
Recommended dishes: Sundaes
First time ordering on the app and then I came in to pick up my ice cream.I told the Filipina girl That they didn't have too many options On flavors on the app like I wasn't really liking.What I picked but I wanted to pick in person. Seems like she didn't.
Really offer any solution. I told her I accidentally did cup instead of cone I asked If she can put the cone on top She was very reluctant And then in the end she just gave me one handed it to me. Doesn't sound very professional. I open up the bag and I asked her for a spoon.She packed it up without a spoon and I told her. She gave me a spoon but she ignored me because I told her there was no spoon inside lol. I expect better service at a nicer ice cream shop in bonita.
Restaurantji Recommends
They need to hire people that are more social or at least not in the back on their phones. I had to wait a while and when I asked for the chocolate covered cone she didn’t place the ice cream down neatly it was dripping and falling over instantly. I now understand why other generations speak badly about gen z because their attitude and work ethic is horrible(I’m Gen z and I am horrified and understand now), hire people with better social skills because their customer service is horrendous of 50 % of staff, the other girl was a lot more friendlier and attentive.
Atmosphere: 1
Food: 1
Service: 1
First time ordering on the app and then I came in to pick up my ice cream.I told the Filipina girl That they didn't have too many options On flavors on the app like I wasn't really liking.What I picked but I wanted to pick in person. Seems like she didn't.
Really offer any solution. I told her I accidentally did cup instead of cone I asked If she can put the cone on top She was very reluctant And then in the end she just gave me one handed it to me. Doesn't sound very professional. I open up the bag and I asked her for a spoon.She packed it up without a spoon and I told her. She gave me a spoon but she ignored me because I told her there was no spoon inside lol. I expect better service at a nicer ice cream shop in bonita.
I ordered a cake online. They messed up the birthday message. It's supposed to be just "Happy Birthday" just like the way I ordered it. Who ever the idiot who made the cake added "Candle". Who in the world is candle? I ordered a specific candle with it, but they didn't have it.
Worst custom cake I ever ordered.
The cashier says she'll try to take out the extra word as best as she can. That's not the point. Someone did not pay attention to details with the order. That's the best they can do? A professional business place will be do the damn cake.
I just took the cake as it is and left angry, since they're not gonna do any better without the damn candles I paid for.
Not worth the money I paid for. Unprofessional.
I will never come here again and I will tell everyone I know that they do unprofessional job and won't even make up for they're mistakes.This was my first and last time ordering here.
Service: 1
Didn't have any of the Flavors, and then l had to ask why not, the service Didn't offer until l asked, that to me is bad service
Atmosphere: 3
Food: 1
Service: 2
I had a wonderful experience at Baskin Robbins! The service was exceptional, and I want to commend the tall employee with glasses for being exceptionally kind and helpful, especially towards an elderly customer. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundaes
Loading...