Nice service with a smile. I enjoyed the elote and the fries I bought as well. Bought some Thai tea and that was also yummy
Cara F
I was going to scan my barcode that said I got a reward and wanted to redeem it and the girl behind the counter exited out the screen while I was obviously using it. I told her…..She said it’s for next time only. She had a very rude attitude. This was around 5 pm 12/9/2023.why put a tip option? No one is even ringing me up…
Atmosphere: 1
Food: 3
Service: 1
Anaya A.
Had an amazing experience with Isa today she was so sweet and remade a drink for me and she didn't have to! She went above and beyond and everything was amazing!
Barry Bahrami
This is a review I'm really unhappy to write. I used to take my kids to the Tapioca Express in East Lake a couple times/week after school until it closed down. The place was great, people friendly, service excellent and the drinks and food great. good times.Today I was in Plaza Bonita with my daughter and we drove by this TE on the way home. Of course we stopped. Couldn't NOT stop. Imagine the shock when we entered to find you don't actually place an order with a human. You need to hunt and peck through a screen they have setup. It was frustrating to get just the tea entered. turns out it was under "flavored teas". I had three more drinks to go + 4 food bowls. It was just too complicated.And so we left w/out ordering. Sad. It used to be such a great experience.
Atmosphere: 1
Food: 5
Service: 1
Barry B.
This is a review I'm really unhappy to write. I used to take my kids to the Tapioca Express in East Lake a couple times/week after school until it closed down. The place was great, people friendly, service excellent and the drinks and food great. good times.Today I was in Plaza Bonita with my daughter and we drove by this TE on the way home. Of course we stopped. Couldn't NOT stop. Imagine the shock when we entered to find you don't actually place an order with a human. You need to hunt and peck through a screen they have setup. It was frustrating to get just the tea entered. turns out it was under "flavored teas". I had three more drinks to go + 4 food bowls. It was just too complicated. And so we left w/out ordering. Sad. It used to be such a great experience.
Tiffany Sakura Dye
I love Tapioca Express because everyone who work there are amazing!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Dukes
So yum. Love that I can pick my sweetness levels.
Atmosphere: 5
Food: 5
Service: 5
Antonio Vasquez
Worst service by the employee. Bad attitude snap her finger at another customer And no boba to top it off no sign saying no boba. Bad service will never come back to this store
Atmosphere: 3
Food: 5
Service: 1
Erin M.
My husband and I grabbed the yogurt frost mango and yogurt frost combination. They were delicious, not too sweet and perfectly made. Our bobarista David W. Was very kind, helpful, compassionate, and enthusiastic. He brought great energy to the room and suggested we try the tiny boba because they didn't have the regular sized ones and turns out, I ended up liking it better than the original boba! The boba was soft and sweet, it tasted very fresh. We will be returning. Excellent service, shout-out to David W. Again. Give that man a raise!!!! He provides exceptional service.
A couple of days ago, I got a cookies and cream snow bubble and when I tried it, it had too much ice in it. I didn’t enjoy it. However I would say that the place looks really nice if you want to stay and chill out. My family’s drinks looked really good, but mine was terrible. I don’t recommend getting the cookies and cream snow bubble.
Atmosphere: 5
Food: 1
Service: 4
Amy V.
Visited this location on Sunday of April 22nd. From the given conversation between the two employees behind the counter, it is unclear who "he" is and what he confessed to. Without additional context or information, it is impossible to provide a specific answer to this question. It could be possible that the girl and the guy were referring to someone they both know or something that happened recently in the news or around them.
Tony P.
Horrible customer service, night shift is great at being horrible, good job! Gold star! We come in and no acknowledgement, no "one minute please", no greeting from this girl. Just me standing there right in front of the counter, and for a while. Yeah... just there, mmmmmmm huh, yep...said "excuse me" to this girl in a nice way, but still no response. Yep, thats cool, ill just walk out. I'll spend my money somewhere else, thanks.
Wilber Keller
Taro snow had numerous fat chunks of ice that would clog my bolba straw, they were that big. It was also incredibly bland and tasted like plain yogurt with a similar consistency. First time ever not finishing a taro. Thai tea with exploding bolba was ok. Maybe it's the blender but something isn't working correct.
goldenbear777
I came to pick up some drinks, but wasn’t greeted or instructed where to pickup my items. The person on register is very dry in personality and seems to not care about customer service at all.
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kiwi Yogurt Frost
Nice service with a smile. I enjoyed the elote and the fries I bought as well. Bought some Thai tea and that was also yummy
I was going to scan my barcode that said I got a reward and wanted to redeem it and the girl behind the counter exited out the screen while I was obviously using it. I told her…..She said it’s for next time only. She had a very rude attitude. This was around 5 pm 12/9/2023.why put a tip option? No one is even ringing me up…
Atmosphere: 1
Food: 3
Service: 1
Had an amazing experience with Isa today she was so sweet and remade a drink for me and she didn't have to! She went above and beyond and everything was amazing!
This is a review I'm really unhappy to write. I used to take my kids to the Tapioca Express in East Lake a couple times/week after school until it closed down. The place was great, people friendly, service excellent and the drinks and food great. good times.Today I was in Plaza Bonita with my daughter and we drove by this TE on the way home. Of course we stopped. Couldn't NOT stop. Imagine the shock when we entered to find you don't actually place an order with a human. You need to hunt and peck through a screen they have setup. It was frustrating to get just the tea entered. turns out it was under "flavored teas". I had three more drinks to go + 4 food bowls. It was just too complicated.And so we left w/out ordering. Sad. It used to be such a great experience.
Atmosphere: 1
Food: 5
Service: 1
This is a review I'm really unhappy to write. I used to take my kids to the Tapioca Express in East Lake a couple times/week after school until it closed down. The place was great, people friendly, service excellent and the drinks and food great. good times.Today I was in Plaza Bonita with my daughter and we drove by this TE on the way home. Of course we stopped. Couldn't NOT stop. Imagine the shock when we entered to find you don't actually place an order with a human. You need to hunt and peck through a screen they have setup. It was frustrating to get just the tea entered. turns out it was under "flavored teas". I had three more drinks to go + 4 food bowls. It was just too complicated. And so we left w/out ordering. Sad. It used to be such a great experience.
I love Tapioca Express because everyone who work there are amazing!!!!!!
Atmosphere: 5
Food: 5
Service: 5
So yum. Love that I can pick my sweetness levels.
Atmosphere: 5
Food: 5
Service: 5
Worst service by the employee. Bad attitude snap her finger at another customer And no boba to top it off no sign saying no boba. Bad service will never come back to this store
Atmosphere: 3
Food: 5
Service: 1
My husband and I grabbed the yogurt frost mango and yogurt frost combination. They were delicious, not too sweet and perfectly made. Our bobarista David W. Was very kind, helpful, compassionate, and enthusiastic. He brought great energy to the room and suggested we try the tiny boba because they didn't have the regular sized ones and turns out, I ended up liking it better than the original boba! The boba was soft and sweet, it tasted very fresh. We will be returning. Excellent service, shout-out to David W. Again. Give that man a raise!!!! He provides exceptional service.
Restaurantji Recommends
A couple of days ago, I got a cookies and cream snow bubble and when I tried it, it had too much ice in it. I didn’t enjoy it. However I would say that the place looks really nice if you want to stay and chill out. My family’s drinks looked really good, but mine was terrible. I don’t recommend getting the cookies and cream snow bubble.
Atmosphere: 5
Food: 1
Service: 4
Visited this location on Sunday of April 22nd. From the given conversation between the two employees behind the counter, it is unclear who "he" is and what he confessed to. Without additional context or information, it is impossible to provide a specific answer to this question. It could be possible that the girl and the guy were referring to someone they both know or something that happened recently in the news or around them.
Horrible customer service, night shift is great at being horrible, good job! Gold star! We come in and no acknowledgement, no "one minute please", no greeting from this girl. Just me standing there right in front of the counter, and for a while. Yeah... just there, mmmmmmm huh, yep...said "excuse me" to this girl in a nice way, but still no response. Yep, thats cool, ill just walk out. I'll spend my money somewhere else, thanks.
Taro snow had numerous fat chunks of ice that would clog my bolba straw, they were that big. It was also incredibly bland and tasted like plain yogurt with a similar consistency. First time ever not finishing a taro. Thai tea with exploding bolba was ok. Maybe it's the blender but something isn't working correct.
I came to pick up some drinks, but wasn’t greeted or instructed where to pickup my items. The person on register is very dry in personality and seems to not care about customer service at all.