El Pollo Loco

2500 E Imperial Hwy Suite 186, Brea
(714) 256-2704

Recent Reviews

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Annette Green

I ordered a child's 2 piece chicken with rice as the side. The rice was dry and a little bit crunchy on the ends. The chicken was a little bit overcooked so that some of it was stuck to the skin so it went to waste. One of the packs of tortillas was missing a tortilla. 3 problems in one order is pretty bad!

Food: 2

Service: 5

A Vega

Second time here. Unpleasant, unprofessional staff. Get your act together.

Atmosphere: 1

Food: 1

Service: 1

sim delorito

Good food,some mixed with over grilled meat/ chicken. But good food.

Atmosphere: 4

Food: 3

Service: 4

Andrea C

Delicious food prepared fresh! Really nice drive thru lady was patient and even gave me a recommendation when I asked her. The street corn double chicken burrito bowl was amazing! Ty🤤

Food: 5

Service: 5

Todd

Horrible service , they could care less about service, it sucks

Atmosphere: 2

Service: 1

Qi Yang

Every piece of chicken is overcooked

Atmosphere: 3

Food: 2

Service: 3

Rolando Otero

It’s chicken with style. I did the drive through that moved along pretty quickly. I order the 8piece keg and thigh dinner with rice and beans for three adults and we even had enough leftovers for lunch the next day at the beach. The chicken pieces were a good size and perfectly cooked. I love the crispy seasoned skin that make it so tasty. Definitely a good tasty affordable dinner, especially when you have a coupon.

Atmosphere: 3

Food: 5

Service: 5

Martin Schneider

Great quality food with friendly service. A bit slow on the service but overall a very nice meal.

Atmosphere: 4

Food: 5

Service: 4

Gab Giles

It was a very disappointing visit today. I ordered the chicken, it was dry and burnt. I went back to ask for it to be replaced and I saw the employees bickering about me refusing to eat black dry chicken. The restaurant needed cleaning and it wasn’t a pleasant atmosphere to eat in.

Atmosphere: 1

Food: 1

Service: 1

rose

The employee Sebas was very respectful. The ice machine ran out and he graciously offered to refill our cups and then refill the machine. Overall he had a very positive attitude, will definitely come back to this location.

Atmosphere: 5

Food: 5

Service: 5

Visions By Anna Corral

I get quality food to eat while working with staff that always is friendly and doing a job well!

Atmosphere: 5

Food: 5

Service: 5

m s

For the tacos el carbon combo. Affordable combo. Best when the chips are fresh. They need to bottle the avocado sauce.

yara silva

Stinky restaurant. As soon as you enter, the bathroom smells of feces. Horrible. I wanted to leave, but my boyfriend ordered. I didn't order anything because I thought the place was unsanitary. Worse, I had to use the bathroom. It wasn't just dirty from the day itself, but dirty to the point of having crusts on the sink, the faucet, and everything. Much worse than a street bathroom. And my goodness, what a stinky bathroom, I even lost my appetite.🤢🤢🤢🤢🤢

Atmosphere: 1

Food: 1

Service: 1

Chrissy B

Once again they don't have white meat chicken. I placed my order on the app for pickup. Was called and told they were out of white meat chicken and they could put thigh meat on my double chicken tostada salad and my pollo bowl I paid extra for white meat. I declined and asked for a refund for my order which had other items. Was told they would cancel my order and issue a refund. Well I am still waiting for my refund. Now I have to reach out to my credit card company for a refund since it has been 5 days. They told me I should have it within 3 days. I don''t know why I purchase from this location since this is a regular occurrence here. The El Pollo Loco at Chapman and Placentia is much better but it is a further drive for me.

Atmosphere: 3

Food: 1

Service: 3

George Lin

I like this store in Brea compare the one in Hacienda heights.

Atmosphere: 4

Food: 4

Service: 4

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