I like this store in Brea compare the one in Hacienda heights.
Atmosphere: 4
Food: 4
Service: 4
Carlos Tapia
I like my 5$ pollo bowl combo the price is insane I’ve been comming here For quite some time now daisy is such a fast cashier and know what she is doing its my go to becsue of how fast and good service is!!!!!
Atmosphere: 5
Food: 5
Service: 5
Justin Landa
Got my food it was amazing , this is one of my favorite el polo locos to come too. Amazing food and amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Monique Uribe-Castellon
The worst attitude by girl in drive thru. Every single time she is so nasty and mean, can someone fire this chick already looks like she’s a huge problem for not just me but for everyone short chubby Hispanic!! I think her name is Daisy!! She’s lucky someone hasn’t smacked her around yet, geez Louise if you hate your job and life that much quit! Or better yet management do a secret shopper on her you’ll see. Even if you’re nice and smile she’s terrible. Rolls her eyes, gets pissed if you ask for a sauce, like get a grip it’s your job!!
Service: 1
Helen Rheeyoin
I went to Drive Thru and my app wasn't open up for ordering and then at the window my app was opened so I realized I had a free churros staff says she can't give to me. Has to be at the order in first place. So rude, so lack of kindness. Always same attitude same atmosphere . Her name was Deisy B. She had a same attitude all the time. When I asked her some condiment she ignored.
Atmosphere: 1
Food: 1
Service: 1
Yvonne Moreno
Love those crunchy tacos.
Vegetarian options: You can have salads, burritos, and tacos with out chicken just have them sub avocado
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl Combo
Julio Castro
Bad customer service on the drive thru during afternoons
Ernesta Herrera
They are stingy with the salsa and dressing.
Miranda Miller
Fast service, amazing quality, extraordinary employees! BEST El Pollo Loco!
I just got a double chicken tostada to go from the Brea location. The chicken is mostly burned ends and it is all dry!! When I took the lid off it smelled burned. I had a coupon for $2 so I paid $10 for a dish of crap. I don't expect it to look like the picture but this is not even close! If they put a picture of my meal on the menu, no one would order it! I wish I hadn't! I was really looking forward to it. :-( (retro emoji)
I love El Pollo loco it's just so expensive I can't get it very often
Atmosphere: 5
Food: 5
Service: 5
Megan
This used to be my favorite location to stop at, but they forget the dressing and usually the chips almost every time now..and always seem overwhelmed even with only a few customers.
Not sure what changed ?
Atmosphere: 3
Food: 4
Service: 1
David Young
Monday 4/29/24 Dinner at El Pollo Loco in Brea. I’ve ordered the new Shrimp & Chicken tostada. The shrimps were good.The service staff was unhelpful when ordering and couldn’t answer questions on pricing to make it a combo. He referred me to use the kiosk to order and check pricing.The cilantro dressing isn’t enough for the tostada so I’ve asked for one more and was informed that it would cost an additional 60 cents. I’ve spent $15.50 on my meal already. With this amount there are many restaurants that serve better foods and provide better customer service. The horchata drink machine ran out so I couldn’t get the drink I came for.The restaurant was cleaned, well lit and played nice music.The customer service was lacking and the cost of foods were high.I would not come back to this El Pollo Loco in Brea until they train their employees to better serve their customers.David YoungRestaurant Enthusiast
Atmosphere: 5
Food: 3
Service: 1
Luis Munet
My wife and I have been wanting to give this el polo Loco a try again since our last experience was not a good one ( dry overcooked chicken ) I guess somethings never change. Chicken was extremely dry and burnt on outer corner. I guess I will have to continue to drive down to the el polo Loco on Anaheim and ball road. They know how to cook chicken.
I like this store in Brea compare the one in Hacienda heights.
Atmosphere: 4
Food: 4
Service: 4
I like my 5$ pollo bowl combo the price is insane I’ve been comming here For quite some time now daisy is such a fast cashier and know what she is doing its my go to becsue of how fast and good service is!!!!!
Atmosphere: 5
Food: 5
Service: 5
Got my food it was amazing , this is one of my favorite el polo locos to come too. Amazing food and amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
The worst attitude by girl in drive thru. Every single time she is so nasty and mean, can someone fire this chick already looks like she’s a huge problem for not just me but for everyone short chubby Hispanic!! I think her name is Daisy!! She’s lucky someone hasn’t smacked her around yet, geez Louise if you hate your job and life that much quit! Or better yet management do a secret shopper on her you’ll see. Even if you’re nice and smile she’s terrible.
Rolls her eyes, gets pissed if you ask for a sauce, like get a grip it’s your job!!
Service: 1
I went to Drive Thru and my app wasn't open up for ordering and then at the window my app was opened so I realized I had a free churros staff says she can't give to me.
Has to be at the order in first place.
So rude, so lack of kindness.
Always same attitude same atmosphere .
Her name was Deisy B.
She had a same attitude all the time.
When I asked her some condiment she ignored.
Atmosphere: 1
Food: 1
Service: 1
Love those crunchy tacos.
Vegetarian options: You can have salads, burritos, and tacos with out chicken just have them sub avocado
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl Combo
Bad customer service on the drive thru during afternoons
They are stingy with the salsa and dressing.
Fast service, amazing quality, extraordinary employees! BEST El Pollo Loco!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Avocado Burrito
I just got a double chicken tostada to go from the Brea location. The chicken is mostly burned ends and it is all dry!! When I took the lid off it smelled burned. I had a coupon for $2 so I paid $10 for a dish of crap. I don't expect it to look like the picture but this is not even close! If they put a picture of my meal on the menu, no one would order it! I wish I hadn't! I was really looking forward to it. :-( (retro emoji)
Food: 1
Service: 3
Restaurantji Recommends
I love El Pollo loco it's just so expensive I can't get it very often
Atmosphere: 5
Food: 5
Service: 5
This used to be my favorite location to stop at, but they forget the dressing and usually the chips almost every time now..and always seem overwhelmed even with only a few customers.
Not sure what changed ?
Atmosphere: 3
Food: 4
Service: 1
Monday 4/29/24 Dinner at El Pollo Loco in Brea. I’ve ordered the new Shrimp & Chicken tostada. The shrimps were good.The service staff was unhelpful when ordering and couldn’t answer questions on pricing to make it a combo. He referred me to use the kiosk to order and check pricing.The cilantro dressing isn’t enough for the tostada so I’ve asked for one more and was informed that it would cost an additional 60 cents. I’ve spent $15.50 on my meal already. With this amount there are many restaurants that serve better foods and provide better customer service. The horchata drink machine ran out so I couldn’t get the drink I came for.The restaurant was cleaned, well lit and played nice music.The customer service was lacking and the cost of foods were high.I would not come back to this El Pollo Loco in Brea until they train their employees to better serve their customers.David YoungRestaurant Enthusiast
Atmosphere: 5
Food: 3
Service: 1
My wife and I have been wanting to give this el polo Loco a try again since our last experience was not a good one ( dry overcooked chicken ) I guess somethings never change. Chicken was extremely dry and burnt on outer corner. I guess I will have to continue to drive down to the el polo Loco on Anaheim and ball road. They know how to cook chicken.
Atmosphere: 3
Food: 1
Service: 3
Food is alright, service is bad.
Atmosphere: 2
Food: 3
Service: 1
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