Worst experience ever ! Had my pizza delivered and the delivery guy left my pizza on my doorstep without ringing the bell or knocking to let me know he had dropped it off the seal was torn it was cold and tasted horrible ! Pissed ?
Food: 1
Service: 1
Nate P
Pizza Hut employees take pride making their pizzas...
I had the worst experience at this store, on Friday August 11th around 1:45 p.m. I placed a order for a free redeemed pizza, however upon getting off work at 2:00 p.m. I had a family emergency, I totally forgot about the pizza however I contacted the store manager Khalid and tried to inform him about my situation and immediately told me too bad can't help you and hung up, I called an additional six times to try to get his attention in each time he said look I can't help you boom and he hung up each and every time, I attempted to get information such as a corporate number and he would not provide it he kept telling me to do it online to figure it out, I strongly believe that because of my Mexican accent he was judging me or was not trying to help me he did seem to have a racist tendency over the phone especially since he would hang up immediately and because my name was Pablo, I strongly believe that he stole my pizza or gave it out to one of his employees for their families which I still believe is wrong, because at a Pizza Hut store in the City of Anaheim where I reside they were able to successfully cancel the order and I was able to get my points back, according to Khalid they no longer do that which I understand however that's no excuse for the customer service, negative attitude, that he used against me. Each and every time I called he just kept saying there's nothing I can do and he would hang up, it is highly unprofessional uncourteous, and made he me feel useless , he also ignored the fact that I work relatively close to this Pizza hut's community, he did not show any resentment or Even an attempt to say something nice and professional, I strongly hope that corporate sees this and is able to get a new or at least train their managers more appropriately especially in customer service because the way I feel now is not fair and I can only imagine how many other people feel this way. I will be providing a picture of how close I work to this Pizza Hut at 649 West imperial highway with the store manager Khalid in hope that their customer service gets better an that racism is stopped at once.
Lisa Fieg
Very friendly gentleman took my order and even helped me carry everything to the car when its almost 100 degrees outside! I really appreciated the kindness and service. I will definitely be back soon : )
John CEMCO
Love Pizza Hut food, service and staff, our #1 go to for pizza night.The 1 star is for the deceptive way that Google and Activemenu (3rd party app) tricked me into believing I was ordering directly from pizza hut website. They charged me $95.00 for 2 large pizzas and one 2L bottle of Pepsi. Pizza huts receipt was $58.00. $37.00 went right into the pockets of Activemenu, and didn't provide me with a receipt. Learned my lesson.
Mark Sagrero
It was so awesome. I ordered the Big New Yorker pizza. I am now a Ninja Turtle.
M. B.
Would give zero stars if I could. Absolutely the worst pizza I have ever eaten!!! Ordered 2 large pizzas both with the same 3 toppings. The bill was $57.19for the 2 pizzas. We were also charged a 4.25 service charge. No delivery, we picked up.The pizzas were short on toppings and the crust was so thin like eating a saltine cracker.Hardly any cheese on either pizza. We are done with Pizza Hut on Imperial & Berry in Brea. A real rip-off!
Service online sucks! This is a corporate issue. They know the app doesn't work & they do not care that customers are unhappy. Order confirmed & website showed on its way but was never delivered. Why? The store never received the order & store says Corp has known about issue for months.
Jerral Holman
I hate when people work at a fast food restaurant and don't put any effort or love into a customer's order like paying attention to detail on a order or deliver you something cold and not giving you everything you ask for.
Alejandro Baez
Reliable, good tasting pizza. Check the online specials.
NOOR SAQIB
quick service, awesome taste of my order, so fresh and mouth watering appearance, very kind,helpful and professional attitude toward customers. Thanks for everything.
Amy P.
We were curious about The Big New Yorker that is available for a limited time & placed an online order for pick up. Double pepperoni - 6 huge slices (think Costco sized) with sweet marinara and cheese. Unfortunately, the pizza was just okay - lacking sauce and nothing special. I'd rather opt for one of their originals rather than this limited time special. Pizza was ready at the promised time. Great customer service as the manager was really friendly upon pick up.Not a fan that Pizza Hut no longer offers complimentary cheese & red pepper flakes - must be purchased in a small container.
Worst experience ever ! Had my pizza delivered and the delivery guy left my pizza on my doorstep without ringing the bell or knocking to let me know he had dropped it off the seal was torn it was cold and tasted horrible ! Pissed ?
Food: 1
Service: 1
Pizza Hut employees take pride making their pizzas...
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tuscani Creamy Chicken Alfredo, 6 Supreme Pizza, 12 Buffalo Chicken Pizza, 6 Meat Lover's Pizza, Buffalo Chicken Pizza
Pizza Hut employees take pride making their pizzas...
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oven-Baked Chicken Alfredo Pasta, 6 Supreme Pizza, 12 Buffalo Chicken Pizza, 6 Meat Lover's Pizza, Buffalo Chicken Pizza
Fast service and delicious pizza well served.
Atmosphere: 4
Food: 4
Service: 4
Always handy on a rainy or busy day. Delicious
I had the worst experience at this store, on Friday August 11th around 1:45 p.m. I placed a order for a free redeemed pizza, however upon getting off work at 2:00 p.m. I had a family emergency, I totally forgot about the pizza however I contacted the store manager Khalid and tried to inform him about my situation and immediately told me too bad can't help you and hung up, I called an additional six times to try to get his attention in each time he said look I can't help you boom and he hung up each and every time, I attempted to get information such as a corporate number and he would not provide it he kept telling me to do it online to figure it out, I strongly believe that because of my Mexican accent he was judging me or was not trying to help me he did seem to have a racist tendency over the phone especially since he would hang up immediately and because my name was Pablo, I strongly believe that he stole my pizza or gave it out to one of his employees for their families which I still believe is wrong, because at a Pizza Hut store in the City of Anaheim where I reside they were able to successfully cancel the order and I was able to get my points back, according to Khalid they no longer do that which I understand however that's no excuse for the customer service, negative attitude, that he used against me. Each and every time I called he just kept saying there's nothing I can do and he would hang up, it is highly unprofessional uncourteous, and made he me feel useless , he also ignored the fact that I work relatively close to this Pizza hut's community, he did not show any resentment or Even an attempt to say something nice and professional, I strongly hope that corporate sees this and is able to get a new or at least train their managers more appropriately especially in customer service because the way I feel now is not fair and I can only imagine how many other people feel this way. I will be providing a picture of how close I work to this Pizza Hut at 649 West imperial highway with the store manager Khalid in hope that their customer service gets better an that racism is stopped at once.
Very friendly gentleman took my order and even helped me carry everything to the car when its almost 100 degrees outside! I really appreciated the kindness and service. I will definitely be back soon : )
Love Pizza Hut food, service and staff, our #1 go to for pizza night.The 1 star is for the deceptive way that Google and Activemenu (3rd party app) tricked me into believing I was ordering directly from pizza hut website. They charged me $95.00 for 2 large pizzas and one 2L bottle of Pepsi. Pizza huts receipt was $58.00. $37.00 went right into the pockets of Activemenu, and didn't provide me with a receipt. Learned my lesson.
It was so awesome. I ordered the Big New Yorker pizza. I am now a Ninja Turtle.
Would give zero stars if I could. Absolutely the worst pizza I have ever eaten!!! Ordered 2 large pizzas both with the same 3 toppings. The bill was $57.19for the 2 pizzas. We were also charged a 4.25 service charge. No delivery, we picked up.The pizzas were short on toppings and the crust was so thin like eating a saltine cracker.Hardly any cheese on either pizza. We are done with Pizza Hut on Imperial & Berry in Brea. A real rip-off!
Restaurantji Recommends
Service online sucks! This is a corporate issue. They know the app doesn't work & they do not care that customers are unhappy. Order confirmed & website showed on its way but was never delivered. Why? The store never received the order & store says Corp has known about issue for months.
I hate when people work at a fast food restaurant and don't put any effort or love into a customer's order like paying attention to detail on a order or deliver you something cold and not giving you everything you ask for.
Reliable, good tasting pizza. Check the online specials.
quick service, awesome taste of my order, so fresh and mouth watering appearance, very kind,helpful and professional attitude toward customers. Thanks for everything.
We were curious about The Big New Yorker that is available for a limited time & placed an online order for pick up. Double pepperoni - 6 huge slices (think Costco sized) with sweet marinara and cheese. Unfortunately, the pizza was just okay - lacking sauce and nothing special. I'd rather opt for one of their originals rather than this limited time special. Pizza was ready at the promised time. Great customer service as the manager was really friendly upon pick up.Not a fan that Pizza Hut no longer offers complimentary cheese & red pepper flakes - must be purchased in a small container.