The Coffee Bean & Tea Leaf

12/27/24 @556pm -Very disappointed!ordered our drinks it came out watery (ice blended) and on top of that they gave us our drinks with no whipped cream. (They said they just ran out and handed it to us)wtf!! Yeah back to Starbucks we go.

Way too slow in the morning when I'm trying to go to work. 4 people just standing around while 1 person makes drinks.

I love coffee bean and tea leaf so much. Anyone still shopping at Starbucks should switch to the far superior coffee chain. The atmosphere is always good, the coffee is excellent, and they have loads of flavors.

This location also happens to have extremely hot and charismatic baristas (hi Max).

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peppermint Mocha Crumble, Pastries Chocolate Chip Cookie, Sandwiches & Wraps Ham Egg and Cheese Brioche, Iced Coffees Vanilla Iced Coffee

Slow service but due to chatty employee who doesn't care to finish her job in a proper timeframe.

For 2 boxes of Togo coffee + an additional drink that's set for 8:03 am pick up time, I arrived at the store at 8:05am, I was told my order are not ready yet but the single cup of coffee is quickly giving to me by the barista and she said another employee is working on my Togo boxes.
I simply waited on the left side which I watch the girl pour probably less than a cup of amount of coffee into the box each time , stop and chat to the others, she continually doing her stop and chat that she wasn't even done with 1 box of coffee in 10 mins. At 8：15 I started to get impatient and saw her decided to stop again to take order for a customer who just walked in. I finally asked her when is she going to be done because I've been standing here for 10 mins and I'm going to be late for work, she than quickly try to finish the 2nd box and gave me my order at 8：19 am.
This whole time the other two employees are working at a fairly quick speed for drive through and mobile orders but this girl is only doing my Togo coffee box this whole time but she can't manage to do so without chatting.

Will not return since I know they don't value customer ‘s time , plus the coffee turned out pretty bad for a light-medium roast that tasted like extra-dark bad brew. Too bad Coffee Bean used to be my go to spot.

Food: 2

Service: 1

Absolutely love this place. Great coffee and even better service.

Atmosphere: 5

Food: 5

Service: 5

They have a usual customer, who setup a whole station in the store, including a speaker that plays Trump speech’s continuously and loudly. And guess what, that specific customer walks out of his table for hours and keeps the speaker running spewing Trump hate speeches. And the store employees (mostly young lads don’t do anything. I doubt they endorse the act, I think they are afraid to speak or do anything.

Atmosphere: 1

Food: 3

Service: 3

The Coffee Bean drive-thru is always super quick, even during busy times! My drinks are always spot on and taste incredible. The picture shows my go-to: a Caramel Frappuccino with extra caramel drizzle—so delicious! Highly recommend this location for great service and consistently amazing drinks!

Atmosphere: 5

Food: 5

Service: 5

I get the same drink almost everyday from this location, but today's service was unusually horrible. First, I ordered and paid for a large drink and they gave me a regular. I let them know and they had a new drink ready for me about 30 seconds later. I drove away and took a sip of my coffee, but it tasted like milk rather than the creamy coffee it usually tastes like. I went back into the drive thru and kindly explained to the same barista that this isn't the drink I usually receive. She took my drink rudely and came back with a speech ready. Instead of apologizing and demonstrating proper customer service she decided to lecture me on getting a different drink next time if I don't like it. I tried to reiterate to her that I get this drink almost everyday and know this isn't what it tastes like, but she walked away from the window without listening. At this point, I was done with her. I drove off and took a sip of the "new drink" she made and it was the same one but with way too much sweetener added. Very disappointed in this serivce and the fact that i paid $7 for a cup of milk and sugar.

Service: 1

Love the selection of quality teas.

Atmosphere: 5

Food: 5

Service: 5

There is alot of new faces here now. Some of the workers seemed so disconnected.

Atmosphere: 5

Food: 5

Service: 3

Waited 25 minutes in the drive thru with only two cars ahead of me. When I asked why the wait, I was told they allowed the first car to order 50 items. Should have had her pull around to the front. Utterly ridiculous. Will not be back

Atmosphere: 1

Food: 1

Service: 1

Went to this location several times, service is great. Store is very clean.Some times they do not accept deals (not sure why).Their drinks are the best, in door seating is best for short meetings. Plenty of parking otherwise drive through is good too. Iced blended hazelnut latte is their best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Lattes Cookie Butter Iced Latte, Chocolate Chip

Everyone loves coffee beans

I love coming here.I always find the staff super friendly and efficient.

Atmosphere: 5

Food: 5

Service: 5

I went through the drive-thru to order 10 coffees for an office and was told I had to go inside and that they would not take my order. So then I waited in line for awhile behind 2 other cars before I could get out. Meanwhile this rude employee could’ve taken my order and started on the coffees. I have never had this experience at Starbucks and coffee bean wasn’t my choice, it was my customers pick. I will never return here. I drove to the Lambert location and they told me that is not their policy to deny service based on the amount of coffees!

Service: 1