It was so expensive. I got the hotdog bites, I little thing of cheese sauce and a large cup of ice water and it was over $17. I was shocked. My daughter and I love the pretzels 🥨 But they are so expensive.
Atmosphere: 1
Food: 1
Service: 4
Aeli Mhdz
10 dollars and the bag wasn't even full? cream on the side $2.75... No Good!!
marleene quesada
My husband and I were helped by a gentleman named LENNY he had ABOVE and BEYOND customer service, attentive, and super helpful. People like him are rare to find nowadays To the manger this gentlemen deserves to be promoted.thanks Lenny! ^.^
Atmosphere: 5
Food: 5
Service: 5
Maritza Vasquez
I was assisted by a gentleman (I believe his name is Omar from what I heard him say) this past weekend and he was super nice and greeted me with a smile. I asked him for a recommendation and he recommended the pizza pretzel which was so good. Thank you for your professionalism and recommendation! ?
Atmosphere: 5
Food: 5
Service: 5
Alyssa
No because I waited for like 10 minutes and the whole time they just kept walking by and ignoring me. Costumer service was a 0 stars. After I ended up taking my business to the Cinnabon next store and there service was much better
Gabriel Lopez
Very delicious ?
Kiuruii
No because I waited for like 10 minutes and the whole time they just kept walking by and ignoring me. Costumer service was a 0 stars. After I ended up taking my business to the Cinnabon next store and there service was much better
Salvador
They charged me over $10 dollars for 2 regular drinks and then refused to give me a refill, poor costumer service as well.
Nyctinasty
Good pretzels, friendly service.
Ingrid Palacios
If I could give them a 0 stars I would. I come to Brea mall a lot and every time I’ve come they never have ANY items of the mini meals. Last time some lady cut the line and the associates saw her do this and still just helped her. They’re just so unorganized and under stocked.
Came here today since I was craving pretzel. I waited around 15minutes JUST to receive a pretzel was very BURNT on the bottom. It was nearly black and tasted like charcoal and I nearly spit it out. I believe the persons name who helped me was ALEX or something along the lines of that since I overhead the other workers calling him that. I was in a rush so I had no desire to wait another 15 minutes or get a refund.. very disappointed:( Will not be returning to this location.. I will wait for the new one to open up downstairs:/ *picture included below of new location:)*
Christian Rodriguez
I arrived 40 minutes before closing, and requested an order for a jalapeño/pepperoni pretzel and the employees refused to make it claiming they were not making them anymore. However just as they said that I witnessed the employees making one in the process and asked why they were making that one but not mine and they said it was “for an order”, sadly they denied me but made one for another customer. It was a humiliating experience and I hope the company as a whole does not discriminate. I asked for their names and they refused to give me them until I threaten to call corporate. If corporate is reading this please please train your employees Daisy and Ashley to treat every customer the same I simply worked hard all week and came on my day off for my favorite snack yet I was denied it’s very sad that cruel people like that exist who discriminate.
Elizabeth Rosa Garcia
Young people these days have no respect The young man bybyhe name of Jacob Was very rude disrespectful and didn't care that I said I was going to complain to corporate I won't return there
Elizabeth Rosa
Young people these days have no respectThe young man bybyhe name of JacobWas very rude disrespectful and didn't care that I said I was going to complain to corporateI won't return there
Andrew Castillo
Terrible. Long wait. Only 2 employees working while extremely busy. They stopped taking orders for about 15-20 mins and ignored as if the line weren't here. We were mot served until about 35 mins or greater waiting. Disappointed and wont be coming here anymore.
It was so expensive. I got the hotdog bites, I little thing of cheese sauce and a large cup of ice water and it was over $17. I was shocked. My daughter and I love the pretzels 🥨 But they are so expensive.
Atmosphere: 1
Food: 1
Service: 4
10 dollars and the bag wasn't even full? cream on the side $2.75... No Good!!
My husband and I were helped by a gentleman named LENNY he had ABOVE and BEYOND customer service, attentive, and super helpful. People like him are rare to find nowadays To the manger this gentlemen deserves to be promoted.thanks Lenny! ^.^
Atmosphere: 5
Food: 5
Service: 5
I was assisted by a gentleman (I believe his name is Omar from what I heard him say) this past weekend and he was super nice and greeted me with a smile. I asked him for a recommendation and he recommended the pizza pretzel which was so good. Thank you for your professionalism and recommendation! ?
Atmosphere: 5
Food: 5
Service: 5
No because I waited for like 10 minutes and the whole time they just kept walking by and ignoring me. Costumer service was a 0 stars. After I ended up taking my business to the Cinnabon next store and there service was much better
Very delicious ?
No because I waited for like 10 minutes and the whole time they just kept walking by and ignoring me. Costumer service was a 0 stars. After I ended up taking my business to the Cinnabon next store and there service was much better
They charged me over $10 dollars for 2 regular drinks and then refused to give me a refill, poor costumer service as well.
Good pretzels, friendly service.
If I could give them a 0 stars I would. I come to Brea mall a lot and every time I’ve come they never have ANY items of the mini meals. Last time some lady cut the line and the associates saw her do this and still just helped her. They’re just so unorganized and under stocked.
Restaurantji Recommends
Came here today since I was craving pretzel. I waited around 15minutes JUST to receive a pretzel was very BURNT on the bottom. It was nearly black and tasted like charcoal and I nearly spit it out. I believe the persons name who helped me was ALEX or something along the lines of that since I overhead the other workers calling him that. I was in a rush so I had no desire to wait another 15 minutes or get a refund.. very disappointed:( Will not be returning to this location.. I will wait for the new one to open up downstairs:/ *picture included below of new location:)*
I arrived 40 minutes before closing, and requested an order for a jalapeño/pepperoni pretzel and the employees refused to make it claiming they were not making them anymore. However just as they said that I witnessed the employees making one in the process and asked why they were making that one but not mine and they said it was “for an order”, sadly they denied me but made one for another customer. It was a humiliating experience and I hope the company as a whole does not discriminate. I asked for their names and they refused to give me them until I threaten to call corporate. If corporate is reading this please please train your employees Daisy and Ashley to treat every customer the same I simply worked hard all week and came on my day off for my favorite snack yet I was denied it’s very sad that cruel people like that exist who discriminate.
Young people these days have no respect
The young man bybyhe name of Jacob
Was very rude disrespectful and didn't care that I said I was going to complain to corporate
I won't return there
Young people these days have no respectThe young man bybyhe name of JacobWas very rude disrespectful and didn't care that I said I was going to complain to corporateI won't return there
Terrible. Long wait. Only 2 employees working while extremely busy. They stopped taking orders for about 15-20 mins and ignored as if the line weren't here. We were mot served until about 35 mins or greater waiting. Disappointed and wont be coming here anymore.
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