Horrible customer service out of stock on everything at 2pm in the afternoon unwilling to make fresh overpriced unfortunately this Outlet had few options and people are forced to purchase from here also employees do not wash hands
Jayden McCarthy
I love this place, the pretzels are slightly harder than I like but the caramel sauce was good
Atmosphere: 4
Food: 4
Service: 4
Taylor Helm
We purchased two pretzel hot dogs and a small cup of the “pigs in blankets” with a small lemonade. Total came to just over 40 dollars. We asked for a refill of the lemonade (which was $6 for 16 oz) and were told no very rudely from the staff. We mentioned that the 40 dollar bill and no refills, especially with the soda machine being down seemed pricy. The staff behind the counter laughed and said no again. Pretty rude and unprofessional considering the soda machine was not working. Pricing was WAY too high for the small items we received and the rude staff makes it impossible to come back.
Patricia
I ordered pretzels and the frozen lemonades, and it tasted like soap. It wasn't fresh, and when asked to replace the one drink out of my whole order, they refused. Normally, I wouldn't complain, but they rather discrimate against their customers and talk about them in Spanish. I would not recommend coming to this location. Most Wetzel pretzels I've been are more customer friendly, not this one .
Google user
This place is awesome! I have a fun fact! Wetzels pretzels were founded in 1994 in Pasadena, CA. They sure had a great snack for everyone around the world. Especially stores like Walmart. I love Wetzels pretzels. Yum ?
Isaac Morales
This place is awesome! I have a fun fact! Wetzels pretzels were founded in 1994 in Pasadena, CA. They sure had a great snack for everyone around the world. Especially stores like Walmart. I love Wetzels pretzels. Yum ?
Philip Scott Knapp
Two of our pretzels were very undercooked and one was almost raw in the middle. When we told them, we were told that's how they are with no offer to fix anything. This is not a good location.
Nicole Richards
Food is definitely NOT consistent. Very rude and young staff, they skipped me 3 times letting 3 other's cut due to them being friends.
Christina Fangrow
Delicious, place was clean, workers nice
Sarah Says
I wish I had not tossed my order before taking photos. Ordered 2 Almond Pretzels from Wetzels because Auntie Annes was quite a ways away. Thinking Almond Pretzels were Almond Pretzels I tried Wetzels. Boy, was I wrong. First off, we were handed two BAGS of pretzel bits, not pretzels. They were dry, not chewy, and completely devoid of almond topping. Sure there was coating, but the coating was at the bottom of the bag. The pretzels were bland, dry, and not edible. the cost for those two bags, almost $17!! I can't speak on any of their other items, just the attempt at Almond Pretzels.
So - the food is fine. The lemonade is SUPER sweet.... like drinking sugar, so just keep that in mind. The reason I give a 1 Star is because of Jazmin. She was SO rude and flippant to me and my friend, for no real reason. She didn't realize or remember we ordered a second drink and literally said to us "NO you didn't." Which I replied... well we will need one and I have cash to cover it so please get us one. THEN.... look at receipts this morning, WE did order the drink with the first order, she just didn't remember. So I paid double for a drink. Which is fine even though it was $6 wasted. But her attitude was not okay. Maybe she was having a bad day, who knows. But she didn't need to take it out on us.
Malcolm M
Delicious newly baked pretzels to take away. Quite pricey for what it is and staff could have been more friendly
Guido Karp
I usually love em. As one can see, I can hardly pass one. Last week, I just came from a big lunch - and was full. We were thirsty. Two lemonades and a water - $13.54. $2.99 for a water to go in a mall! This is not the Super Bowl - it's a freaking mall. I was shocked - and still am. I will not buy from WP again. It's a matter of principle here.
Nora Zeller
I was quite unimpressed with this Wetzel's. The Bitz were overcooked and drenched in butter. I mean, I like butter, but there was so much that the salt didn't even stick! I was hungry so I ate some of them, but I ended throwing more than half away. If this is what all locations are doing now, I'm extremely disappointed. I actually SEEK OUT Wetzel's if I know there's one nearby, and I did exactly that in this case only to be let down. Bummer.
Horrible customer service out of stock on everything at 2pm in the afternoon unwilling to make fresh overpriced unfortunately this Outlet had few options and people are forced to purchase from here also employees do not wash hands
I love this place, the pretzels are slightly harder than I like but the caramel sauce was good
Atmosphere: 4
Food: 4
Service: 4
We purchased two pretzel hot dogs and a small cup of the “pigs in blankets” with a small lemonade. Total came to just over 40 dollars. We asked for a refill of the lemonade (which was $6 for 16 oz) and were told no very rudely from the staff. We mentioned that the 40 dollar bill and no refills, especially with the soda machine being down seemed pricy. The staff behind the counter laughed and said no again. Pretty rude and unprofessional considering the soda machine was not working. Pricing was WAY too high for the small items we received and the rude staff makes it impossible to come back.
I ordered pretzels and the frozen lemonades, and it tasted like soap. It wasn't fresh, and when asked to replace the one drink out of my whole order, they refused. Normally, I wouldn't complain, but they rather discrimate against their customers and talk about them in Spanish. I would not recommend coming to this location. Most Wetzel pretzels I've been are more customer friendly, not this one .
This place is awesome! I have a fun fact! Wetzels pretzels were founded in 1994 in Pasadena, CA. They sure had a great snack for everyone around the world. Especially stores like Walmart. I love Wetzels pretzels. Yum ?
This place is awesome! I have a fun fact! Wetzels pretzels were founded in 1994 in Pasadena, CA. They sure had a great snack for everyone around the world. Especially stores like Walmart. I love Wetzels pretzels. Yum ?
Two of our pretzels were very undercooked and one was almost raw in the middle. When we told them, we were told that's how they are with no offer to fix anything. This is not a good location.
Food is definitely NOT consistent. Very rude and young staff, they skipped me 3 times letting 3 other's cut due to them being friends.
Delicious, place was clean, workers nice
I wish I had not tossed my order before taking photos. Ordered 2 Almond Pretzels from Wetzels because Auntie Annes was quite a ways away. Thinking Almond Pretzels were Almond Pretzels I tried Wetzels. Boy, was I wrong. First off, we were handed two BAGS of pretzel bits, not pretzels. They were dry, not chewy, and completely devoid of almond topping. Sure there was coating, but the coating was at the bottom of the bag. The pretzels were bland, dry, and not edible. the cost for those two bags, almost $17!! I can't speak on any of their other items, just the attempt at Almond Pretzels.
Restaurantji Recommends
So - the food is fine. The lemonade is SUPER sweet.... like drinking sugar, so just keep that in mind. The reason I give a 1 Star is because of Jazmin. She was SO rude and flippant to me and my friend, for no real reason. She didn't realize or remember we ordered a second drink and literally said to us "NO you didn't." Which I replied... well we will need one and I have cash to cover it so please get us one. THEN.... look at receipts this morning, WE did order the drink with the first order, she just didn't remember. So I paid double for a drink. Which is fine even though it was $6 wasted. But her attitude was not okay. Maybe she was having a bad day, who knows. But she didn't need to take it out on us.
Delicious newly baked pretzels to take away. Quite pricey for what it is and staff could have been more friendly
I usually love em. As one can see, I can hardly pass one. Last week, I just came from a big lunch - and was full. We were thirsty. Two lemonades and a water - $13.54. $2.99 for a water to go in a mall! This is not the Super Bowl - it's a freaking mall. I was shocked - and still am. I will not buy from WP again. It's a matter of principle here.
I was quite unimpressed with this Wetzel's. The Bitz were overcooked and drenched in butter. I mean, I like butter, but there was so much that the salt didn't even stick! I was hungry so I ate some of them, but I ended throwing more than half away. If this is what all locations are doing now, I'm extremely disappointed. I actually SEEK OUT Wetzel's if I know there's one nearby, and I did exactly that in this case only to be let down. Bummer.
Warm pretzels
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