I donāt go to Applebeeās expecting a five-star experience, but I do expect the bare minimum: decent service, edible food, and some basic professionalism. This location couldnāt even manage that.
Our visit started off okay, but things quickly went downhill. We waited an hour and a half for our food after some of our appetizers were sporadically brought out. We stayed patient, but after that long wait, we asked to speak with the manager. Magically, the food appeared a few minutes laterābut it was obvious it had been sitting under a heat lamp the entire time. The steaks were dry and undercooked, the cheese was stiff, the pasta was dried out, and the mashed potatoes were crusty. It was clear the server had forgotten about our food and left it sitting there for far too long.
The manager was incredibly rude. She offered a $20 discount on a $250+ billāwhich is fineābut when I mentioned we never received three of our appetizers, she said, āWell, I already gave you a discount for the bad service,ā and expected us to pay for food we never received. She continuously interrupted me, refused to listen, and eventually just walked away mid-conversation.
Our server returned shortly after and literally said, āI donāt care what happened, Iām not getting involved.ā Wow.
Aside from the host, the entire staff looked like they couldnāt care less and wanted to be anywhere else. Itās no surprise this location already has a bad reputationāI now understand why.
Save yourself the time, money, and frustration. Go anywhere but here.
Atmosphere: 1
Food: 1
Service: 1
Keylen Soto
Horrible service, horrible management. After waiting for an hour and a half for all our food to come out ( which you could clearly tell was sitting for a very long time ) the manager in charge showed no WANT to address the situation the way a DECENT manager should. Not only did we receive horrible service and cold food but we were missing MULTIPLE PLATES. She insisted there was nothing she could do to void these off our check because she had already given us a $20 discount for the cold food.( keep in mind our check was way over $200). WE DIDNāT RECEIVE these plates which value way more than your $20 and youāre making us pay for them ? Please make this make sense. We tried to explain the situation to the server and she used the wording āI donāt careā āI dont want to get involvedāā¦.this is your table. You should always care. This establishment clearly does not care for the customer. WORST Applebee's to ever visit.
Angelina Perez
Good music and not crowded on a Wednesday. Happy hour, YAY!
Atmosphere: 5
Food: 4
Service: 5
Dan Haqi
Great customer service by Jocelyn!! The food and appetizers were awesome. thank you Jocelyn for the service you provided great job
Atmosphere: 4
Food: 5
Service: 5
Emilio Ortiz
Best ppl to chill with. Food is perfect, and Bbers always super cold
Atmosphere: 5
Food: 5
Service: 5
Eddy P
Quick service, food needed a bit more seasoning.
Atmosphere: 4
Food: 3
Service: 5
Cody Rainwater
Please! Do not waste your time going into this establishment. You will feel totally ignored. Somebody dropped a menu as soon as I walked in which while that is a good start it took about 15 minutes for somebody to walk back up to me just to let me know that for some reason their bar is out of Jack Daniels. Not offering another option, and basically just walking away. Nobody walks into an Applebeeās and expects top-tier service or anything, but basically donāt waste your time if youāre looking for any sort of entertainment for the night. Probably one of the worst Applebeeās in the country.
Atmosphere: 1
Food: 1
Service: 1
IVAN MENDOZA
Food was ok i order a steak and it was dry and hard also i order a refill of my drink and they never brought to me service suck and there was no manager around
Atmosphere: 2
Food: 2
Service: 2
george rogers
The servers and the manager are a class act. It's a very busy place and mistakes happen, but they were very professional and friendly, which made me feel completely comfortable replacing my meal.
Don't eat here I have bad stomach pain just because I ate some steak and chicken Alfredo it was not the best and my other family bought some ribs and they were under cooked, they never asked to refill our drinks. They were friendly and all, but the food and everything else was horrible. I would better eat dirt if I wanted a stomach pain. I loved this restaurant as a kid but now not so much they forgot my salad I asked for it and they never brought it and we had to pay for the salad and the uncooked ribs. The to go boxes are small and do not fit much. But you won't be needing boxes because you don't want to go there ever now I have to go to the hospital to get a ultrasound because I have food poisoning. And it hurts really bad. They did take off the ribs and they salad they never brought so we ended up paying like 60 plus 5 dollar tip we added for the service and the waitress I tip more than that. I think i know why they charge cheaper than others. Never come here.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Bottled Water
VĆ«ma
Asked for their pasta without meatā¦ straight up chicken on top of the food š asked for a new plate they just scrapped it off.
Took forever to get the check once it came took forever to actually pay
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Artichoke and Spinach Dip
Roberto Gutierrez
Bad service, almost 30 minutes and nobodyās took the order. The bathroom was disgusting.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Wings
Aireus Westphal
Had the whole place to ourselves. Waitress was awesome. Food was hot and drinks were refreshing. My best friend and I had just ran across the border to get TIP on our vehicles. Then crossed back to grab a bite to eat and run east to Nogalas.
Walked in with my wife an daughter a few ugly looks but so what were hungry waitress comes over takes our order after trying to understand Our English she got our order about 20 minutes later out comes our food or should I say out comes these miniature chicken strips an the shrimp all bottomless with bottomless fries sad thing is our food was barley warm we ate it without a complaint 10 minutes later second round this time everything was hot perfect or maybe not got a watermelon lemonade refill an they ordered 1 more round my daughter was full so she didn't touch her last plate mind u the waitress thought she was doin us a favor I asked for a Togo box for my daughter but our waitress didn't speak enough English to say you can't have Togo boxes from the bottomless items cool I understand I asked for a refill on my drink the lady who had to explain it made my drink 10 minutes after that drink I was running to the toilet I never had to use the restroom like that in my life I almost š© my pants I honestly think someone put something in my drink because God as my witness that was all we ate.. I don't recommend this place to anyone not even my enemy.....
Atmosphere: 2
Food: 1
Service: 2
I donāt go to Applebeeās expecting a five-star experience, but I do expect the bare minimum: decent service, edible food, and some basic professionalism. This location couldnāt even manage that.
Our visit started off okay, but things quickly went downhill. We waited an hour and a half for our food after some of our appetizers were sporadically brought out. We stayed patient, but after that long wait, we asked to speak with the manager. Magically, the food appeared a few minutes laterābut it was obvious it had been sitting under a heat lamp the entire time. The steaks were dry and undercooked, the cheese was stiff, the pasta was dried out, and the mashed potatoes were crusty. It was clear the server had forgotten about our food and left it sitting there for far too long.
The manager was incredibly rude. She offered a $20 discount on a $250+ billāwhich is fineābut when I mentioned we never received three of our appetizers, she said, āWell, I already gave you a discount for the bad service,ā and expected us to pay for food we never received. She continuously interrupted me, refused to listen, and eventually just walked away mid-conversation.
Our server returned shortly after and literally said, āI donāt care what happened, Iām not getting involved.ā Wow.
Aside from the host, the entire staff looked like they couldnāt care less and wanted to be anywhere else. Itās no surprise this location already has a bad reputationāI now understand why.
Save yourself the time, money, and frustration. Go anywhere but here.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, horrible management. After waiting for an hour and a half for all our food to come out ( which you could clearly tell was sitting for a very long time ) the manager in charge showed no WANT to address the situation the way a DECENT manager should. Not only did we receive horrible service and cold food but we were missing MULTIPLE PLATES. She insisted there was nothing she could do to void these off our check because she had already given us a $20 discount for the cold food.( keep in mind our check was way over $200). WE DIDNāT RECEIVE these plates which value way more than your $20 and youāre making us pay for them ? Please make this make sense. We tried to explain the situation to the server and she used the wording āI donāt careā āI dont want to get involvedāā¦.this is your table. You should always care. This establishment clearly does not care for the customer. WORST Applebee's to ever visit.
Good music and not crowded on a Wednesday. Happy hour, YAY!
Atmosphere: 5
Food: 4
Service: 5
Great customer service by Jocelyn!! The food and appetizers were awesome. thank you Jocelyn for the service you provided great job
Atmosphere: 4
Food: 5
Service: 5
Best ppl to chill with. Food is perfect, and Bbers always super cold
Atmosphere: 5
Food: 5
Service: 5
Quick service, food needed a bit more seasoning.
Atmosphere: 4
Food: 3
Service: 5
Please! Do not waste your time going into this establishment. You will feel totally ignored. Somebody dropped a menu as soon as I walked in which while that is a good start it took about 15 minutes for somebody to walk back up to me just to let me know that for some reason their bar is out of Jack Daniels. Not offering another option, and basically just walking away. Nobody walks into an Applebeeās and expects top-tier service or anything, but basically donāt waste your time if youāre looking for any sort of entertainment for the night. Probably one of the worst Applebeeās in the country.
Atmosphere: 1
Food: 1
Service: 1
Food was ok i order a steak and it was dry and hard also i order a refill of my drink and they never brought to me service suck and there was no manager around
Atmosphere: 2
Food: 2
Service: 2
The servers and the manager are a class act. It's a very busy place and mistakes happen, but they were very professional and friendly, which made me feel completely comfortable replacing my meal.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
2 successful business dinners
Atmosphere: 3
Food: 4
Service: 5
Don't eat here I have bad stomach pain just because I ate some steak and chicken Alfredo it was not the best and my other family bought some ribs and they were under cooked, they never asked to refill our drinks. They were friendly and all, but the food and everything else was horrible. I would better eat dirt if I wanted a stomach pain. I loved this restaurant as a kid but now not so much they forgot my salad I asked for it and they never brought it and we had to pay for the salad and the uncooked ribs. The to go boxes are small and do not fit much. But you won't be needing boxes because you don't want to go there ever now I have to go to the hospital to get a ultrasound because I have food poisoning. And it hurts really bad. They did take off the ribs and they salad they never brought so we ended up paying like 60 plus 5 dollar tip we added for the service and the waitress I tip more than that. I think i know why they charge cheaper than others. Never come here.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Bottled Water
Asked for their pasta without meatā¦ straight up chicken on top of the food š asked for a new plate they just scrapped it off.
Took forever to get the check once it came took forever to actually pay
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Artichoke and Spinach Dip
Bad service, almost 30 minutes and nobodyās took the order. The bathroom was disgusting.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Wings
Had the whole place to ourselves. Waitress was awesome. Food was hot and drinks were refreshing. My best friend and I had just ran across the border to get TIP on our vehicles. Then crossed back to grab a bite to eat and run east to Nogalas.
Atmosphere: 5
Food: 4
Service: 5
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