Cold Stone Creamery

As someone who has worked in customer service I usually don’t complain, but Cold stone of Calimesa deserves it! My boyfriend and I walked in and stood in line for a minute. I placed a mobile order, and didn’t know if I should stand in the line or “skip the line” like the entire purpose of mobile ordering is. I saw someone walk up with a mobile order, so I went right behind them and stood at one of the registers (the taller brunette was also very snippy and rude to them as well). The store was busy, so the workers were obviously busy filling orders/taking orders and laughing/chatting with each other. I kept waiting at the register hoping one of the girls that were just mixing ice cream would ask if I had a mobile order and help me, however, I was unaware it was so complicated. There was a shorter girl with a brunette braid that was helping someone at the register beside me, because I was standing at the other one (in hindsight maybe it was annoying I was standing at the register, but I thought I would just show them my order and they would give it to me, like it’s their job to do). I believe I said to my boyfriend, “we have a mobile order, I don’t get why they can’t help us” because the taller brunette girl was just mixing ice cream and could have stopped chatting with her coworkers to look up and ask if I had a mobile order or inquire why I was standing there. There were mobile orders printing on the receipt printer and the blonde girl said something along the lines of, “I’m just gonna quit”. The taller brunette girl with two braids asked if I had a mobile order, I said yes and showed her my phone. She asked for a name and I said, “I don’t think there is a name” because I didn’t put one in when I checked out online, and I had never place a mobile order from Cold Stone before. I told her what ice cream the order was and she looked in the freezer and pulled out a bag saying, “Madaline?” I said yes, and she then said, “well, that’s the name”. She proceeded to slide the bag over to me across the counter and look at me again saying, “yeah, that’s a name”. I then slid the bag back to her and said, “you don’t have to have an attitude”, she said, “well, you paid for it, girl” and then I walked out. Just super rude and unprofessional. I get that rushes are annoying and stressful, and maybe I was putting off a vibe I didn’t mean to, but whatever the situation was, she was extremely rude. You serve ice cream… you get rushes and the store gets busy, it’s not an emergency room, your job isn’t hard. If you can’t handle the stress of an ice cream dinner rush, reevaluate your options. Stop hiring entitled teenagers who can’t compartmentalize a little bit of stress from a rush.

Atmosphere: 1

Service: 1

App said order done 20 min ago and beo said I have to wait eight min

Atmosphere: 1

Food: 1

Service: 1

Very friendly

Atmosphere: 5

Food: 5

Service: 5

I enjoyed the dairy free ice cream. Yet there was not any tables to sit at

Dietary restrictions: Nondairy

Atmosphere: 4

Food: 5

Service: 5

Ian Umscheid and Erick Ybarra are the best, go above and beyond for the customer and make me feel welcomed. A raise is needed

Atmosphere: 5

Food: 5

Service: 5

The best ice cream in the world

Atmosphere: 5

Food: 5

Service: 5

The waffle cup is soggy that's even before the watermelon sorbet got melted.

Their prices was too high: 2 cups of "like it" and the small waffle cup costed as almost $28.00

Atmosphere: 5

Food: 2

Service: 5

They never have milk, and I'm starting to feel like it's an excuse not to make a shake. It's the third time I've gone in for one and it's always, "we're out". Stater Bros is across the street, walk and get a gallon.

Atmosphere: 1

Food: 1

Service: 1

Excellent

Excellent

Fresh and different

The worst ice cream ever prices super high for one scoop of ice cream triple the price no taste no flavors this place is just giving low quality

Love love love

Expensive

No chairs, tables and umbrellas