Fun and friendly staff. Everything we ordered was delicious, we plan to visit again.
Atmosphere: 5
Food: 5
Service: 5
Mack k
Was served by Haley. Great service and attention to detail
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Picatta, Lamb Shank and Vegetables
Connie Conover
Love this place
Atmosphere: 5
Food: 5
Service: 5
Brenden Mackay
I had a really great time here. We had a birthday party and they took really good care of us and were very attentive the food was really good. I got the meatloaf cuz you don't see that too often and it was really really delicious. The specialty drinks were really good too. I would recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Victor Barraza
CAUTION: Be very careful before booking here.
We had a deeply disappointing experience at The Loft by Capers. They engaged in bait-and-switch tactics when we called Capers to book a month in advance and, without warning much less asking for our approval, they set us up at The Loft which understaffed the event, and kept a portion of our food.
Initially, we agreed on a price for a group of 60, with the corkage fee waived since we were considering other venues. When our group size dropped to 40 (due to issues with the east coast hurricane in early Oct 2024) they refused a price adjustment, which we accepted, but requested the food for the remaining 20 people to be packed for us. They agreed without issue.
On the day of the event, we are expecting to go to Capers East & Drink, that's where we called on day one, and they moved us to a completely different, rundown location in downtown San Jose (The Loft) without asking for approval. The venue was nothing like what we had seen on the pictures, it was dirty, scary location, with paid parking. Despite these frustrations, we decided to proceed as we had guests from all over the country.
Upon arrival we dropped off wine for dinner, requesting that the white be chilled and the red kept cool. This simple task took over 30 minutes, and the red wine was left sitting out. The service was disorganized and inattentive throughout.
When it came time to settle the bill, I asked for the leftover food as promised. They told me it was already given out, which was absolutely not the arrangement. The manager was not present but over the phone, Kan, was dismissive and rude, even accusing me of being drunk when I questioned where the rest of the food had gone. I insisted he could check with his staff to confirm I was not drunk, it did not matter. He threatened to call the police if I didn’t pay the full bill.
It was a terrible experience—poor communication, unprofessionalism, and broken promises. Be careful if you’re considering this place, especially if you’re from out of town.
Atmosphere: 1
Food: 3
Service: 1
Mary N.
Always great food. It can get a little loud inside, but there's a really nice outdoor area if you want.
Atmosphere: 3
Food: 5
Service: 4
Tristan Joo
Pretty good food all around (try their chicken salad) and casual atmosphere. Theybhave a dcent set of Happy Hour menu although limited draft beer selection. Definitely recommend.
Atmosphere: 4
Food: 5
Service: 3
Joann
Food was just average, price is fair. Lots of staff standing around doing nothing while customers are waiting to order or pay. When asked to be helped, some male servers completely ignored us and just walked away into a corner to chit chat with other staff members. Unbelievable, by far the worst service ever especially for a place when they only had 4 tables. The service is most likely why they have no diners during dinner on s Friday night. Never ever coming back here.
audrey
I always love the shrimp skewer with the caper lemon sauce. Excellent as always. Friends were pleased with the large and cheesy lasagna as well as the beef filet. The artichoke appetizer went over well with all of us fighting over the last quarter.
Carole
Things aren't always perfect so it's when something isn't right that matters. We had small issue and manager was very responsive and took care of it. He was respectful and considerate. Overall, recommend and will return.
Cozy little place with a big bar and tasty menu! Great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
CM Lee
Very good customer services! Paid attention to the customer's special request for the foods.
Atmosphere: 5
Food: 5
Service: 5
LeslieT
Came on Friday at 7:3pm with family for the prime rib. But they ran out!!! Sooo disappointed. The food we ended up ordering was good. Tritip a little sweet. Halibut a little dry. French dip good. Service was fine. Inside had loud music so we sat outside.
Fun and friendly staff. Everything we ordered was delicious, we plan to visit again.
Atmosphere: 5
Food: 5
Service: 5
Was served by Haley. Great service and attention to detail
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Picatta, Lamb Shank and Vegetables
Love this place
Atmosphere: 5
Food: 5
Service: 5
I had a really great time here. We had a birthday party and they took really good care of us and were very attentive the food was really good. I got the meatloaf cuz you don't see that too often and it was really really delicious. The specialty drinks were really good too. I would recommend this place.
Atmosphere: 5
Food: 5
Service: 5
CAUTION: Be very careful before booking here.
We had a deeply disappointing experience at The Loft by Capers. They engaged in bait-and-switch tactics when we called Capers to book a month in advance and, without warning much less asking for our approval, they set us up at The Loft which understaffed the event, and kept a portion of our food.
Initially, we agreed on a price for a group of 60, with the corkage fee waived since we were considering other venues. When our group size dropped to 40 (due to issues with the east coast hurricane in early Oct 2024) they refused a price adjustment, which we accepted, but requested the food for the remaining 20 people to be packed for us. They agreed without issue.
On the day of the event, we are expecting to go to Capers East & Drink, that's where we called on day one, and they moved us to a completely different, rundown location in downtown San Jose (The Loft) without asking for approval. The venue was nothing like what we had seen on the pictures, it was dirty, scary location, with paid parking. Despite these frustrations, we decided to proceed as we had guests from all over the country.
Upon arrival we dropped off wine for dinner, requesting that the white be chilled and the red kept cool. This simple task took over 30 minutes, and the red wine was left sitting out. The service was disorganized and inattentive throughout.
When it came time to settle the bill, I asked for the leftover food as promised. They told me it was already given out, which was absolutely not the arrangement. The manager was not present but over the phone, Kan, was dismissive and rude, even accusing me of being drunk when I questioned where the rest of the food had gone. I insisted he could check with his staff to confirm I was not drunk, it did not matter. He threatened to call the police if I didn’t pay the full bill.
It was a terrible experience—poor communication, unprofessionalism, and broken promises. Be careful if you’re considering this place, especially if you’re from out of town.
Atmosphere: 1
Food: 3
Service: 1
Always great food. It can get a little loud inside, but there's a really nice outdoor area if you want.
Atmosphere: 3
Food: 5
Service: 4
Pretty good food all around (try their chicken salad) and casual atmosphere. Theybhave a dcent set of Happy Hour menu although limited draft beer selection. Definitely recommend.
Atmosphere: 4
Food: 5
Service: 3
Food was just average, price is fair. Lots of staff standing around doing nothing while customers are waiting to order or pay. When asked to be helped, some male servers completely ignored us and just walked away into a corner to chit chat with other staff members. Unbelievable, by far the worst service ever especially for a place when they only had 4 tables. The service is most likely why they have no diners during dinner on s Friday night. Never ever coming back here.
I always love the shrimp skewer with the caper lemon sauce. Excellent as always. Friends were pleased with the large and cheesy lasagna as well as the beef filet. The artichoke appetizer went over well with all of us fighting over the last quarter.
Things aren't always perfect so it's when something isn't right that matters. We had small issue and manager was very responsive and took care of it. He was respectful and considerate. Overall, recommend and will return.
Restaurantji Recommends
Adrian runs a tight ship… great food and service every time…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Beef Short Ribs
This is our friends' group get-together restaurant. The food and drinks are top notch and the service is great. On Sundays there is no corkage fee.
Parking: Capers is in a busy shopping center but you can usually park right near the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pecan Panko Crusted Salmon, Crispy Calamari
Cozy little place with a big bar and tasty menu! Great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Very good customer services! Paid attention to the customer's special request for the foods.
Atmosphere: 5
Food: 5
Service: 5
Came on Friday at 7:3pm with family for the prime rib. But they ran out!!! Sooo disappointed. The food we ended up ordering was good. Tritip a little sweet. Halibut a little dry. French dip good. Service was fine. Inside had loud music so we sat outside.
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