Frost Cupcake Factory
1305 N Bascom Ave I, San Jose
(408) 866-9866
Recent Reviews
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Would never pay this much for a cupcake. The cake was dry and the frosting fell off as a solid clump.
Atmosphere: 4
Food: 3
Service: 5
Loved their Burnt Almond cupcake. The lady at the register said it was their most popular and I definitely see why. The cake is very fluffy and moist while the frosting was sweet and plentiful but not overpowering. Loved the toasted almond topping.
I do think that $5+ for a cupcake is a little expensive I was happy with my little treat.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burnt Almond Cupcakes
Love when they have doggy cupcakes. I tried some holidays cupcakes and it was delicious
Atmosphere: 5
Food: 5
Service: 5
Deeply disappointed with the taste and quality of these cupcakes. The frosting tastes very cheap, overly sweet (lacking any specific flavor other than sugar), shortening based and artificial. The cake sponge was gummy and lacked flavor as well.
I waited for the rest of my colleagues to try before I offered my opinion and everyone sadly had the same review.
I had high hopes with the food network recognition and even posted pics on my IG but Unfortunately I wasted $40 for 6 cupcakes and will not be recommending these to my friends and family.
Atmosphere: 2
Food: 1
Service: 3
These are the best cupcakes you can get hands down. The owner is always in on top of my orders as I do put in consistent of 24-36 and she as always willing to help me figure out what might be the best for my occasions.
She is gracious and the cupcakes are out of this world And as good as a cupcake gets. They are super moist, delicious and I know that she has a ton of integrity in her brand and will not sell a stale cupcake on her watch if it is in any way under her control.
Support this business ! These cupcakes are unbelievably dope and you can tell there's a lot of thought that goes into her recipes. Innovative creations, each one! You would be remiss to miss any opportunity to eat Or order Frost cupcakes for your next big event or party!
Atmosphere: 5
Food: 5
Service: 5
Vegan cupcake ? was moist and delicious ?! The flavor they had today was carrot. I’ve also had their vegan confetti cupcake. I think they only make a small batch a day of one flavor for vegan cupcakes.
The cupcakes are incredible and the staff here are all so friendly. I love the berry trifle! The woman behind counter on Saturday afternoon made me feel welcome and was so kind. Thank you, frost, for your excellent service and cupcakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gourmet Cupcakes, Burnt Almond Cupcakes
Good service, but honestly we spent $118 and should've just gone to Safeway.
Atmosphere: 3
Food: 2
Service: 5
Small little cupcake shop with nice customer service. However, the cake itself was one of the driest I have ever had. For $5 a piece, it is not unreasonable to expect a moist cupcake. Try somewhere else.
Atmosphere: 2
Food: 1
Service: 5
Worst cupcake...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gourmet Cupcakes
Restaurantji Recommends
Last week was my birthday and a friend bought me cupcakes from this place. Well, they were delicious, so I had to get some for another friend's birthday, but also some for the office to share.I ordered half a dozen assorted cupcakes, which included: frostfetti, cookies and cream, rose velvet, burnt almond, sugar cookie, and black velvetNext time, I will pre-order the mini's to try more of their flavors.Four coworkers and I split 3 cupcakes, and they were all delicious, but my favorite was the cookies and cream.I have never been a big frosting person, so I removed half of it, and that was perfect for me. I do that with anything that has frosting, so that isn't anything against this place. I also adjust things that are overly sweet to my liking. That is MY personal preference.The cake part was moist, and I paired it with a cup of coffee (unsweetened), and that made my afternoon.The staff that attended me was super friendly and sociable.Keep in mind: this is not a sit-down place. So pick up/to go orders only. It isn't a big place in general.I am looking forward to that next sweet tooth craving or another friend's birthday to indulge in other flavors!!!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chocolate Cake, Cookie's N Cream Quart, Gourmet Cupcakes, Burnt Almond Cupcakes, Variety of Cupcakes
Good cupcake flair options
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Gourmet Cupcakes, Burnt Almond Cupcakes, Variety of Cupcakes
Amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guava Cupcake and Smores Cupcake
Love all of the
Atmosphere: 5
Food: 5
Service: 4
Second time being here. No doubt the flavor of these cakes are amazing. But the display in the shop looked like slim pickings, in fact the shop vibe was a little drab and didn't feel welcoming at all. The two present individuals who were I'm guessing employees didn't greet me nor did it look like they even wanted to. In a world of disconnected communities, customer engagement is everything, but a good vibe or customer care was definitely not at that bakery today, neither was it the first time,.. and this is why I will NOT be coming back. Sorry guys, but atleast I still tipped!
Atmosphere: 2
Food: 4
Service: 1
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