Seriously understaffed. Only two workers, working hard, but couldn't keep up with the demands. Ordered online and even up waiting more than 30 minutes. Store is hot no matter the weather
Atmosphere: 2
Food: 5
Service: 3
Glenn Reeves
This Boba Time is starting to suck for customer service. I ordered online but they didn’t work on my order until I asked. They appeared to work every counter order even after I had arrived. Not impressed.
Service: 1
Santa Clarita Food Critics
I normally get pretty great service when I come in, but today was the worst. I came in to the location here in Canyon Country on Sierra Hwy. It was only one person sitting down waiting, there was no heavy traffic. With three employees visible to me when I first came in, I was never greeted or even asked to please hold on for a moment. The employees all seen me visibly there waiting but not one person came up to acknowledge me for at least 5 minutes. When the young man on register assisted me he never greeted me, did not apologize for the delay, nor did he ask me what I wanted, he literally sat there looking at me to start the conversation.
As a former customer service manager for over 20 years, now food critic, this is unacceptable customer service. Especially in the food and hospitality industry. Please coach all of your staff immediately on the proper way to greet customers when they are coming in, or having to wait. I expect better or this location will began to get a bad reputation for its poor service. Boba Trap on Soledad Cyn has excellent service and great quality Boba. I will take my business there and encourage others to do the same.
Atmosphere: 2
Food: 4
Service: 2
Daikon n
When I went to this boba shop I ordered the peanut butter banana boba drink without boba, it was fast service but when I tasted it. The drink tasted like water and bland, you can’t even taste the peanut butter at all or the chocolate it’s like a drink with color but with a bland taste of just banana and water. I hated my service on my drink.
Atmosphere: 4
Food: 1
Service: 3
Kimchi iii (;w;)
When I went to this boba shop I ordered the peanut butter banana boba drink without boba, it was fast service but when I tasted it. The drink tasted like water and bland, you can’t even taste the peanut butter at all or the chocolate it’s like a drink with color but with a bland taste of just banana and water. I hated my service on my drink.
Atmosphere: 4
Food: 1
Service: 3
uwu Kimchi (;w;)
When I went to this boba shop I ordered the peanut butter banana boba drink without boba, it was fast service but when I tasted it. The drink tasted like water and bland, you can’t even taste the peanut butter at all or the chocolate it’s like a drink with color but with a bland taste of just banana and water. I hated my service on my drink.
Atmosphere: 4
Food: 1
Service: 3
Adam Beltran
Took forever to take my order. Took twice as long to make it. 30mins to take an order and make a drink? Employees look miserable. Understaffed.
Atmosphere: 2
Food: 2
Service: 1
Alex Del CID
Was craving a boba and stop by here on the way home .
Atmosphere: 5
Food: 5
Service: 5
S.A. J.
2nd time at this location & my taro smoothie with oat milk & boba turned out great like usual. Their location in Palmdale is my go-to boba shop.
I'm a regular here thet know my order by heart haha and angel is great
Atmosphere: 5
Food: 5
Service: 5
Kassidy Hernandez
They have good drinks, but are very understaffed! I waited 10 minutes just to order, and then waited another 15 for my drink, they called 6 numbers after mine, but not mine. I think they forgot about my drink. Drink wasn’t even that good tbh ?
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cookies & Cream
Xiah Cohen
They have good drinks, but are very understaffed! I waited 10 minutes just to order, and then waited another 15 for my drink, they called 6 numbers after mine, but not mine. I think they forgot about my drink. Drink wasn’t even that good tbh ?
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cookies & Cream
Exemplar LLC
Best boba in town ?
Atmosphere: 5
Food: 5
Service: 5
Varoozhan Hartoonian
Inside is noisy and they get your order wrong almost everytime. It is better to order online.
Seriously understaffed. Only two workers, working hard, but couldn't keep up with the demands. Ordered online and even up waiting more than 30 minutes. Store is hot no matter the weather
Atmosphere: 2
Food: 5
Service: 3
This Boba Time is starting to suck for customer service. I ordered online but they didn’t work on my order until I asked. They appeared to work every counter order even after I had arrived. Not impressed.
Service: 1
I normally get pretty great service when I come in, but today was the worst. I came in to the location here in Canyon Country on Sierra Hwy. It was only one person sitting down waiting, there was no heavy traffic. With three employees visible to me when I first came in, I was never greeted or even asked to please hold on for a moment. The employees all seen me visibly there waiting but not one person came up to acknowledge me for at least 5 minutes. When the young man on register assisted me he never greeted me, did not apologize for the delay, nor did he ask me what I wanted, he literally sat there looking at me to start the conversation.
As a former customer service manager for over 20 years, now food critic, this is unacceptable customer service. Especially in the food and hospitality industry. Please coach all of your staff immediately on the proper way to greet customers when they are coming in, or having to wait. I expect better or this location will began to get a bad reputation for its poor service. Boba Trap on Soledad Cyn has excellent service and great quality Boba. I will take my business there and encourage others to do the same.
Atmosphere: 2
Food: 4
Service: 2
When I went to this boba shop I ordered the peanut butter banana boba drink without boba, it was fast service but when I tasted it. The drink tasted like water and bland, you can’t even taste the peanut butter at all or the chocolate it’s like a drink with color but with a bland taste of just banana and water. I hated my service on my drink.
Atmosphere: 4
Food: 1
Service: 3
When I went to this boba shop I ordered the peanut butter banana boba drink without boba, it was fast service but when I tasted it. The drink tasted like water and bland, you can’t even taste the peanut butter at all or the chocolate it’s like a drink with color but with a bland taste of just banana and water. I hated my service on my drink.
Atmosphere: 4
Food: 1
Service: 3
When I went to this boba shop I ordered the peanut butter banana boba drink without boba, it was fast service but when I tasted it. The drink tasted like water and bland, you can’t even taste the peanut butter at all or the chocolate it’s like a drink with color but with a bland taste of just banana and water. I hated my service on my drink.
Atmosphere: 4
Food: 1
Service: 3
Took forever to take my order. Took twice as long to make it. 30mins to take an order and make a drink? Employees look miserable. Understaffed.
Atmosphere: 2
Food: 2
Service: 1
Was craving a boba and stop by here on the way home .
Atmosphere: 5
Food: 5
Service: 5
2nd time at this location & my taro smoothie with oat milk & boba turned out great like usual. Their location in Palmdale is my go-to boba shop.
Atmosphere: 4
Food: 4
Service: 4
Good boba
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I'm a regular here thet know my order by heart haha and angel is great
Atmosphere: 5
Food: 5
Service: 5
They have good drinks, but are very understaffed! I waited 10 minutes just to order, and then waited another 15 for my drink, they called 6 numbers after mine, but not mine. I think they forgot about my drink. Drink wasn’t even that good tbh ?
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cookies & Cream
They have good drinks, but are very understaffed! I waited 10 minutes just to order, and then waited another 15 for my drink, they called 6 numbers after mine, but not mine. I think they forgot about my drink. Drink wasn’t even that good tbh ?
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cookies & Cream
Best boba in town ?
Atmosphere: 5
Food: 5
Service: 5
Inside is noisy and they get your order wrong almost everytime. It is better to order online.
Atmosphere: 1
Food: 1
Service: 1
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