We’ve gone in a few times since check in and Apryl and Chase were both kind and welcoming. Chase helped us with ice cream and was so sweet in explaining everything, the ice cream is so great. Apryl gave us a rundown of the events happening this week.
Atmosphere: 5
Food: 5
Service: 5
Jonathan G
Very hit or miss on the food quality. We purchased a pistachio croissant that had large raw bits inside and had to throw it out... We then opened it chocolate croissant and found it was a little butter but still with some raw bits inside. Pictured is one half of the chocolate croissant, with the bottom half being raw and squishy.
Bincy Jacob
I would say 4.5. The food entrees are high priced and a hit and miss. But lots of healthy and unhealthy options, cute memorabilia and location. They have junk food, soda, an ATM but also some healthy brand items like banana chips and chickpea Puffs. Coffee bar with some breakfast and lunch entrees. The chocolate croissant was great, the regular croissant was not that great. The everything twist with cream cheese. It was fantastic as well as the blueberry muffin.
Atmosphere: 5
Food: 4
Service: 5
Passenger01333128644
Overall really nice. Staff is great. Very friendly. Hotel very nice but could use a little upkeep to make it a 5 star review. The toilet was dirty and there was a good size chip in the tile of the shower bench. Broken light fixture in the hall. Asked upon check in if I wanted to decline housekeeping services in exchange for giving a meal to a family of 4. So if I want my room cleaned then some family is going hungry? Not going to do that.
concarres
Great location and property. It’s important to note that they are doing renovations to the hotel rooms. We were in rooms that were not yet renovated and it’s easy to see that updates are due. One point worth making is that we had breakfast at The Vue restaurant, which has a great view of the golf course. But a flock of birds would descend on tables once patrons left to eat and drink anything left on the table. It was both amusing and somewhat horrifying. You may be better off back a few rows from the edge.
tomikaf465
The location and quality of my experience was excellent. The food during the business event was phenomenal. The highlight was the quality of the customer service from the fitness instructors (Celica was amazing!) to the food service professionals to the front desk. I will return for personal travel in the near future to maximize my experience in the future.
joycemS4374XQ
Love this hotel resort, great service, kid friendly and water slides a hit!!! Beds so comfy and the shuttle drivers full of great Hollywood stories of the stars that come to this hotel. We saw a few there
Brad N
From David at arrival to Andes at reception to Sam and Juan at Bob’s steakhouse, staff was excellent. We got a nice villa with balcony overlooking the pool. There are plenty of private places and not too spread out. We also liked having the Marketplace. We’ll done!
davidhQ6575HZ
Attended a conference at this property. While it is quite beautiful, it is clear that maintenance has been deferred or neglected. Hallway carpet was fraying, plaster was falling apart, paint was peeling, and window frames were rotting. The rooms themselves were clean and comfortable. Staff was polite and knowledgeable.
E1113VTtiffanyt
I have to say, the front desk mgt and staff understand customer service. I hit a snag while on property the front desk mgt staff jumped right on it. The rooms, service and property were all 5 star! We will be back! T.Hoston
I had the most wonderful stay! I wish I had planned for a few extra nights. The grounds are beautiful the food selection at the restaurant is delicious and the staff (in every area) were so hospitable. Can't wait to stay again.
X2401SYmichelew
This was my first, but hopefully not my last stay at the resort. I was at the resort for business and stayed 4 nights. I arrived around 7pm on a Sunday. The valet and check-in experience was smooth. My room was very clean and the temperature was perfect. Finding a soaking tub in the huge bathroom was a great bonus. The only complaint I have is regarding a slight odor in the shower. I think it was coming up from the drain, not from the water. Room service was easy, prompt and the food was hot. The coffee at Marketplace was delicious and there was a good variety of non-alcoholic beverages. I want to give a shout out to the bell stand and the valet. Their hustle, friendliness and unwavering devotion to customer service, made my visit even more pleasant. I will definitely go back!
lgalindo32
Jose at the Vue restaurant, the server who has been with the Vue for almost 50 years - impeccable service. John and Jaime who were coming around with hor devours during our event were also amazing! Cynthia was a wonderful host at the Vue when we came for breakfast and dinner during our stay. Marisol was a very sweet and knowledgeable host at Bar Traza who made sure we were taken care of every time! You guys were all terrific! Oh, not to mention Robert, our first impression. He took the time to show us around on the golf cart and help us with our items to the room.
873sandit
So many issues!! Booked a 2 bedroom suite. At check they said a key shortage and only gave 1 key. Got to room that was not clean. One bedroom clean the other was not. When I got to the room it had 1 bed when I booked 2 rooms and living room. They asked if I tried other doors. I said no I don’t go around trying random doors. The front staff had no clue and assumed I would try the 2 doors next to me when they didn’t give me enough keys or explain I had the 2 rooms next to me too. Lots of confusion. They only wrote 1 room number on my envelope. Got charged for cancellation on Cabana even though It was 48 hrs in advance $340. I had to call , visit front desk 3 times to cancel. After I emailed about refund and they said they could not issue it on short notice. The service was below all other resorts I have visited.
166micahi
We chose to stay at the Omni la costa for our wedding anniversary. It was our first trip without our kids so it meant a lot for us. I just want to first start with the positives. It’s a BEAUTIFUL resort. As California natives it felt as it we weren’t local as the outside of the resort and gardening is spectacular and well taken care of. Bobs steak house printed special anniversary menus for us to keep and have us a complimentary dessert. The adult pool was so relaxing and gorgeous. At first everything was great. However the second night I put their bath robe on and found a HUGE cockroach inside the robe crawling on my skin!!! I have a huge phobia of all insects and bugs, I cried and I was so upset. My husband called the front desk to ask for a room change because I refused to stay in a room with a cockroach and the associate who I do not want to disclose on a public review did not even apologize. She just said “oh ok well let me see if I can move you” and we were placed on a long hold. Our first room was in room 742, prime location, near the restaurants, spa and gym. She moved us to the 882 basically to the edge of resort, I felt like I didn’t even see any other guest there. I asked if there was still a garden view that I paid for and she said it’s a view of the golf course, making it sound great but the golf course was under construction and we were looking at DIRT. My biggest gripe is that it was SOOOOO far from everything. Literally at the edge of the resort. During the move, we were also asking if she could just send bell hop to grab our stuff and keep until we came back because my husband had reservations planned for our anniversary. The associate called us back saying bell hop can’t take out stuff without us there, so we waited for bell hop for 15 mins and they never came. We were already late for our reservation thanks to her. We called again and unfortunately didn’t get the nicer lady’s name and she easily told us bell hop will grab our stuff while we get going but need to hold it until we are ready to check into the new room. It was so simple but the first unapologetic lady made it so complicated. She was unapologetic, not sympathetic or empathetic, I mean a cockroach was crawling in my skin and no empathy was felt from me. Oh and then a giant fluffy spider was found in our new room. Picture attached. There’s no picture of the cockroach as it scurried away somewhere unknown which is why I refused to stay in the room. Later that night Donna called me to check how our move was. I told her that we were unhappy but didn’t want the hassle to move again as we would check out the next morning. She was so much more empathetic, she gave us credit to breakfast the next morning and a late breakfast which was nice. At checkout, I requested to speak with a manager. I spoke with Michelle and she was great. I wish I had spoken to her initially instead as she handled the situation so well. She empathized with my panic of a cockroach crawling on me saying “I hate bugs too, that shouldn’t happen here I’m so sorry” and she did compensate us 10% which was better than nothing for the hiccups and frustration for our anniversary. I also want to include that I was not given the complimentary tote bag that came with the carried away package. Michelle kindly gave it to me and apologized that it wasn’t given to me at check in. Overall the resort is gorgeous, but we were just disappointed in how our situation was first handled. For a resort this expensive and luxurious I expect that employees are properly trained in hospitality and situation management. The way it was handled definitely negatively impacted our anniversary stay.
We’ve gone in a few times since check in and Apryl and Chase were both kind and welcoming. Chase helped us with ice cream and was so sweet in explaining everything, the ice cream is so great. Apryl gave us a rundown of the events happening this week.
Atmosphere: 5
Food: 5
Service: 5
Very hit or miss on the food quality. We purchased a pistachio croissant that had large raw bits inside and had to throw it out... We then opened it chocolate croissant and found it was a little butter but still with some raw bits inside. Pictured is one half of the chocolate croissant, with the bottom half being raw and squishy.
I would say 4.5. The food entrees are high priced and a hit and miss. But lots of healthy and unhealthy options, cute memorabilia and location. They have junk food, soda, an ATM but also some healthy brand items like banana chips and chickpea Puffs. Coffee bar with some breakfast and lunch entrees. The chocolate croissant was great, the regular croissant was not that great. The everything twist with cream cheese. It was fantastic as well as the blueberry muffin.
Atmosphere: 5
Food: 4
Service: 5
Overall really nice. Staff is great. Very friendly. Hotel very nice but could use a little upkeep to make it a 5 star review. The toilet was dirty and there was a good size chip in the tile of the shower bench. Broken light fixture in the hall. Asked upon check in if I wanted to decline housekeeping services in exchange for giving a meal to a family of 4. So if I want my room cleaned then some family is going hungry? Not going to do that.
Great location and property. It’s important to note that they are doing renovations to the hotel rooms. We were in rooms that were not yet renovated and it’s easy to see that updates are due. One point worth making is that we had breakfast at The Vue restaurant, which has a great view of the golf course. But a flock of birds would descend on tables once patrons left to eat and drink anything left on the table. It was both amusing and somewhat horrifying. You may be better off back a few rows from the edge.
The location and quality of my experience was excellent. The food during the business event was phenomenal. The highlight was the quality of the customer service from the fitness instructors (Celica was amazing!) to the food service professionals to the front desk. I will return for personal travel in the near future to maximize my experience in the future.
Love this hotel resort, great service, kid friendly and water slides a hit!!! Beds so comfy and the shuttle drivers full of great Hollywood stories of the stars that come to this hotel. We saw a few there
From David at arrival to Andes at reception to Sam and Juan at Bob’s steakhouse, staff was excellent. We got a nice villa with balcony overlooking the pool. There are plenty of private places and not too spread out. We also liked having the Marketplace. We’ll done!
Attended a conference at this property. While it is quite beautiful, it is clear that maintenance has been deferred or neglected. Hallway carpet was fraying, plaster was falling apart, paint was peeling, and window frames were rotting. The rooms themselves were clean and comfortable. Staff was polite and knowledgeable.
I have to say, the front desk mgt and staff understand customer service. I hit a snag while on property the front desk mgt staff jumped right on it. The rooms, service and property were all 5 star! We will be back! T.Hoston
Restaurantji Recommends
I had the most wonderful stay! I wish I had planned for a few extra nights. The grounds are beautiful the food selection at the restaurant is delicious and the staff (in every area) were so hospitable. Can't wait to stay again.
This was my first, but hopefully not my last stay at the resort. I was at the resort for business and stayed 4 nights. I arrived around 7pm on a Sunday. The valet and check-in experience was smooth. My room was very clean and the temperature was perfect. Finding a soaking tub in the huge bathroom was a great bonus. The only complaint I have is regarding a slight odor in the shower. I think it was coming up from the drain, not from the water. Room service was easy, prompt and the food was hot. The coffee at Marketplace was delicious and there was a good variety of non-alcoholic beverages. I want to give a shout out to the bell stand and the valet. Their hustle, friendliness and unwavering devotion to customer service, made my visit even more pleasant. I will definitely go back!
Jose at the Vue restaurant, the server who has been with the Vue for almost 50 years - impeccable service. John and Jaime who were coming around with hor devours during our event were also amazing! Cynthia was a wonderful host at the Vue when we came for breakfast and dinner during our stay. Marisol was a very sweet and knowledgeable host at Bar Traza who made sure we were taken care of every time! You guys were all terrific! Oh, not to mention Robert, our first impression. He took the time to show us around on the golf cart and help us with our items to the room.
So many issues!! Booked a 2 bedroom suite. At check they said a key shortage and only gave 1 key. Got to room that was not clean. One bedroom clean the other was not. When I got to the room it had 1 bed when I booked 2 rooms and living room. They asked if I tried other doors. I said no I don’t go around trying random doors. The front staff had no clue and assumed I would try the 2 doors next to me when they didn’t give me enough keys or explain I had the 2 rooms next to me too. Lots of confusion. They only wrote 1 room number on my envelope. Got charged for cancellation on Cabana even though It was 48 hrs in advance $340. I had to call , visit front desk 3 times to cancel. After I emailed about refund and they said they could not issue it on short notice. The service was below all other resorts I have visited.
We chose to stay at the Omni la costa for our wedding anniversary. It was our first trip without our kids so it meant a lot for us. I just want to first start with the positives. It’s a BEAUTIFUL resort. As California natives it felt as it we weren’t local as the outside of the resort and gardening is spectacular and well taken care of. Bobs steak house printed special anniversary menus for us to keep and have us a complimentary dessert. The adult pool was so relaxing and gorgeous. At first everything was great. However the second night I put their bath robe on and found a HUGE cockroach inside the robe crawling on my skin!!! I have a huge phobia of all insects and bugs, I cried and I was so upset. My husband called the front desk to ask for a room change because I refused to stay in a room with a cockroach and the associate who I do not want to disclose on a public review did not even apologize. She just said “oh ok well let me see if I can move you” and we were placed on a long hold. Our first room was in room 742, prime location, near the restaurants, spa and gym. She moved us to the 882 basically to the edge of resort, I felt like I didn’t even see any other guest there. I asked if there was still a garden view that I paid for and she said it’s a view of the golf course, making it sound great but the golf course was under construction and we were looking at DIRT. My biggest gripe is that it was SOOOOO far from everything. Literally at the edge of the resort. During the move, we were also asking if she could just send bell hop to grab our stuff and keep until we came back because my husband had reservations planned for our anniversary. The associate called us back saying bell hop can’t take out stuff without us there, so we waited for bell hop for 15 mins and they never came. We were already late for our reservation thanks to her. We called again and unfortunately didn’t get the nicer lady’s name and she easily told us bell hop will grab our stuff while we get going but need to hold it until we are ready to check into the new room. It was so simple but the first unapologetic lady made it so complicated. She was unapologetic, not sympathetic or empathetic, I mean a cockroach was crawling in my skin and no empathy was felt from me. Oh and then a giant fluffy spider was found in our new room. Picture attached. There’s no picture of the cockroach as it scurried away somewhere unknown which is why I refused to stay in the room. Later that night Donna called me to check how our move was. I told her that we were unhappy but didn’t want the hassle to move again as we would check out the next morning. She was so much more empathetic, she gave us credit to breakfast the next morning and a late breakfast which was nice. At checkout, I requested to speak with a manager. I spoke with Michelle and she was great. I wish I had spoken to her initially instead as she handled the situation so well. She empathized with my panic of a cockroach crawling on me saying “I hate bugs too, that shouldn’t happen here I’m so sorry” and she did compensate us 10% which was better than nothing for the hiccups and frustration for our anniversary. I also want to include that I was not given the complimentary tote bag that came with the carried away package. Michelle kindly gave it to me and apologized that it wasn’t given to me at check in. Overall the resort is gorgeous, but we were just disappointed in how our situation was first handled. For a resort this expensive and luxurious I expect that employees are properly trained in hospitality and situation management. The way it was handled definitely negatively impacted our anniversary stay.
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