Panera Bread

Watch out for employee Brian he works in making your food, never has the order right, always talking , and when you mention the order is wrong he has a bad temper and attitude and talks back to you, I’ve informed the manager but does not seem to care, they do whatever they want. Double check I’m your order and I would just call Panera corporate if mistakes continue

Atmosphere: 1

Food: 1

Service: 1

Horrible service this time, i guess new guy needs some guest service training

Atmosphere: 5

Food: 5

Service: 1

I used to love coming here, I eat here a couple of times a week and I come here every day for drinks, this morning I came here for a drink, went into the toilet to wash up, and a tall blond guy started to attack me and because I blew my nose in the sink🤦‍♂️ I have never had a more humiliating dialogue in a restaurant in my life, he started to accuse me that he cleans the sink every day, I explained to him that I always clean the sink after myself wherever I am and the dirt that he cleans is not because of me, my words infuriated him and he decided to say this in front of all the customers in front of the manager, and started poking at me with the fact that I am a delivery person, this is not normal, man, grow up.

Atmosphere: 1

Service: 1

So today, my son took me to this restaurant for the first time. We had just started eating when, out of nowhere, one of the employees got into an argument with a customer—loudly telling him not to blow his nose in the sink. I mean, honestly, it was so off-putting. Completely lost my appetite. And really, what kind of ridiculous rule is that? No using the sink? Absurd.

Service wasn’t great. Seems no one working wants to be there. Which made us not want to be there. We should have taken the clue.

Bread bowl has opening on the side, odd, so Soup wasn’t filled. It’s over $10, for a lot of bread and so little soup, not what I’m use to getting as this is my go to lunch. So I mentioned to the gentleman who plated it, and he said it’s normally two ladles. Ok, yes normal but this isn’t. I didn’t say that I just said I think it’s because its opening is on the side. He said ok I’ll give a little more soup. So I waited. And waited. He looked at me and says can I help you. Confused because this is the same guy. I mentioned, you said you were giving me a little more soup.
So I waited. And waited. He’s still there. Soup container towering in front of him and he again looks at me, now super rude, yes, can I help you?! I’m like what is actually happening right now. Myself and other customers waiting as so confused. Again I say, sir you’d said you were gonna give me a little more soup. And he moves on with other things but another man hears and says what seems to be the problem. I explain this gentleman said he was going to give me a little more soup and hasn’t so I’m still waiting. The man the says let me see, he then walks clear around the whole window exit area all the way to me, looks at the bowl with the side opening and says oh my yes, you do need more soup and tells the guy and finally as slow as possible it seems he gets more soup.
It was such an incredibly odd encounter. It wasn’t fun for me to even draw attention to the barely one ladel of soup in my sideways bowl, but all that followed was SO uncomfortable. Too so much time. Drew way too much attention.
First time at this location. It will be my last.

To add to the disappointment, the Soup didn’t taste fresh at all. It was watery on top like the liquid had separated from the cheese, it tasted reheated. Bread bowl wasn’t of the quality I usually get each visit at the Panera by our home.

There was another employee that was checking tables, all were clean, no ppl, so he was moving on, I’d asked for a To go bag and he brought a sandwich box which isn’t what I asked for but still we were able to use it. Was nice of him to bring it.

Kids told me afterwards that they didn’t want to be rude but the grilled cheese kids meals weren’t good, not at all like usual. So that made sense why they said they’d ate enough at the restaurant and said we didn’t need to get a bag to take it home.
I hadn’t shared with them my soup wasn’t good, but told them mine wasn’t fresh either. I appreciate their not wanting to be rude, and I didn’t want to deal with the kitchen people at all again. So we opted to just avoid this location.
seeing the low stars in Yelp, we should have checked Yelp first.

Atmosphere: 2

Food: 1

Service: 1

I've never been impressed with Panera bread, I've always thought their food was just ok. But my wife and daughter like that they had some gluten-free stuff, so I'd find something to eat. Well now they've lost my wife for ever. Last night she ordered the Rustic potato and cheese soup and it had no potatoes or cheese in it!! It was barely thicker than broth! I should have taken pictures cuz the online pix looked incredible, when talking with the manager he simply said "yeah, that's how it comes" oh btw this was after I got home and drove all the way back there when my wife showed me the broth, it was a joke, honestly, hardly thicker than chicken broth. Anyways. I told the manager that he should be pissed off at corporate that he has to sell this crap when it's nothing as advertised!!

Atmosphere: 3

Food: 1

Service: 3

Panera Bread: where the commercials promise a gourmet dip sandwich, and reality serves up something that looks like it moonlights at 7-11. My sandwich didn’t just fail to dip; it completely belly-flopped. The bread was sad, the meat was hiding, and the au jus looked like it needed a vacation. 10/10 for false advertising, 2/10 for actual food.

Food: 1

The new baked potato soup is outstanding! I highly recommend it. It taste homemade and the flavors blend beautifully.

Atmosphere: 5

Food: 5

Service: 5

Panera bread is Panera bread. What can I say food is good and so is the service. There is lots of room to sit and work on your laptop if you so desire.

Atmosphere: 4

Food: 4

Service: 4

I'm disappointed Panera, your prices increased and your breadbowls got smaller, but like that wasn't bad enough, my bowl wasn't even scooped out for a bowl worth of soup!

Food: 1

Don't apply here. Super unprofessional workers refusing to continue on the application process after being nothing but nice and ignoring a SINGLE kind email (not like I was bombarding them -- literally emailed them once as a follow up). They can't fulfill their promises and it is baffling. Panera is good but don't apply to this one.

I OREDERED TOMATO SOUP AND GRILLED CHEESE. That was OK. My husband ordered a bagel with butter. It was not on the plate. I went back to pick up both orders which were mixed up. I asked for butter and very curtly said over there. Very disappointed in his response

Atmosphere: 3

Food: 4

Service: 1

Poor bread quality, watery soup. What happened to this place?

We have ordered from this location so many times - through the Panera app and also from DoorDash and more orders than not, have been wrong. It’s a disappointment as it’s so expensive now! In addition, when I have called, the young lady I talked to sounds like she doesn’t care & seems confused & out of it. Not sure if we will order from here again

Food: 4

Service: 2

Great service from manager Travis. I thought I had accidentally thrown my small I.D. / card holder away since I couldn’t find it. (It was at home the whole time!!!!) It was after closing, and Travis was cleaning the storefront. I got his attention, and he went through the whole trash bag for me ,of course, in vain. This is something I wouldn’t want anyone to have to do for me. I greatly appreciate his help. - Thank you so much Travis ! Sincerely, Laura D

Atmosphere: 5

Food: 5

Service: 5