Rubio's Coastal Grill

Found PASTIC WRAPPING IN my FOOD, when confronted the store manager aboutit he asked if I took pictures and once I said no he took my bowl and threw it away. I said I need it for evidence and he said no you don't get any and walked away...too bad I got some anyways.
Luis confirmed it was from the rice packets right in front of me.
If you have any issues take pictures BEFORE YOU SHOW UP THEY HIDE EVERYTHING
Did not offer refund, replacement or any customer service
His name is Luis alvarez or something like that
I tried to contact distract manager but on one got back to me.
Over the years order from this place we had issues with hair, other food wrapping and now this and never did we complain. Now after getting belittled by the manager this is no longer acceptable.

Great place to go eat, many people just enjoying Carlsbad life in the sun.

Ordered Mango avocado salad today, but it came without any avocado.

Just get chipotle honestly

Got the 2 tacos for 10 bucks just to grab something quick while shopping, the corn tortilla was great. The fish was seasoned well just had too much slaw mixture for the size of the fish. Otherwise they were good. I would try again.

The tacos tasted like freezer burn :(

Love that I can get a NorCal style burrito in SoCal

Terrible customer service. Gave my pick-up order to someone else and told me it’s not their problem. Offered no apology or service recovery whatsoever. They need a new manager.

Parking: The blackened salmon burrito is wonderful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ancho Citrus Grilled Shrimp Burrito

Best fish tacos

Atmosphere: 5

Food: 5

Service: 5

My friends and I go there every Taco Tuesday for the fish, shrimp, and steak tacos. Half price for their specials. Can't beat it!

Atmosphere: 5

Food: 5

Service: 5

This place is filled with rude employees!
I went to grab my lunch on my lunch break and as I went to find seating I slipped and fell completely back onto the ground when I was able to get my self up I almost fell again. I went to the front and asked them to put a mopping sign in the front and their response was " we have on back there" and I said "no you need one right here in the front where I just fell!"

They didn't care and continued to keep mopping while the restaurant was full of guest eating and walking on the slippery floor try to walk carefully so they wouldn't fall like I did.

Horrible my back and tail bone still hurt from falling hard to the floor!

Not a single employee walked over to check on me when they saw me fall idk what else there is to say about the customer service.

Atmosphere: 1

Service: 1

Managers in particular at this location are rude and condescending. Sadly, it appears Rubio’s is committed to a constant decline in the customer experience across all their locations… Only a matter of time before this one closes too

Atmosphere: 3

Food: 3

Service: 1

Ordered online today and got no cheese in my burrito despite paying extra; a 2 taco plate with 1 on corn tortilla and 1 on flour tortilla despite requesting flour tortillas; “guac” that was really just smashed avocado and had no flavor. The cooking is so hit or miss here, wish the one on SMB hadn’t closed.

Atmosphere: 4

Food: 3

Service: 4

Rubios is delicious as always but 2 chicken tacos - without beans, rice, and chips was $17 (that included a 15% tip.
That seems outrageous for a ‘fast food’ restaurant even if it is - more healthy than burger and fries.

Atmosphere: 5

Food: 5

Service: 5