Wetzel's Pretzels

Just purchased a pizza pretzel and it had 2 hairs on it!🤮the lady also picked up pretzel bits w her hand w no glove. Will not be coming back

Service: 2

They were supposed to open at 11 and at 10:55 they said “10 more minutes” which is fine I get it, sometimes people run behind.. but she was also on her phone taking calls. then a guy came out (looked like a manager) very rude and said they aren’t gonna open until 11:30. Then I went upstairs to see if they were open and they completely ignored me. So disappointed because I love eating here and I’ve never been treated so rudely.

Sunday 4/28/24 I Purchased pretzel bites and 3 cheese dips to share w friends . They were old and stale . My friend spit his in a napkin . I asked for a refund . They told me they could not refund because they did not know how. She then replaced my pretzel bites with a regular pretzel and still no refund even though the pretzel is cheaper than the pretzel bites. I sat down to eat the pretzel, this one was undercooked. No longer feeling like eating my pretzels I would take them home and heat them up later. When I got home, I realized All three cheese dips expired since 03/2/ 2024. My stomach is gurgling from the few bites of cheese I already ate before realizing. They overcharge and then give you old stale pretzels and expired dip . Gross!!!!!

Got scammed, I ordered a large pretzel and it never came in the order. Complete mismanagement!

Convenient location in the mall.We swing by when we're shopping or catching a movie since our kids like their pretzel bites! The people working here are nice and polite, which makes it even better.

Atmosphere: 5

Food: 5

Service: 5

How hard is it to give me a pretzel with out butter? And not be rude I’m polite and respectful of all people in the service industry

Jalapeños are the best

Delicious

First time trying. I got the cinnamon churro and frozen horchata. It was okay. I am not a big fan.

Horrible customer service and even more Horrible prices.

Absolutely disgusting! This is not like any other Wetzels I have ever visited. The bites were huge puffed up pieces of bread (from being overcooked) and the “glaze” was a cup of sweetened cream cheese. I got my refund and will never be back.

Did not open when suppose to open and very rude employee. At 11:02 told me 5 more minutes.

Rip-off! They don't follow their own rule posted on the menu for all to see. The guy kept throwing away receipts, not offering them to anyone. Bought a pretzel & he grabbed my receipt & threw it away. I said I didn't get a receipt so wanted my money back, as it says on the menu. He printed another & handed it to my kid & argued that it didn't count since he gave me the receipt - after I had to ask for it (and he gave it to my child, not me). Said I could return the next day to talk to a manager. He then kept throwing away receipts, not offering them to anyone. If you cannot follow your own rule, then why have it? Not returning here ever.

Closed at 8:30 when it says closes at 9pm. Drove here for nothing

I absolutely love wetzel. Yes its a bit pricey but for a once in a while treat its great. Highly recommend the cheese wetzel dog.