Nicolas Cocina de Herencia

The waiter forgot to put in our order and left us waiting for our last 2 dishes for a while. She let us know that the order had not gone in around 15 minutes after we were done eating all our entrees, so we asked if we could cancel the order. She said she would check with the kitchen and let us know. After 10 minutes of radio silence she comes back with our dishes (that we no longer wanted) with no apology or explanation. We did not want to make a big deal out of this so we ended up packing some home but generally the whole service felt sloppy and subpar (eg., forgetting our requests, not putting our order in)

Plus the food is not very authentic and the carnitas tacos were very dry. And not to mention overpriced

Atmosphere: 4

Food: 3

Service: 2

Beautiful venue. Great menu with colorful dishes. Friendly service.

Atmosphere: 5

Food: 4

Service: 4

The shrimp bone marrow starter was the BEST thing I've ever put in my mouth. It was amazingggg. That was a year ago and I still think about it. The service was meh, but the place was beautiful, nice ambiance. Drinks were good. Need to come back soonn

We ate at a lot of places in Carmel but NCDH was our favorite. The atmosphere was perfect. The service was fantastic. The food was amazing, the drinks were superb. All and all a 5 star experience.

Atmosphere: 5

Food: 5

Service: 5

The food was very yummy 😋 the people who served are very nice, and the place is spacious and fancy 😀

Atmosphere: 5

Food: 5

Service: 5

Very rude customer service. Called an hour and a half before our reservation for TWO people to cancel because my boyfriend is sick and was told by the lady on the phone that it would be a 30 dollar cancellation fee (already ridiculous). Only to find out that when the fee went through on our card it was 60 dollars! So 30 PER PERSON. Absolutely ridiculous, especially when we were told it would only be 30. The lady was super passive aggressive and swore she told us it would be 30 per person even though we both heard her say it would just be 30. Do better!!!

Edit: This was NOT clearly communicated through the initial call, otherwise we wouldn’t have called back with confusion. The cancellation fee is not clearly outlined through OpenTable and in fact to see it you have to book. Regardless, your staff should’ve confirmed there will be a cancellation fee of 60 dollars before going through with the charge. In fact, she did not even say anything about the fee when we asked to cancel until we clarified if the charge will be 30 and she said yes 30, not 30 per person.

black Angus ribeye has a beautiful sauce that enhances not detracts and the axiote mole is the best way I've had halibut, had a lot. with margaritas after the beach. absolutely yes.
it's in a plaza in a corner.
the decor is maybe williams sonoma hacienda style. indoor fountain. pretty cool.
if you sit outside you can watch the kitchen plate.

Atmosphere: 4

Food: 5

Service: 5

The ambiance is beautiful but didn’t have good vegetation options! Wonderful service as well.

Atmosphere: 5

Food: 4

Service: 5

Probably the best Mexican food I’ve had in the US and I’m Mexican. 10/10 recommend. Incredible service, food and atmosphere.

Atmosphere: 5

Food: 5

Service: 5

We had the shrimp enchilada and cerveca for a light dinner. Both dishes had wonderful flavors, were served artfully and had fresh tasty shrimp. The hazelnut matcha was delicious, a dessert in a glass! We will come back!

Atmosphere: 5

Food: 5

Service: 5

Nicolas was very delicious! service was outstanding. Don't miss out chef is amazing with her talent. We stumbled on to this place and saw the 4.2 but we are so glad we stayed. 5stars in our opinion we had lobster tacos, birria taqutios, molcajete, potato chorizo balls churros and corn cake. This place is a gem.

We came here last night at the last minuet to celebrate my brother and sister-in-laws engagement after another popular restaurant in the area wasn’t able to accommodate us because we had an extra 2 guest from our initial reservation. The wait was a little long, for everything seating, ordering, and getting our food but it was so worth it! Especially considering they were able to accommodate a big party on a Saturday night with no reservations! In between starters and main course, a couple noticed us waiting and came over and introduced themselves as co owners. They invited us to their sister restaurant in Salinas and chatted in Spanish with our parents about where in México everyone was from which made it so much more inviting! The food was DELICIOUS, I had shrimp enchiladas. Literally such an elevated Méxican dinning experience! It really showcases Méxicos gastronomy!

Atmosphere: 5

Food: 5

Service: 5

I came back because of Gianna’s good service!!! 10/10 recommend!! Delicious food and service !!

Atmosphere: 5

Food: 5

Service: 5

The mole blanco vegetarian option as a starter was divine!
The tortillas were made-by-hand authentic and delicious, fajitas were excellent, great Mexican option in Carmel!

Atmosphere: 5

Food: 5

Service: 5

I cannot reply to my previous review so I will go ahead and leave another one here and reply to management.

I would like to address that I am on vacation and as I did have a wine tasting right across from the restaurant and there was alcohol in my system. However this did not inhibit my actions in this case, nor was notified or visibly drunk as I was given a glass of wine and didn’t even finish half of it. I never had the intention of ordering more alcohol and now according to your comment, it seems like I am being accused.

Secondly I ordered my food and I received an item that I did not order and did not receive an item that I did order so I was missing an item and received an item that I did not order. This is not a big deal and I mentioned this to the staff and I was met with an attitude about how I said the wrong thing. what kind of hospitality is it where the customer is wrong met with attitude when the wrong order is received?

I decided to take the rest of my food to go, and I decided to leave the establishment due to feeling disrespected and uncomfortable. when the food was brought out my girlfriend asked if everything was in there. looking inside and being told that everything was, we noticed we were still missing the same appetizer, We ordered 40 minutes prior. not only were we missing something we noticed that the cold uncooked food was packaged with all the warm food. And so we brought this to their attention as well and ask them to separate them.

The desserts are also missing and so at this point, we have to speak with the manager because at this point we were met with more attitude.

A man comes out and says he can be the manager if we would like, at this point I felt very uncomfortable and started recording Because I was unsure of who was even an authority here to even make this situation right.

My girlfriend was on the phone most of this time prior to the manager coming and was speaking Russian as that is her native language and we were then yelled at that we were being loud and disruptive because we were upset with the service we were receiving upon speaking with the “” manager/owner”.

Not only were we treated with respect I feel we are treated with racism because of the Russian language that was being spoken.

We then kicked out of the establishment and then he announced to everyone you don’t have to pay, but we had already paid for everything, continuing to make us feel uncomfortable in the space and hyping up everyone around as they were cheering. Nothing could be more racist than this To my Ukrainian girlfriend.

I then walked back because I still did not have my dessert and I recorded so nothing could be taken out of context the owner/manager came and shut the door and did not bring me the food that I had already paid for. Until I stood outside and waited for minutes and he sent one of his workers to come bring me the bag they realize they forgot once again.

Then, after leaving this review, I am met with lies with the response from you and management, continuing to have a stream lack of understanding customer service industry that you are supposedly a master in.

This is absurd, and I will continue to escalate the situation.

Atmosphere: 1

Food: 1

Service: 1