I had a bad experience ?.. this is the second time.. first time I was singled out while on my last 10 mins of break the manager told me i couldn't sit in there if I wasn't a customer. I informed her I was a regular customer, she said but you didnt purchase anything now. I was the only person in there I felt singled out. Then I go back later that day to buy something and rheres homeless people in there charging their phones and hadnt made a purchase. Well today I was starting my day out went to purchase a hot tea , I currently don't have any money in my account so I had to use cash. The cashier was really nice but I she said she had to ask manager who happened to be the same girl who kicked me out prior. Said she couldn't take my 50.00 dollar bill because I didn't spend enough. She wasn't empathetic at all she d9dnt even care . I honestly will have to stop going there because of this new manager. I don't know what she has against me. Everyone else has been very nice to me. I didn't catch her name but she has braces.
Atmosphere: 1
Service: 1
Ricky Lawler
inept gen x employees. Absolutely no concept of customer service. skip this mess and patronize a hard working business.
Atmosphere: 1
Food: 4
Service: 1
Canella20
I’ve lived here in ceres for more then 8 years, and when they finally opened this Walmart and I seen that there would be a Dunkin inside , I was so excited! I’ve been coming here for awhile, my go to items are the grilled cheese and the avocado toast , French crullers, maple bars, and when they offered the brownie batter donuts . For drinks I get iced caramel latte or the matcha iced latte or I’ll try any of there holidays drinks. Overall The staff here are very friendly , and they do take the time to make you feel at home. I love how they put in the effort to make sure each order is done correctly especially during rush hour. Everyone has different experience but this is my experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Dunkin
R D.
Every time I come here the staff seem to have an attitude problem and looks like half the menu is always out or cannot be made. Such a huge disappointment of a Dunkin' doughnut establishment
A F
Its inside a wal mart but I wanted some tea and went in. The cashier took my order, ran my card, and then informed me that they had no tea. She offered other things but I was not interested. I got a refund.
Atmosphere: 2
Food: 1
Service: 4
AJaye Luckey
Ok each time I order my coffee there is less and less in it this is unacceptable and this time I didn’t get a part of my order. Idk what they are getting paid but they don’t deserve it at this rate.
Brenda R.
Service was completely horrible. I felt so rushed and the two people in the counter were completely unhelpful and rude to me. I called and complained to customer service February 1st and was told I would be called back in 2 business days as they needed to Inform field operations team. This never happened I emailed again on 02/08/23 a week later and still nothing. I was emailed a whole month later by Summer Lopez Administrative Manager apologizing and saying she would mail Out a gift card. I never received anything I emailed her on 04/13/23 and she said she would mail out the gift card herself. We are now on June 3rd and still nothing. Not sure how things are ran there but it's completely unprofessional.
Dervish Osman
Here you will find uniquely atrocious customer service. The staff is rude to customers, and management clearly does nothing to remedy this. Sad!
fignewton1979
Came from atwater to try out but they where closed at 6:10 am. It's says that they open a 6am. Now I have to drive to modesto.
R H.
Service was good, but the store had issues with the app working correctly and I was charged when I used a free coffee coupon. No fault of the employees but not the best impression for a first time user.
Worst experience ever went to Dunkin' donuts for the very first time the lady that was helping me was extremely rude I instructed her that I have never ordered Dunkin donuts coffee before I wanted the nitro but I wanted it hot she reassured me that she could do that. . I paid for my coffee then they handed me a large and I asked them if this is an extra large oh no we can't make that into an extra large okay. So then they make the extra large it's not the cold brew made warm it is the Americano expresso whatever and so then I ask for extra cream so I could leave and get to work and as she's walking away from me she instructs me that next time you come and order you need to ask for the cream ahead of time so that we can give you the to-go packets. I informed her that I will never go back to another Dunkin' donuts again to order coffee they have no clue what they're doing and they think they're a Starbucks and they're not.
Cappi Jackson
I love out of town but work here came to get donuts before work for everyone… they do not open at 6… more like 8 the Walmart greeter said.
T K
I don't think team members know how to make the coffees here. I asked for a standard mocha drink, and they asked me \\\"would you like cream and sugar with that?\\\" I was confused as to why they would ask me this since it's a direct fixed item off your menu? Anyways, once the girl handed me my drink it tasted nothing like mocha. I basically paid 5 bucks for some iced coffee with half n half and sugar...This isn't the first time they made my drink terrible and their donuts are questionable too. I feel like they should train the employees better on handling your food and drinks because it seems like they really don't know how to make anything here. I would just go to another Dunkin Donuts and avoid this one here.
I had a bad experience ?.. this is the second time.. first time I was singled out while on my last 10 mins of break the manager told me i couldn't sit in there if I wasn't a customer. I informed her I was a regular customer, she said but you didnt purchase anything now. I was the only person in there I felt singled out. Then I go back later that day to buy something and rheres homeless people in there charging their phones and hadnt made a purchase. Well today I was starting my day out went to purchase a hot tea , I currently don't have any money in my account so I had to use cash. The cashier was really nice but I she said she had to ask manager who happened to be the same girl who kicked me out prior. Said she couldn't take my 50.00 dollar bill because I didn't spend enough. She wasn't empathetic at all she d9dnt even care . I honestly will have to stop going there because of this new manager. I don't know what she has against me. Everyone else has been very nice to me. I didn't catch her name but she has braces.
Atmosphere: 1
Service: 1
inept gen x employees. Absolutely no concept of customer service. skip this mess and patronize a hard working business.
Atmosphere: 1
Food: 4
Service: 1
I’ve lived here in ceres for more then 8 years, and when they finally opened this Walmart and I seen that there would be a Dunkin inside , I was so excited! I’ve been coming here for awhile, my go to items are the grilled cheese and the avocado toast , French crullers, maple bars, and when they offered the brownie batter donuts . For drinks I get iced caramel latte or the matcha iced latte or I’ll try any of there holidays drinks. Overall The staff here are very friendly , and they do take the time to make you feel at home. I love how they put in the effort to make sure each order is done correctly especially during rush hour. Everyone has different experience but this is my experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Dunkin
Every time I come here the staff seem to have an attitude problem and looks like half the menu is always out or cannot be made. Such a huge disappointment of a Dunkin' doughnut establishment
Its inside a wal mart but I wanted some tea and went in. The cashier took my order, ran my card, and then informed me that they had no tea. She offered other things but I was not interested. I got a refund.
Atmosphere: 2
Food: 1
Service: 4
Ok each time I order my coffee there is less and less in it this is unacceptable and this time I didn’t get a part of my order. Idk what they are getting paid but they don’t deserve it at this rate.
Service was completely horrible. I felt so rushed and the two people in the counter were completely unhelpful and rude to me. I called and complained to customer service February 1st and was told I would be called back in 2 business days as they needed to Inform field operations team. This never happened I emailed again on 02/08/23 a week later and still nothing. I was emailed a whole month later by Summer Lopez Administrative Manager apologizing and saying she would mail Out a gift card. I never received anything I emailed her on 04/13/23 and she said she would mail out the gift card herself. We are now on June 3rd and still nothing. Not sure how things are ran there but it's completely unprofessional.
Here you will find uniquely atrocious customer service. The staff is rude to customers, and management clearly does nothing to remedy this. Sad!
Came from atwater to try out but they where closed at 6:10 am. It's says that they open a 6am. Now I have to drive to modesto.
Service was good, but the store had issues with the app working correctly and I was charged when I used a free coffee coupon. No fault of the employees but not the best impression for a first time user.
Restaurantji Recommends
Worst experience ever went to Dunkin' donuts for the very first time the lady that was helping me was extremely rude I instructed her that I have never ordered Dunkin donuts coffee before I wanted the nitro but I wanted it hot she reassured me that she could do that. . I paid for my coffee then they handed me a large and I asked them if this is an extra large oh no we can't make that into an extra large okay. So then they make the extra large it's not the cold brew made warm it is the Americano expresso whatever and so then I ask for extra cream so I could leave and get to work and as she's walking away from me she instructs me that next time you come and order you need to ask for the cream ahead of time so that we can give you the to-go packets. I informed her that I will never go back to another Dunkin' donuts again to order coffee they have no clue what they're doing and they think they're a Starbucks and they're not.
I love out of town but work here came to get donuts before work for everyone… they do not open at 6… more like 8 the Walmart greeter said.
I don't think team members know how to make the coffees here. I asked for a standard mocha drink, and they asked me \\\"would you like cream and sugar with that?\\\" I was confused as to why they would ask me this since it's a direct fixed item off your menu? Anyways, once the girl handed me my drink it tasted nothing like mocha. I basically paid 5 bucks for some iced coffee with half n half and sugar...This isn't the first time they made my drink terrible and their donuts are questionable too. I feel like they should train the employees better on handling your food and drinks because it seems like they really don't know how to make anything here. I would just go to another Dunkin Donuts and avoid this one here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts