I am very sad to have to make this review because this is usually my favorite poke spot and I’ve been a customer here for years but this past week I was incredibly disgusted and turned off by the manager/owner. I placed a pick up order over the phone on Friday for me and my coworkers, when we got back to work after picking up I realized they completely messed up my bowl: wrong base, wrong sauces, missing toppings! I I immediately called to politely ask for a refund or to see if they could make me a new bowl, but the girl who answered said the only person who could help me was the manager but he was not in. She took my information and said he would be in the following morning and would give me a call. The next day came around and I never got a call, then Sunday passed and nothing. Finally Monday came and I called in to follow up, I spoke with two different workers who neither wanted to help me and kept giving me the same response that only their manager could help yet this manager was no where to be found. They said their manager usually only “stops by” unannounced so they never know when or for how long he will be there. They recommended me to keep calling until I got lucky that the manager would be there…WEIRD but ok. They took my information down AGAIN and said they’d forward to him. Today came and still nothing. I called in for a THIRD time and spoke to yet another employee who also gave me the same answer but thankfully this employee was very understanding and actually wanted to help me. It is unbelievable to me that a regular employee had to step in and take the “managerial role” to help me, the customer, because their own manager is “a flake” and “hates confrontation” (these were the employees words to me)….i was told the manager usually does not take refunds seriously and will “brush customers off” until it’s forgotten….im very disappointed and unimpressed with the manager, that is UNACCEPTABLE behavior as a business owner to treat your customers like that, whether if it’s just a $15 order or a $100 order, you treat your customers with same respect/importance and you address their concerns no matter how small it may seem to you!! Thank you to the employee who took the time to listen to my concern, gave me an apology for the mess up on my order, and provide me with a solution! You gave great customer service and deserve much better than this place, as for the manager/owner of aloha poke…..DO BETTER
Service: 1
Rommel Jimenez
Great poke place for the area. Picked up a medium 3 item with marinated salmon, marinated tuna, and crawfish. The food was really good and the step by step on the menu wall helped a lot. They don’t mix any of the fish together in a bowl with sauce like other places. Instead, it’s drizzled on top but it’s not a dealbreaker. Fast and friendly service. Plenty of room for the family and the ambiance was relaxed. Definitely recommend you give them a try.
Atmosphere: 5
Food: 5
Service: 5
Frank Biermann
Hands down the best poke joint in the area. Their portions are generous and I usually do just fine with the medium sized option, even though my eyes want the large. Theres loads of toppings and sauces, but the one that takes the cake is the Aloha Poke Spicy Mayo. There is no other poke spot that makes better spicy mayo sauce. Try it out
Atmosphere: 5
Food: 5
Service: 5
Kerry Woods
Well stocked and typical poke bar. Just not quality i wanted in the fish
Atmosphere: 3
Food: 3
Service: 5
Stephanie Evans
This was great. Solid poke, broad range of choices (I like that they have marinated fish options vs plain fish having to rely totally on the dressing. Got a medium and added avocado and it was $15 - pretty solid. Saw the notes on portion from others and coming from LA these portions are very generous!
Isabel Yager
I was there at 10 AM. I waited in the car till 11 AM till they open. I love the POKE. ♥️
Dhanushika Wijesinghe
One of the best poke places in town!
The salmon was incredibly fresh, tender, and perfectly seasoned, making every bite melt in your mouth delicious. An absolute treat for salmon lovers!
Big Fish Dive Club
This place serves fresh and tasty pokes. You can pick a combo of the base (e.g. rice with salad), 3 different proteins and a wide selections of toppings. Parking is easy and the price was reasonable.
Parking: Parking at this very pleasant plaza is plentiful.
Atmosphere: 4
Food: 5
Service: 5
S T
Love grabbing my poke from here! Friendly staff who aren’t afraid of giving big scoops (love that). This is my go to place for poke!
Wow, I've been coming to this place for years. Today I got 3 scoops. This was such a small amount. I actually counted 3 pieces of tuna. If I'm paying a higher fee I would like to at least get a normal portion. Even rice was so skimpy.
Atmosphere: 4
Food: 1
Service: 4
Helen Bee
Tried this place yesterday and the employee was very helpful in guiding me with the sauces. Brought it home and let the family all have a taste and we decided we will go back for more!
Atmosphere: 5
Food: 5
Service: 5
Ludivina Velarde
Out of all the poke places in chino this is the only one I go to. And yes, I’ve tried them all. And most of the times I’ve come I see the fresh fish delivery truck there so I definitely know their fish is fresh. Today I was served by Bre which I see her there quite often and she’s always polite and I enjoy her service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
David Y
I recently tried the poke at Aloha Poke and it was absolutely fantastic! The fish was incredibly fresh, the toppings were flavorful and diverse, and the presentation was top-notch. The staff were friendly and helpful, creating a welcoming atmosphere. I highly recommend trying their poke bowls for a delicious and satisfying meal! Don’t forget to try their sauces!! They are all good
I am very sad to have to make this review because this is usually my favorite poke spot and I’ve been a customer here for years but this past week I was incredibly disgusted and turned off by the manager/owner. I placed a pick up order over the phone on Friday for me and my coworkers, when we got back to work after picking up I realized they completely messed up my bowl: wrong base, wrong sauces, missing toppings! I I immediately called to politely ask for a refund or to see if they could make me a new bowl, but the girl who answered said the only person who could help me was the manager but he was not in. She took my information and said he would be in the following morning and would give me a call. The next day came around and I never got a call, then Sunday passed and nothing. Finally Monday came and I called in to follow up, I spoke with two different workers who neither wanted to help me and kept giving me the same response that only their manager could help yet this manager was no where to be found. They said their manager usually only “stops by” unannounced so they never know when or for how long he will be there. They recommended me to keep calling until I got lucky that the manager would be there…WEIRD but ok. They took my information down AGAIN and said they’d forward to him. Today came and still nothing. I called in for a THIRD time and spoke to yet another employee who also gave me the same answer but thankfully this employee was very understanding and actually wanted to help me. It is unbelievable to me that a regular employee had to step in and take the “managerial role” to help me, the customer, because their own manager is “a flake” and “hates confrontation” (these were the employees words to me)….i was told the manager usually does not take refunds seriously and will “brush customers off” until it’s forgotten….im very disappointed and unimpressed with the manager, that is UNACCEPTABLE behavior as a business owner to treat your customers like that, whether if it’s just a $15 order or a $100 order, you treat your customers with same respect/importance and you address their concerns no matter how small it may seem to you!! Thank you to the employee who took the time to listen to my concern, gave me an apology for the mess up on my order, and provide me with a solution! You gave great customer service and deserve much better than this place, as for the manager/owner of aloha poke…..DO BETTER
Service: 1
Great poke place for the area. Picked up a medium 3 item with marinated salmon, marinated tuna, and crawfish. The food was really good and the step by step on the menu wall helped a lot. They don’t mix any of the fish together in a bowl with sauce like other places. Instead, it’s drizzled on top but it’s not a dealbreaker. Fast and friendly service. Plenty of room for the family and the ambiance was relaxed. Definitely recommend you give them a try.
Atmosphere: 5
Food: 5
Service: 5
Hands down the best poke joint in the area. Their portions are generous and I usually do just fine with the medium sized option, even though my eyes want the large. Theres loads of toppings and sauces, but the one that takes the cake is the Aloha Poke Spicy Mayo. There is no other poke spot that makes better spicy mayo sauce. Try it out
Atmosphere: 5
Food: 5
Service: 5
Well stocked and typical poke bar. Just not quality i wanted in the fish
Atmosphere: 3
Food: 3
Service: 5
This was great. Solid poke, broad range of choices (I like that they have marinated fish options vs plain fish having to rely totally on the dressing. Got a medium and added avocado and it was $15 - pretty solid. Saw the notes on portion from others and coming from LA these portions are very generous!
I was there at 10 AM. I waited in the car till 11 AM till they open. I love the POKE. ♥️
One of the best poke places in town!
The salmon was incredibly fresh, tender, and perfectly seasoned, making every bite melt in your mouth delicious. An absolute treat for salmon lovers!
This place serves fresh and tasty pokes. You can pick a combo of the base (e.g. rice with salad), 3 different proteins and a wide selections of toppings. Parking is easy and the price was reasonable.
Parking: Parking at this very pleasant plaza is plentiful.
Atmosphere: 4
Food: 5
Service: 5
Love grabbing my poke from here! Friendly staff who aren’t afraid of giving big scoops (love that). This is my go to place for poke!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
Legit!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious fresh and nice portions
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Poke Bowl
Wow, I've been coming to this place for years. Today I got 3 scoops. This was such a small amount. I actually counted 3 pieces of tuna. If I'm paying a higher fee I would like to at least get a normal portion. Even rice was so skimpy.
Atmosphere: 4
Food: 1
Service: 4
Tried this place yesterday and the employee was very helpful in guiding me with the sauces. Brought it home and let the family all have a taste and we decided we will go back for more!
Atmosphere: 5
Food: 5
Service: 5
Out of all the poke places in chino this is the only one I go to. And yes, I’ve tried them all. And most of the times I’ve come I see the fresh fish delivery truck there so I definitely know their fish is fresh. Today I was served by Bre which I see her there quite often and she’s always polite and I enjoy her service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
I recently tried the poke at Aloha Poke and it was absolutely fantastic! The fish was incredibly fresh, the toppings were flavorful and diverse, and the presentation was top-notch. The staff were friendly and helpful, creating a welcoming atmosphere. I highly recommend trying their poke bowls for a delicious and satisfying meal! Don’t forget to try their sauces!! They are all good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
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