They messed up my order 😞.I placed an online order. It's very simple burrito bowl (chicken, white rice, fajita veggies and lettuce) that's it. The sticker on my bag is correct but the bowl I got looks like a freaking spaghetti. So disappointed especially I drove to the store to pick it up and I'm so hungry for lunch. Customer service gave me a coupon to get free burrito bowl on my next visit but upon claiming, it says it's already claimed 😕 I will still order chipotle but probably not in this location anymore.
Atmosphere: 3
Food: 1
Service: 1
Benjamin Lim
The rice was wet and still crunchy terrible rice. I dont know why you would serve that. If u messed up throw it away and make a new batch
Atmosphere: 3
Food: 1
Service: 4
Sam Chou
Be aware if you do mobile order, cuz the portion is just meh…. Already put in request for extra on several items and the bowl still came 1/3 empty….
Atmosphere: 4
Food: 2
Service: 4
Maan Savalia
Terabble place, I sent my little brother to order for himself and the blonde white lady serving him food gave him the weirdest look and my brother asked for all the toppings and everything and she didn’t put more then half of the stuff and I still had to pay the full price, when I complained about it, she looked at her co worker and gave him a evil side eye while laughing and they thought I was Stupid and wouldn’t know but I saw her do that and then when she gave the rest of the stuff she was giving her co worker another evil like eye and she barely put anything in the bowl. Really terrible place and people, they are so stingy and still charged me the full price like what, I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Sergio Galindo
Stepped in and staff welcomed me at around 8:45pm on 9/21/25 and it was good vibes all around, took my food to go, restaurant was clean and whoever made my chicken bowl and 3 tortillas killed it!
Atmosphere: 5
Food: 5
Service: 5
Dylan T
A young woman helped me out today and was extremely patient with me, I dont know jer name but she had reddish hair? She was very patient even though it was honestly a little busy, she helped me out with my complicated order quickly, and I really do appreciate her service
Atmosphere: 4
Food: 5
Service: 5
Nicholas Newman
Food was extremely over salted. Pretty sure it was the beans. Whoever owns this chain needs to get on top of their employees about cooking. This is not the first negative experience I've had here.
Atmosphere: 1
Food: 1
Service: 1
roy chan
It's one of the few fast food places where it's a decent healthy meal and the prices aren't too bad.
Atmosphere: 5
Food: 5
Service: 3
Tomas Ohyungah
I used to eat at Chipotle and I was satisfied. However, new location at Chino is newly open, and the food I oreded was Barbacore. It was super salty, and a portion of meat was so small. I am not sure if I want to come back here.
I am a fan of Chipotle Mexican Grill because I like the idea of building your own burritos, tacos, or bowels. This was my first time at this location and I was not too happy with their lack of ingredients. They ran out of corn and some of the meats. Once I got my order, I went to the condiment stations to get some napkins and forks. Three of the four napkin holders were empty. All the utensil containers were empty. So I went to the counter and asked for forks and let the cashier know that there is none at the station. The gentleman hands me couple of forks and keeps working behind the counter. I would have thought he would ask someone to refill the station, since he was busy. This kind of service bothers me and makes me think twice before returning again.
Atmosphere: 5
Food: 4
Service: 3
sirjan
I placed an order and only received one bowl instead of the two I paid for. I spent over $30, and the service was extremely disappointing. While one girl was actually working, the two guys near the register were just talking to each other and not paying attention. The girl literally did everything while they were just standing there like bums. Because of this, I had to drive back twice a round trip that took me 40 minutes just to get what I originally ordered. Please fix this and make it right cuz how yall forget to do one thing ur supposed to do which is just putting the order in the bag CORRECTLY. Plus they didn’t even make the order right 💀
Atmosphere: 1
Food: 1
Service: 1
Anthony Pompei
slowest chipotle ever
jdjd jmmddm
The worst chipotle, pinto beans were too thick, barbacoa beef was dry no juice,sour cream had other food particles in it..the counter was dirty with food spills.
We LOVE chipolte!!
Atmosphere: 5
Food: 5
Service: 5
They messed up my order 😞.I placed an online order. It's very simple burrito bowl (chicken, white rice, fajita veggies and lettuce) that's it. The sticker on my bag is correct but the bowl I got looks like a freaking spaghetti. So disappointed especially I drove to the store to pick it up and I'm so hungry for lunch. Customer service gave me a coupon to get free burrito bowl on my next visit but upon claiming, it says it's already claimed 😕 I will still order chipotle but probably not in this location anymore.
Atmosphere: 3
Food: 1
Service: 1
The rice was wet and still crunchy terrible rice. I dont know why you would serve that. If u messed up throw it away and make a new batch
Atmosphere: 3
Food: 1
Service: 4
Be aware if you do mobile order, cuz the portion is just meh….
Already put in request for extra on several items and the bowl still came 1/3 empty….
Atmosphere: 4
Food: 2
Service: 4
Terabble place, I sent my little brother to order for himself and the blonde white lady serving him food gave him the weirdest look and my brother asked for all the toppings and everything and she didn’t put more then half of the stuff and I still had to pay the full price, when I complained about it, she looked at her co worker and gave him a evil side eye while laughing and they thought I was Stupid and wouldn’t know but I saw her do that and then when she gave the rest of the stuff she was giving her co worker another evil like eye and she barely put anything in the bowl. Really terrible place and people, they are so stingy and still charged me the full price like what, I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Stepped in and staff welcomed me at around 8:45pm on 9/21/25 and it was good vibes all around, took my food to go, restaurant was clean and whoever made my chicken bowl and 3 tortillas killed it!
Atmosphere: 5
Food: 5
Service: 5
A young woman helped me out today and was extremely patient with me, I dont know jer name but she had reddish hair? She was very patient even though it was honestly a little busy, she helped me out with my complicated order quickly, and I really do appreciate her service
Atmosphere: 4
Food: 5
Service: 5
Food was extremely over salted. Pretty sure it was the beans. Whoever owns this chain needs to get on top of their employees about cooking. This is not the first negative experience I've had here.
Atmosphere: 1
Food: 1
Service: 1
It's one of the few fast food places where it's a decent healthy meal and the prices aren't too bad.
Atmosphere: 5
Food: 5
Service: 3
I used to eat at Chipotle and I was satisfied. However, new location at Chino is newly open, and the food I oreded was Barbacore. It was super salty, and a portion of meat was so small. I am not sure if I want to come back here.
Atmosphere: 5
Food: 1
Service: 3
Restaurantji Recommends
Great food and great service!!
I am a fan of Chipotle Mexican Grill because I like the idea of building your own burritos, tacos, or bowels. This was my first time at this location and I was not too happy with their lack of ingredients. They ran out of corn and some of the meats. Once I got my order, I went to the condiment stations to get some napkins and forks. Three of the four napkin holders were empty. All the utensil containers were empty. So I went to the counter and asked for forks and let the cashier know that there is none at the station. The gentleman hands me couple of forks and keeps working behind the counter. I would have thought he would ask someone to refill the station, since he was busy. This kind of service bothers me and makes me think twice before returning again.
Atmosphere: 5
Food: 4
Service: 3
I placed an order and only received one bowl instead of the two I paid for. I spent over $30, and the service was extremely disappointing. While one girl was actually working, the two guys near the register were just talking to each other and not paying attention. The girl literally did everything while they were just standing there like bums. Because of this, I had to drive back twice a round trip that took me 40 minutes just to get what I originally ordered. Please fix this and make it right cuz how yall forget to do one thing ur supposed to do which is just putting the order in the bag CORRECTLY. Plus they didn’t even make the order right 💀
Atmosphere: 1
Food: 1
Service: 1
slowest chipotle ever
The worst chipotle, pinto beans were too thick, barbacoa beef was dry no juice,sour cream had other food particles in it..the counter was dirty with food spills.
Food: 1
Service: 1
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