I don't know what's with this location that they seem to always mess up my order. Whether it be wrong. Or missing items. I got chips they were stale. And they didn't include the salsa that they asked me about four times.
Atmosphere: 2
Food: 3
Service: 1
Janet Bingham
Gramma was released from hospital and she wanted pollo Loco. I bought the family pack + 1/2 more chicken and I ask for chicken breast. I didn’t got what I pay for. They give us chicken thighs and chicken legs. $48 I was pretty upset chicken tasted old. Never going back.
Atmosphere: 2
Food: 1
Service: 2
Nelann Gorman
Worst ever. I ordered a 2 piece white Did not get my flour tortillas, no salad dressing, chicken was so dry & this was today 11/11 @ 1:15 pm, salad was brown! Discussing!!!! I tried calling to complain but they didnt answer!! This is not the first time , don’t waists your time @ money going there!!!!!
Atmosphere: 1
Food: 1
Service: 1
Claude Storay IV
I never had a problem with any orders. Caesar and Rosy have exceptional customer service! They also keep the place clean.
Atmosphere: 5
Food: 5
Service: 5
Mary H
Honestly a little upset with the service. I ordered the tostada bowl, and the self checkout wasn't working, so they rung me up on the register. I asked if I would be charged for the other order, and the employee helping me said no. I check my bank account, and it turns out I was charged twice. When I asked for refund it took a while for them to figure out what to do, no apology for charging me twice. Now I have to wait for a refund. Probably won't go to this specific location again. The food was good though.
Atmosphere: 5
Food: 5
Service: 1
Nic Szeto
I ordered 3 pieces, but they forget give me 4 things,. No sauce, no side, no.. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
octavio cordon
Customers ahead of me walked out because no one would help them with their order. I had to tell them I wanted no onion on my order.
Atmosphere: 3
Food: 4
Service: 2
Joe Toyoda
It's good with coupons
Tommy Towne
Horrible sewage smell in their dining room had me not dine in. The dining room was completely empty. The lettuce in my salad was yellow and old and the chicken had rock hard dry pieces and tasted like day old leftovers. Hands down the worst El Pollo Loco I've ever visited.
I ordered a large salad and only received lettuce and chips there was no cilantro or cotija cheese at all so disappointing when I got to my destination to far to go right back
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chips
Tyrantfan M
So it's good food, but my first time inside. (We usually just use the drive thru) There was no one working the counter. I had to order my family's meal on a computer. They don't have people taking the order.
The prices are going up and you are cutting jobs, that's pretty mean. Cutting jobs to fire humans and replacing them with computers and still raising the price is just greed in full force I feel.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: 2pc Chicken - Breast & Wing Meal, Salsa Roja Fiery, Mashed Potatoes with Gravy, Macaroni & Cheese
Jordan M
So it's good food, but my first time inside. (We usually just use the drive thru) There was no one working the counter. I had to order my family's meal on a computer. They don't have people taking the order.
The prices are going up and you are cutting jobs, that's pretty mean. Cutting jobs to fire humans and replacing them with computers and still raising the price is just greed in full force I feel.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: 2pc Chicken - Breast & Wing Meal, Salsa Roja Fiery, Mashed Potatoes with Gravy, Macaroni & Cheese
Junior Medina
I come here a lot never consistent very bad service
I don't know what's with this location that they seem to always mess up my order. Whether it be wrong. Or missing items. I got chips they were stale. And they didn't include the salsa that they asked me about four times.
Atmosphere: 2
Food: 3
Service: 1
Gramma was released from hospital and she wanted pollo Loco. I bought the family pack + 1/2 more chicken and I ask for chicken breast. I didn’t got what I pay for. They give us chicken thighs and chicken legs. $48 I was pretty upset chicken tasted old. Never going back.
Atmosphere: 2
Food: 1
Service: 2
Worst ever. I ordered a 2 piece white
Did not get my flour tortillas, no salad dressing, chicken was so dry & this was today 11/11 @ 1:15 pm, salad was brown! Discussing!!!! I tried calling to complain but they didnt answer!!
This is not the first time , don’t waists your time @ money going there!!!!!
Atmosphere: 1
Food: 1
Service: 1
I never had a problem with any orders. Caesar and Rosy have exceptional customer service! They also keep the place clean.
Atmosphere: 5
Food: 5
Service: 5
Honestly a little upset with the service. I ordered the tostada bowl, and the self checkout wasn't working, so they rung me up on the register. I asked if I would be charged for the other order, and the employee helping me said no. I check my bank account, and it turns out I was charged twice. When I asked for refund it took a while for them to figure out what to do, no apology for charging me twice. Now I have to wait for a refund. Probably won't go to this specific location again. The food was good though.
Atmosphere: 5
Food: 5
Service: 1
I ordered 3 pieces, but they forget give me 4 things,. No sauce, no side, no.. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Customers ahead of me walked out because no one would help them with their order. I had to tell them I wanted no onion on my order.
Atmosphere: 3
Food: 4
Service: 2
It's good with coupons
Horrible sewage smell in their dining room had me not dine in. The dining room was completely empty. The lettuce in my salad was yellow and old and the chicken had rock hard dry pieces and tasted like day old leftovers. Hands down the worst El Pollo Loco I've ever visited.
Atmosphere: 1
Food: 1
Service: 4
Clean & fast
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chipotle guacamole chicken burritos are Mmmm.
I ordered a large salad and only received lettuce and chips there was no cilantro or cotija cheese at all so disappointing when I got to my destination to far to go right back
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chips
So it's good food, but my first time inside. (We usually just use the drive thru)
There was no one working the counter. I had to order my family's meal on a computer. They don't have people taking the order.
The prices are going up and you are cutting jobs, that's pretty mean. Cutting jobs to fire humans and replacing them with computers and still raising the price is just greed in full force I feel.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: 2pc Chicken - Breast & Wing Meal, Salsa Roja Fiery, Mashed Potatoes with Gravy, Macaroni & Cheese
So it's good food, but my first time inside. (We usually just use the drive thru)
There was no one working the counter. I had to order my family's meal on a computer. They don't have people taking the order.
The prices are going up and you are cutting jobs, that's pretty mean. Cutting jobs to fire humans and replacing them with computers and still raising the price is just greed in full force I feel.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: 2pc Chicken - Breast & Wing Meal, Salsa Roja Fiery, Mashed Potatoes with Gravy, Macaroni & Cheese
I come here a lot never consistent very bad service
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