I am a frequent customer at Panda Express location #3772, but today’s visit was extremely disappointing.
I ordered a half-size party tray of plain chow mein and asked the manager if I should wait to order the rest of my family’s food. She said it would be ready in four minutes, so I ordered three plates and checked out. After about five minutes, I saw my tray placed behind the cashier, then watched the manager take it back to the woks without saying anything. I stood at the counter waiting for an update and was ignored.
When I finally asked what happened, the manager said they were still working on it, even though the food was already made. She then gave me attitude and asked if I wanted the “over-sauced” tray instead of simply explaining they were remaking it.
The replacement tray came out burnt and dry. When I pointed it out, the manager dismissed it and offered a refund. I then noticed a Panda Rewards account on my receipt that was not mine. I never used the app or provided a number, and she couldn’t explain how it was applied.
To make matters worse, they couldn’t process a proper credit card refund and gave me cash back, but not the correct amount including tax. I ended up leaving frustrated. This was poor communication, poor food quality, and poor customer service at a location I usually frequent.
Atmosphere: 1
Food: 1
Service: 1
Jose Velez
This review is specifically aimed at the consistently unprofessional and hostile environment fostered by the manager, Fernando, and the chronic failure of the team to execute even the simplest orders correctly. I have visited this Panda location numerous times, and the only constant is that our orders are wrong. Whether it's missing entire entrees, swapping sides, or giving us cold food, the kitchen staff seems utterly incapable of following instructions. What makes this especially frustrating is that I've started calling ahead, specifically mentioning the past issues and asking them to double-check the order—a request that is clearly ignored every single time. This shows a complete lack of care or accountability. However, the most alarming issue is the behavior of the manager, Fernando. On my last two visits, when attempting to resolve a messed-up order, Fernando’s demeanor was aggressively confrontational. Instead of apologizing or offering a constructive solution, he became defensive, raising his voice and making the entire interaction stressful and unpleasant. A manager should be the calming influence and problem-solver, but Fernando acts as an aggressor, making customers feel invalidated and unwelcome. Until both the quality control in the kitchen improves dramatically and Fernando receives necessary training on basic customer service and professional conduct, I strongly advise others to avoid this location entirely. This is not the Panda Express experience anyone should tolerate.
Atmosphere: 1
Food: 2
Service: 1
Alvin Reyez
Small portions. Service is mid. Food is good. Price ? Unjustified. The Fresh Wok down the street has more options, better Service, larger portions, reasonable pricing.
Atmosphere: 3
Food: 3
Service: 2
Grace Yuan
Not authentic of Chinese food, so? American Chinese food is even better!!
Atmosphere: 5
Food: 5
Service: 4
matthew stingley
Had my wife pick up a family meal Plus a medium kung pao chicken $55... I asked her to get me some sweet and sour sauce and some hot mustard and I got three packets of each... I'm wondering how much I have to spend to get the right amount of sauce for my food. Lesson learned, drive down the street to the local Chinese place instead of this
Food: 2
Service: 1
Don Frost
No taste in this food and would not go back
Atmosphere: 2
Food: 2
Service: 2
Jocelyn R
The cashier here is always so welcoming and genuinely helpful. I really appreciate how they take the time to give recommendations! Their refreshers are so good! it makes the experience feel personal and friendly.
Unfortunately, what I’ve noticed is that some customers don’t treat the employees with the same respect. Too often, people come in with a “king baby” attitude, creating unnecessary power struggles and being overly harsh to staff who are just doing their jobs. It’s unfair and makes the environment harder for everyone.
My suggestion: if you’re coming here, try to be prepared with your order and treat the staff with kindness!!! You are grown!!! They go above and beyond, and a little respect from us as customers makes the whole process smoother and more pleasant for everyone.
Atmosphere: 4
Food: 5
Service: 5
Eddie Ayass
Service was great! Always a go-to take out spot, however I wish the portion sizes were a bit bigger like they used to be!
Atmosphere: 5
Food: 3
Service: 5
Rahsaan Gilliam
Meztli made it an amazing experience for me since I’m vegan and have strict dietary restrictions. Thank you again girly pop
Atmosphere: 5
Food: 5
Service: 5
Roddy H
The food portion I had was good. The employee was nice. It's a good place.
Great customer service very friendly staff but portions seemed smaller than before.
Atmosphere: 5
Food: 3
Service: 5
Emily Padilla
This place is amazing!
Atmosphere: 5
Food: 5
Service: 5
Sun Ang
Portions of orange chicken, same with beef broccoli very little scoop of everything and pay more less food each time i go here, never good with customer service never deserved 5 stars, i would suggest chino grand they treat their customers nicely and they give more food.
Atmosphere: 1
Food: 1
Service: 1
Ryan A.
Portions here have become very small, they also don’t care if your entree is mostly filler instead of protein. Be prepared to pay more for less food.
Atmosphere: 1
Food: 1
Service: 1
Roy PD
Ms Yazimi is very good Very good Very good 👍 👍 👍 👍 👍
I am a frequent customer at Panda Express location #3772, but today’s visit was extremely disappointing.
I ordered a half-size party tray of plain chow mein and asked the manager if I should wait to order the rest of my family’s food. She said it would be ready in four minutes, so I ordered three plates and checked out. After about five minutes, I saw my tray placed behind the cashier, then watched the manager take it back to the woks without saying anything. I stood at the counter waiting for an update and was ignored.
When I finally asked what happened, the manager said they were still working on it, even though the food was already made. She then gave me attitude and asked if I wanted the “over-sauced” tray instead of simply explaining they were remaking it.
The replacement tray came out burnt and dry. When I pointed it out, the manager dismissed it and offered a refund. I then noticed a Panda Rewards account on my receipt that was not mine. I never used the app or provided a number, and she couldn’t explain how it was applied.
To make matters worse, they couldn’t process a proper credit card refund and gave me cash back, but not the correct amount including tax. I ended up leaving frustrated. This was poor communication, poor food quality, and poor customer service at a location I usually frequent.
Atmosphere: 1
Food: 1
Service: 1
This review is specifically aimed at the consistently unprofessional and hostile environment fostered by the manager, Fernando, and the chronic failure of the team to execute even the simplest orders correctly.
I have visited this Panda location numerous times, and the only constant is that our orders are wrong. Whether it's missing entire entrees, swapping sides, or giving us cold food, the kitchen staff seems utterly incapable of following instructions. What makes this especially frustrating is that I've started calling ahead, specifically mentioning the past issues and asking them to double-check the order—a request that is clearly ignored every single time. This shows a complete lack of care or accountability.
However, the most alarming issue is the behavior of the manager, Fernando. On my last two visits, when attempting to resolve a messed-up order, Fernando’s demeanor was aggressively confrontational. Instead of apologizing or offering a constructive solution, he became defensive, raising his voice and making the entire interaction stressful and unpleasant. A manager should be the calming influence and problem-solver, but Fernando acts as an aggressor, making customers feel invalidated and unwelcome.
Until both the quality control in the kitchen improves dramatically and Fernando receives necessary training on basic customer service and professional conduct, I strongly advise others to avoid this location entirely. This is not the Panda Express experience anyone should tolerate.
Atmosphere: 1
Food: 2
Service: 1
Small portions. Service is mid. Food is good. Price ? Unjustified. The Fresh Wok down the street has more options, better Service, larger portions, reasonable pricing.
Atmosphere: 3
Food: 3
Service: 2
Not authentic of Chinese food, so? American Chinese food is even better!!
Atmosphere: 5
Food: 5
Service: 4
Had my wife pick up a family meal Plus a medium kung pao chicken $55... I asked her to get me some sweet and sour sauce and some hot mustard and I got three packets of each... I'm wondering how much I have to spend to get the right amount of sauce for my food. Lesson learned, drive down the street to the local Chinese place instead of this
Food: 2
Service: 1
No taste in this food and would not go back
Atmosphere: 2
Food: 2
Service: 2
The cashier here is always so welcoming and genuinely helpful. I really appreciate how they take the time to give recommendations! Their refreshers are so good! it makes the experience feel personal and friendly.
Unfortunately, what I’ve noticed is that some customers don’t treat the employees with the same respect. Too often, people come in with a “king baby” attitude, creating unnecessary power struggles and being overly harsh to staff who are just doing their jobs. It’s unfair and makes the environment harder for everyone.
My suggestion: if you’re coming here, try to be prepared with your order and treat the staff with kindness!!! You are grown!!! They go above and beyond, and a little respect from us as customers makes the whole process smoother and more pleasant for everyone.
Atmosphere: 4
Food: 5
Service: 5
Service was great! Always a go-to take out spot, however I wish the portion sizes were a bit bigger like they used to be!
Atmosphere: 5
Food: 3
Service: 5
Meztli made it an amazing experience for me since I’m vegan and have strict dietary restrictions. Thank you again girly pop
Atmosphere: 5
Food: 5
Service: 5
The food portion I had was good. The employee was nice. It's a good place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service very friendly staff but portions seemed smaller than before.
Atmosphere: 5
Food: 3
Service: 5
This place is amazing!
Atmosphere: 5
Food: 5
Service: 5
Portions of orange chicken, same with beef broccoli very little scoop of everything and pay more less food each time i go here, never good with customer service never deserved 5 stars, i would suggest chino grand they treat their customers nicely and they give more food.
Atmosphere: 1
Food: 1
Service: 1
Portions here have become very small, they also don’t care if your entree is mostly filler instead of protein. Be prepared to pay more for less food.
Atmosphere: 1
Food: 1
Service: 1
Ms Yazimi is very good Very good Very good 👍 👍 👍 👍 👍
Atmosphere: 5
Food: 5
Service: 5
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