Shakey's Pizza Parlor
5536 Philadelphia St, Chino
(909) 548-0200
Recent Reviews
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Good place good food, Romeo attended us, cool guy
Atmosphere: 5
Food: 5
Service: 5
Food was good but not great for the price. They have gotten so expensive it is no longer a place I would frequent. The only thing they have that is worth the trip for me are the mojos. But the prices are so high for what you get, they are no longer worth it.
Atmosphere: 3
Food: 4
Service: 4
Was pleasantly surprised at the level of service we received, when we sat down to wait for our food, the cashier Alex came over and she offered to bring us ranch or any other condiments we needed.
She kept checking on us throughout our time there. When our pizza arrived, there was a topping missing, the cook came over and apologized and made a fresh pizza right away.
Then later during our meal, the manager came over to check on us a couple of times also. They seemed to have a sense of urgency when it came to customer service, it was unexpected but very refreshing to see.
Great food the mojos are the best service was amazing they really care!!!!
Atmosphere: 4
Food: 5
Service: 5
I enjoyed my time here great customer service Marisa assisted me today and I got my food in a timely manner food was cooked well and the environment was friendly for my children š
Wish they opened one in las vegas
Atmosphere: 5
Food: 5
Service: 5
Totally Awesome šš¾š
Atmosphere: 5
Food: 5
Service: 5
I hadnāt been there in a while, but this visit reminded me exactly why itās such a standout spot for a casual meal. I was genuinely impressed by the level of customer service. From the moment I walked in, the staff was warm, friendly, and genuinely welcoming. I never felt rushed, and their attentiveness struck the perfect balanceāpresent without ever being intrusive.
My server, Marissa, was fantastic. She not only suggested great new menu items when I asked but also offered a drink refill before I even realized I needed one. Itās those thoughtful little touches that truly elevate the experience.
Atmosphere: 5
Food: 5
Service: 5
Sierra at order desk so helpful.
Atmosphere: 5
Food: 5
Service: 5
Iām visiting from Las Vegas, and I have to say, Shakeyās Pizza Parlor blew me away! We donāt have Shakeyās back home, but after this experience, Iāll be stopping by every time Iām in California.
A huge shoutout to Marisa, the manager, who made the visit unforgettable. She was incredibly welcoming, attentive, and genuinely passionate about making sure guests had a great time. Itās rare to find customer service that feels this sincere. Marisa went above and beyond and truly elevated the entire experience.
The food was also amazing! I tried several items for the first time, and everything was fresh, flavorful, and way better than I expected. You can tell they take pride in what they serve.
If youāre anywhere near this Shakeyās, do yourself a favor and stop in. Between the great food and Marisaās exceptional service, this place has officially become one of my must visit spots whenever Iām in California. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Pepperoni Pizza, Fried Chicken, Wings, Famous Mojo Potatoes, Pepperoni Cheese Pizza, Pizza and Wings, Pizza Pepperoni, Mojos Y Pollo Frito, Mojo Potatos
Restaurantji Recommends
I used to enjoy coming here, but the service has gone completely downhill. The staff was rude and inattentive, but the real issue was the manager. When we tried to resolve an issue, the manager was dismissive and unprofessional. Good customer service starts at the top, and it is clearly missing here. We won't be back.
Atmosphere: 1
Food: 1
Service: 1
Staff was very friendly! From the phone call I made, to walking in, to getting my order to go, everyone was polite and smiling. Very refreshing to see. Kudos to them!
Recommended dishes: Pepperoni Pizza
Kyle was amazing! He went above and beyond to make our visit extra special. His customer service was exceptional and he made sure everything was perfect from start to finish. You can tell he really cares about the customers. Thank you Kyle for making our experience extra extra great!
Atmosphere: 5
Food: 5
Service: 5
I love to come here for the buffet! Always hot and fresh! Marissa was awesome today and very attentive. Will definitely visit soon
Atmosphere: 5
Food: 5
Service: 5
Display pizza taste like cardboard chicken was decent amber bock from the kegorater was stale enough said college football was great made up for this poor excuse of a shakeys
Food: 1
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