literally 30 mins for a sub with only 2 customers in front super slow service
Simon Hsieh
15870 Soquel Canyon Pkwy Chino Hills CA Time:2-9-2025 10:30 The clerk was indifferent and impatient at all time
Atmosphere: 1
Food: 5
Service: 1
Sean Snider
Sorry to leave this review but it is so true. If you own this location please give it a little more love in terms of customer service 🙏
Atmosphere: 2
Food: 4
Service: 1
Joey Masciel
I swear every time I order from this location they make my sandwich wrong and I have to drive all the way back there just to change it to be told I have 2 other people in front of me like I ordered first u got it wrong this should be first wish they got it right the first time maybe they need to higher younger capable people like chick fil a who don’t get overwhelmed easily, anyway just my experience.
Atmosphere: 1
Food: 3
Dhaiwat Kothari
This was a really bad experience. I usually don’t leave reviews, but the hispanic woman in charge on Black Friday had the worst customer service. We felt attacked. She didn’t care to improvise our order the way we wanted. She did not change gloves. She had long nails. It was a disaster. I live in the community and won’t go back there as long as she is working.
Atmosphere: 1
Food: 3
Service: 1
Alec Fang
Visited 2024/11/24 around 13:00. Very bad service. The lady over baked the bread and forgot to add cheese. Bad attitude all time.
Atmosphere: 1
Food: 1
Service: 1
benjie cho
The girl that worked at 3pm on 11/20/24, is doing a terrible job. 1. She messed up our online order of 1 Tuna and 1 meatball, and gave us 2 meatballs with stuff we didn’t order on the meatball. We didn’t want the tomatoes or pepperoni and other things. We found out and came back to get our Tuna. 2. On 11/20 we put in an online order for a tuna, 45mins prior, and she said she didn’t receive the order. She gave my wife an attitude and wouldn’t help her until she finished 3 other sandwich orders. Then she saw the order and got us the sandwich.
Everyone else is great. This girl doesn’t care about the customers.
Atmosphere: 1
Food: 1
Service: 1
Ally
I don't think other stores are the same, but the soquel canyon location is dirty inside and the bathroom is very dirty with a bad smell, it feels like they never clean it. Also, the meat sandwiches smelled. The two young Hispanic female employees were so rude that it made my perception of Subway very disappointing. I placed two online orders and one came out on time but the other one didn't come out for over 30 minutes. Even though I was sitting in the store waiting. If I was the store owner, I would fire all the employees.
Atmosphere: 1
Food: 1
Service: 1
FNU Varun Kumar
The lady working here is so rude, aggressive and miss behaving and she is being annoyed for no reason she was so busy in preparing to go orders that she forgot to give any value to the dine in customers.
Food: 1
Service: 1
natalie lopez
I had a great experience at the Subway in Chino Hills! The staff was incredibly friendly and welcoming, making sure my order was just right. The service was fast, and the team worked with a smile. What really stood out was the bread—it was so soft and fresh! It really made the sandwich extra delicious. I’ll definitely be coming back to this location. Highly recommend!
Renae provided excellent service at Subway! She was super friendly, quick, and made my sandwich just the way I like it. Great experience—will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Eric Palahniuk
This store is dirty and the employees are rude. They don’t have any of the footlong sides available, I wanted one of each of the footlong sides but they said they don’t have any pretzels or churros or chipotle. Worst subway ever. They guys with long black hair never wants to work and is so rude every single time.
Atmosphere: 1
Food: 1
Service: 1
Jeff Lim
I placed order online with a 2:10pm pick-up. Arrived at the restaurant 2:12pm & the order wasn't even started until we asked for the order. Finally got the sandwich at 2:20pm. Restaurant # was taped over the receipt on the bag as such not showing on the receipt. The address of the Subway restaurant branch is in Soquel Canyon, Chino Hills California. NOTE: While the receipt printed indicated a 2:05PM time stamp it was completed at a later time 15 minutes LATE (Did restaurant try to hide the delayed completion time?) : SEP 08, 2024 • 2:05PM • $7.53
Picked up from 15870 Soquel Canyon Parkway, Chino Hills, CA
literally 30 mins for a sub with only 2 customers in front super slow service
15870 Soquel Canyon Pkwy Chino Hills CA
Time:2-9-2025 10:30
The clerk was indifferent and impatient at all time
Atmosphere: 1
Food: 5
Service: 1
Sorry to leave this review but it is so true. If you own this location please give it a little more love in terms of customer service 🙏
Atmosphere: 2
Food: 4
Service: 1
I swear every time I order from this location they make my sandwich wrong and I have to drive all the way back there just to change it to be told I have 2 other people in front of me like I ordered first u got it wrong this should be first wish they got it right the first time maybe they need to higher younger capable people like chick fil a who don’t get overwhelmed easily, anyway just my experience.
Atmosphere: 1
Food: 3
This was a really bad experience. I usually don’t leave reviews, but the hispanic woman in charge on Black Friday had the worst customer service. We felt attacked. She didn’t care to improvise our order the way we wanted. She did not change gloves. She had long nails. It was a disaster. I live in the community and won’t go back there as long as she is working.
Atmosphere: 1
Food: 3
Service: 1
Visited 2024/11/24 around 13:00. Very bad service. The lady over baked the bread and forgot to add cheese. Bad attitude all time.
Atmosphere: 1
Food: 1
Service: 1
The girl that worked at 3pm on 11/20/24, is doing a terrible job.
1. She messed up our online order of 1 Tuna and 1 meatball, and gave us 2 meatballs with stuff we didn’t order on the meatball. We didn’t want the tomatoes or pepperoni and other things. We found out and came back to get our Tuna.
2. On 11/20 we put in an online order for a tuna, 45mins prior, and she said she didn’t receive the order. She gave my wife an attitude and wouldn’t help her until she finished 3 other sandwich orders. Then she saw the order and got us the sandwich.
Everyone else is great. This girl doesn’t care about the customers.
Atmosphere: 1
Food: 1
Service: 1
I don't think other stores are the same, but the soquel canyon location is dirty inside and the bathroom is very dirty with a bad smell, it feels like they never clean it. Also, the meat sandwiches smelled. The two young Hispanic female employees were so rude that it made my perception of Subway very disappointing. I placed two online orders and one came out on time but the other one didn't come out for over 30 minutes. Even though I was sitting in the store waiting. If I was the store owner, I would fire all the employees.
Atmosphere: 1
Food: 1
Service: 1
The lady working here is so rude, aggressive and miss behaving and she is being annoyed for no reason she was so busy in preparing to go orders that she forgot to give any value to the dine in customers.
Food: 1
Service: 1
I had a great experience at the Subway in Chino Hills! The staff was incredibly friendly and welcoming, making sure my order was just right. The service was fast, and the team worked with a smile. What really stood out was the bread—it was so soft and fresh! It really made the sandwich extra delicious. I’ll definitely be coming back to this location. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Clean location with friendly staff! My salads and sandwiches have always been fresh, service is fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Chicken Breast, Sunchips Harvest Cheddar, Cheetos Crunchy Flamin’ Hot, Rotisserie-Style Chicken, Auntie Anne's Footlong Pretzel, Cold Cut Combo
Staff is always friendly, fast and quick with orders. Menu items and ingredients are fresh! Clean and orderly location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Chicken Breast, Rotisserie-Style Chicken, Black Forest Ham Egg & Cheese Wrap, Cold Cut Combo, All-Pro Sweet Onion Chicken Teriyaki
Renae provided excellent service at Subway! She was super friendly, quick, and made my sandwich just the way I like it. Great experience—will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
This store is dirty and the employees are rude. They don’t have any of the footlong sides available, I wanted one of each of the footlong sides but they said they don’t have any pretzels or churros or chipotle. Worst subway ever. They guys with long black hair never wants to work and is so rude every single time.
Atmosphere: 1
Food: 1
Service: 1
I placed order online with a 2:10pm pick-up. Arrived at the restaurant 2:12pm & the order wasn't even started until we asked for the order. Finally got the sandwich at 2:20pm. Restaurant # was taped over the receipt on the bag as such not showing on the receipt. The address of the Subway restaurant branch is in Soquel Canyon, Chino Hills California. NOTE: While the receipt printed indicated a 2:05PM time stamp it was completed at a later time 15 minutes LATE (Did restaurant try to hide the delayed completion time?) : SEP 08, 2024 • 2:05PM • $7.53
Picked up from 15870 Soquel Canyon Parkway, Chino Hills, CA
Order 8EEE125A-0C — 1 Item
Atmosphere: 1
Food: 3
Service: 1
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