Rude and cheap service from the woman (seems to be the new owner) behind the cashier counter. Asked for a couple extra styrofoam plates so we can share food among my family members. She gave rude attitude and reluctantly to give us extra plate. Asked for some napkin and she just gave one sheet (we have 4 members and only got 3 sheets of napkin in the beginning). After we finished and asked for a plastic bag for leftover carry-out, she threw it to my daughter. She didn't even acknowledge you there is an extra fee if paid via credit card. It was so cheap and rude. We had been here before and the service was nice. But I guest the new ownership under this woman is currently bad. I would not come back to this place again. And you guys have been warned.
Atmosphere: 1
Food: 3
Service: 1
Ann G.
Delicious food. Good portion, matches the price. Cashier was courteous and friendly. Will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Nancy2023 LI
The old Asian woman’s service is so rude and horrible! I will never come back!
Atmosphere: 1
Food: 1
Service: 1
Lance Chong-Kit
One of the better Hawaiian BBQs I've tried. The cashier was also very friendly, so I'm not sure what the other reviews are talking about. A lot of these negative reviews are quite sad, as they're complaining about basic aspects of Hawaiian BBQ as a cuisine, not the restaurant itself.
I highly recommend the katsu mix, which comes with 1 piece of short rib, katsu pieces, and a bunch of BBQ beef. It's rare for these restaurants to include short rib and katsu in a single dish without having to custom order, with some HBBQ not even offering custom orders at all to achieve this combo (cough Ono)...
This restaurant delivers what it promises and doesn't sacrifice its identity to appease uncultured folks. Portions are also humongous. I usually devour HBBQ in one sitting, but I had to split this one into two meals. I'll be adding it to my regular dining options.
Atmosphere: 4
Food: 5
Service: 5
Julie Navarro-May
Came in and was greeted by staff at the register, a very friendly woman. Ordered two two item combos and chicken potstickers. The tea machine was out of order but they have other drinks available. The food was quick to come out, maybe less than ten minutes, and it was delicious. It feels like a hole in the wall Ono Hawaiian with more options, and more authentic taste. You can see the chef cooking behind the counter. Overall great vibes and food.
Atmosphere: 5
Food: 5
Service: 5
Michelle Fletes
They have the Best Jalapeño chicken!!
Atmosphere: 4
Food: 5
Service: 5
Jeremy Yamada
Poor excuse for Saimin! Terrible, false advertising!
80s Baby
Good food I make a trip to this place once a month great service you don’t have to wait long I love there macaroni salad yummy 😋👍🏾
Atmosphere: 5
Food: 5
Service: 5
杨晨
Poor service, bad food, slow delivery.
Atmosphere: 1
Food: 1
Service: 1
gigi liu
Went here a few times and each time the service from the small Asian lady at the front counter is RUDE! There was another time when it was a young guy and he was also rude! Don’t understand why these people want to run a business if they are not kind to the customers. The lady likes to clean the area where the condiments are by picking up the floor mat and shaking it while you’re getting sauces. She also pours hot water at the drink dispenser tray to clean the ice while the customers are getting their condiments. She also gets mad if you ask for utensils that she DID NOT include in the bag. Overall not coming back and the food isn’t all that….need an ONO Hawaiian BBQ in that spot!
👍👍👍👍👍👍👍👍👍 Highly recommended. Service was great, Best Chicken Teriyaki ever. Best Beef ribs ever too.
Moods around restaurant are good either.
Atmosphere: 5
Food: 5
Service: 5
Sandy Flores Arteaga
Enjoyed the food,and nice cashier.
Atmosphere: 5
Food: 5
Service: 5
Jimmy Alvarado
Food was overpriced bad service from the cashier and overall just a bad experience
Atmosphere: 1
Food: 3
Service: 1
Sonia Avila
Food was good. Service was fast and she have me a free soda.
Atmosphere: 5
Food: 5
Service: 5
Layla Lara
Service was terrible the cashier was very rude being very uptight with simple things like extra rice or macaroni to top it all off got my family’s ordered wrong forgot my food even when we told the cashier to put the order in and not to mention everyone was hungry with it being extremely overpriced coming out to 32 bucks for one family meal and a mini meal and lastly my family got frustrated wanted a refund for the terrible customer and food service but wouldn’t refund us at ALL yep wouldn’t give us are money back so if you are wanting to get a good meal do NOT I repeat DO NOT COME TO THIS LOCATION lazy service rude and expensive.
Rude and cheap service from the woman (seems to be the new owner) behind the cashier counter. Asked for a couple extra styrofoam plates so we can share food among my family members. She gave rude attitude and reluctantly to give us extra plate. Asked for some napkin and she just gave one sheet (we have 4 members and only got 3 sheets of napkin in the beginning). After we finished and asked for a plastic bag for leftover carry-out, she threw it to my daughter. She didn't even acknowledge you there is an extra fee if paid via credit card. It was so cheap and rude. We had been here before and the service was nice. But I guest the new ownership under this woman is currently bad. I would not come back to this place again. And you guys have been warned.
Atmosphere: 1
Food: 3
Service: 1
Delicious food. Good portion, matches the price. Cashier was courteous and friendly. Will definitely return.
Atmosphere: 5
Food: 5
Service: 5
The old Asian woman’s service is so rude and horrible! I will never come back!
Atmosphere: 1
Food: 1
Service: 1
One of the better Hawaiian BBQs I've tried. The cashier was also very friendly, so I'm not sure what the other reviews are talking about. A lot of these negative reviews are quite sad, as they're complaining about basic aspects of Hawaiian BBQ as a cuisine, not the restaurant itself.
I highly recommend the katsu mix, which comes with 1 piece of short rib, katsu pieces, and a bunch of BBQ beef. It's rare for these restaurants to include short rib and katsu in a single dish without having to custom order, with some HBBQ not even offering custom orders at all to achieve this combo (cough Ono)...
This restaurant delivers what it promises and doesn't sacrifice its identity to appease uncultured folks. Portions are also humongous. I usually devour HBBQ in one sitting, but I had to split this one into two meals. I'll be adding it to my regular dining options.
Atmosphere: 4
Food: 5
Service: 5
Came in and was greeted by staff at the register, a very friendly woman. Ordered two two item combos and chicken potstickers. The tea machine was out of order but they have other drinks available. The food was quick to come out, maybe less than ten minutes, and it was delicious. It feels like a hole in the wall Ono Hawaiian with more options, and more authentic taste. You can see the chef cooking behind the counter. Overall great vibes and food.
Atmosphere: 5
Food: 5
Service: 5
They have the Best Jalapeño chicken!!
Atmosphere: 4
Food: 5
Service: 5
Poor excuse for Saimin! Terrible, false advertising!
Good food I make a trip to this place once a month great service you don’t have to wait long I love there macaroni salad yummy 😋👍🏾
Atmosphere: 5
Food: 5
Service: 5
Poor service, bad food, slow delivery.
Atmosphere: 1
Food: 1
Service: 1
Went here a few times and each time the service from the small Asian lady at the front counter is RUDE! There was another time when it was a young guy and he was also rude! Don’t understand why these people want to run a business if they are not kind to the customers. The lady likes to clean the area where the condiments are by picking up the floor mat and shaking it while you’re getting sauces. She also pours hot water at the drink dispenser tray to clean the ice while the customers are getting their condiments. She also gets mad if you ask for utensils that she DID NOT include in the bag. Overall not coming back and the food isn’t all that….need an ONO Hawaiian BBQ in that spot!
Restaurantji Recommends
👍👍👍👍👍👍👍👍👍
Highly recommended.
Service was great,
Best Chicken Teriyaki ever.
Best Beef ribs ever too.
Moods around restaurant are good either.
Atmosphere: 5
Food: 5
Service: 5
Enjoyed the food,and nice cashier.
Atmosphere: 5
Food: 5
Service: 5
Food was overpriced bad service from the cashier and overall just a bad experience
Atmosphere: 1
Food: 3
Service: 1
Food was good. Service was fast and she have me a free soda.
Atmosphere: 5
Food: 5
Service: 5
Service was terrible the cashier was very rude being very uptight with simple things like extra rice or macaroni to top it all off got my family’s ordered wrong forgot my food even when we told the cashier to put the order in and not to mention everyone was hungry with it being extremely overpriced coming out to 32 bucks for one family meal and a mini meal and lastly my family got frustrated wanted a refund for the terrible customer and food service but wouldn’t refund us at ALL yep wouldn’t give us are money back so if you are wanting to get a good meal do NOT I repeat DO NOT COME TO THIS LOCATION lazy service rude and expensive.
Atmosphere: 2
Food: 2
Service: 1
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