Great meal. I had the filet and it was the best steak I’ve had in a long while - tender but lots of great steak flavor. Sides were also good, especially the jalapeño cheddar grits. Peanut butter cheesecake was ridiculous. Service was prompt, friendly and professional. A win all around.
Atmosphere: 5
Food: 5
Service: 5
Monty Elistratov
First thing first, the quality of the food doesn't match the prices and that's a fact, specially if you compared this place to an actual good quality food like Flemings or Ruth Chris, even The Palms have the same quality food and definitely cheaper, so why have these over priced food items makes no sense, which from the many times at Ruth the steaks have always been cooked the way I asked, here the 2 times I have been here the temperature have always been wrong, now, I'm not saying the food is bad, because my friend loved her food both times and that's the whole reason of the 4 stars, but my recommendation for anyone trying this place because of the looks, I will direct you to my number one place Ruth Chris and don't be afraid of the prices, it will be cheaper than here, also try Flemings and yes those places might look intimidating but trust me, the service is up there with high end restaurants and overall the prices there match their food items. So overall if all you want is to try it out go ahead and give it a try but just keep in match the prices don't match the food. Way over priced. This time we had Emma as our waitress and she was amazing, very friendly and pleasant even when that day was her birthday.
Atmosphere: 5
Food: 4
Service: 4
Choua Xiong
We’ve been loyal customers of 13 Prime Steakhouse for a long time, we come here often for dinner and have even purchased multiple gift cards. The service from the staff is always great, but the experience we had with the manager, Jeff, was absolutely unacceptable.
We reserved a large group of 13 for a party and were never told there was a $2,000 minimum spend required for the private room. After our dinner, Jeff brought back that we had signed a contract and began arguing with us instead of listening. According to our waiter, this kind of misunderstanding has happened multiple times, which tells me it’s a communication issue they know about but haven’t fixed.
They also mentioned that even if the total doesn’t reach $2000, they still charge that amount regardless, because of the contract. If that’s how they plan to continue doing business, they should at least verbally explain this policy upfront to every guest before booking, not leave people surprised and frustrated afterward.
What made it worse is that just in May of this year, we were in the same room with a group of eight and were never told about any minimum charge. Jeff claimed that couldn’t have happened because he’s the only one who books the room, but we know for a fact we were there. He kept arguing and wouldn’t take any responsibility.
I even called the day before to confirm the reservation with a staff member, and no one mentioned any minimum. Jeff then argued that we didn’t confirm with him, which makes no sense when other staff are answering the phones.
After this experience, we’ll never come back. The servers were great, but Jeff’s attitude and lack of professionalism completely ruined the night. If you’re thinking of booking a group here, double-check everything in writing or better yet, go somewhere that values returning customers.
Service: 1
Abel Romero
Ill took my wife and family today..i order a tomahawk steak..medium well ..and they got me a medium rare...so i told the manager ,and he said it was looking good temperature..so he took it back and put it back on the grill,,while me and my wife was waiting for our steak...the rest of the family finished their food..and when we got our steak back,the steak look like the same temperature..jst more burn on the outside..i never goin back ,,they ruin my 10 aniversary dinner
Shelly Sidhu
We went there last night to celebrate my birthday and it was the best dinner ever. The food and service is top notch. Personally, the best steaks we have ever had!!
Atmosphere: 5
Food: 5
Service: 5
Darla Caruthers
Nice place! We took our kids out to celebrate their wedding Anniversary.❤️
Atmosphere: 5
Food: 5
Service: 5
Simon Herrera
Sides are enough for 2
Atmosphere: 5
Food: 5
Service: 5
HK
Excellent steak. Excellent vibe. Bartenders were cool and friendly.
Steak lives up to steakhouse expectations! Blue cheese crust delivered. Apps and sides were also on point. Nothing disappoints.
Atmosphere: 4
Food: 5
Service: 4
Neka Alexander
Im in love with this place! The food is amazing the service was amazing, everyone was so welcoming and nice! This is a great place to have date night.
Atmosphere: 5
Food: 5
Service: 5
Jesus Moreno
Went for our anniversary dinner on a Thursday to try out there date night special. Honestly from looking at just the outside of the building I was expecting a decent meal and good atmosphere but as soon as I walked in I was totally blown away with everything. It’s a hidden gem in that shopping center! From the romantic and modern atmosphere and hip lighting to the amazing service as soon as you walk in, to the amazing smells that come out of the kitchen every time the door opens to the main course, an exquisite Tomahawk steak with mash potatoes, rosemary and garlic, we were in total bliss! It really was one of the best meals I’ve ever enjoyed, especially because the ingredients seemed simple enough, but there was so much flavor packed into every bite, they just know how to cook an amazing steak and prepare simple but flavorful sides. Their execution in all aspects for a restaurant as far as I’m concerned is flawless. Highly recommend this place, you will not be disappointed, my wife and I definitely weren’t.
Atmosphere: 5
Food: 5
Service: 5
Glenn Wilkins
Kind of high brow but they sat me and my co-worker anyway. The food was great. The service was above par. I would recommend!
Great meal. I had the filet and it was the best steak I’ve had in a long while - tender but lots of great steak flavor. Sides were also good, especially the jalapeño cheddar grits. Peanut butter cheesecake was ridiculous. Service was prompt, friendly and professional. A win all around.
Atmosphere: 5
Food: 5
Service: 5
First thing first, the quality of the food doesn't match the prices and that's a fact, specially if you compared this place to an actual good quality food like Flemings or Ruth Chris, even The Palms have the same quality food and definitely cheaper, so why have these over priced food items makes no sense, which from the many times at Ruth the steaks have always been cooked the way I asked, here the 2 times I have been here the temperature have always been wrong, now, I'm not saying the food is bad, because my friend loved her food both times and that's the whole reason of the 4 stars, but my recommendation for anyone trying this place because of the looks, I will direct you to my number one place Ruth Chris and don't be afraid of the prices, it will be cheaper than here, also try Flemings and yes those places might look intimidating but trust me, the service is up there with high end restaurants and overall the prices there match their food items. So overall if all you want is to try it out go ahead and give it a try but just keep in match the prices don't match the food. Way over priced.
This time we had Emma as our waitress and she was amazing, very friendly and pleasant even when that day was her birthday.
Atmosphere: 5
Food: 4
Service: 4
We’ve been loyal customers of 13 Prime Steakhouse for a long time, we come here often for dinner and have even purchased multiple gift cards. The service from the staff is always great, but the experience we had with the manager, Jeff, was absolutely unacceptable.
We reserved a large group of 13 for a party and were never told there was a $2,000 minimum spend required for the private room. After our dinner, Jeff brought back that we had signed a contract and began arguing with us instead of listening. According to our waiter, this kind of misunderstanding has happened multiple times, which tells me it’s a communication issue they know about but haven’t fixed.
They also mentioned that even if the total doesn’t reach $2000, they still charge that amount regardless, because of the contract. If that’s how they plan to continue doing business, they should at least verbally explain this policy upfront to every guest before booking, not leave people surprised and frustrated afterward.
What made it worse is that just in May of this year, we were in the same room with a group of eight and were never told about any minimum charge. Jeff claimed that couldn’t have happened because he’s the only one who books the room, but we know for a fact we were there. He kept arguing and wouldn’t take any responsibility.
I even called the day before to confirm the reservation with a staff member, and no one mentioned any minimum. Jeff then argued that we didn’t confirm with him, which makes no sense when other staff are answering the phones.
After this experience, we’ll never come back. The servers were great, but Jeff’s attitude and lack of professionalism completely ruined the night. If you’re thinking of booking a group here, double-check everything in writing or better yet, go somewhere that values returning customers.
Service: 1
Ill took my wife and family today..i order a tomahawk steak..medium well ..and they got me a medium rare...so i told the manager ,and he said it was looking good temperature..so he took it back and put it back on the grill,,while me and my wife was waiting for our steak...the rest of the family finished their food..and when we got our steak back,the steak look like the same temperature..jst more burn on the outside..i never goin back ,,they ruin my 10 aniversary dinner
We went there last night to celebrate my birthday and it was the best dinner ever. The food and service is top notch. Personally, the best steaks we have ever had!!
Atmosphere: 5
Food: 5
Service: 5
Nice place! We took our kids out to celebrate their wedding Anniversary.❤️
Atmosphere: 5
Food: 5
Service: 5
Sides are enough for 2
Atmosphere: 5
Food: 5
Service: 5
Excellent steak. Excellent vibe. Bartenders were cool and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Coffee Rubbed Ribeye
First time in Fresno and excellent experience!
Atmosphere: 5
Food: 5
Service: 5
Food and service are both excellent.
Restaurantji Recommends
Outrageously great food, service and ambiance.
Atmosphere: 5
Food: 5
Service: 5
Steak lives up to steakhouse expectations! Blue cheese crust delivered. Apps and sides were also on point. Nothing disappoints.
Atmosphere: 4
Food: 5
Service: 4
Im in love with this place! The food is amazing the service was amazing, everyone was so welcoming and nice! This is a great place to have date night.
Atmosphere: 5
Food: 5
Service: 5
Went for our anniversary dinner on a Thursday to try out there date night special. Honestly from looking at just the outside of the building I was expecting a decent meal and good atmosphere but as soon as I walked in I was totally blown away with everything. It’s a hidden gem in that shopping center! From the romantic and modern atmosphere and hip lighting to the amazing service as soon as you walk in, to the amazing smells that come out of the kitchen every time the door opens to the main course, an exquisite Tomahawk steak with mash potatoes, rosemary and garlic, we were in total bliss! It really was one of the best meals I’ve ever enjoyed, especially because the ingredients seemed simple enough, but there was so much flavor packed into every bite, they just know how to cook an amazing steak and prepare simple but flavorful sides. Their execution in all aspects for a restaurant as far as I’m concerned is flawless. Highly recommend this place, you will not be disappointed, my wife and I definitely weren’t.
Atmosphere: 5
Food: 5
Service: 5
Kind of high brow but they sat me and my co-worker anyway. The food was great. The service was above par. I would recommend!
Atmosphere: 5
Food: 5
Service: 5
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