Baskin-Robbins

$11 for two scoops of ice cream. No toppings, no frills, just two scoops of ice cream. Corporate greed.

This was the worst visit I've EVER had at a Baskin Robbins. My mom and I entered the store, and there were 3 staff members talking amongst themselves. A young brunette girl, a blonde guy, and a tall dark haired guy. None of them acknowledged us, or even greeted us. They kept chatting amongst themselves as I waited for them to take my order. After I stood there for a while, they just stopped talking and stared at us, as if they didn't know what to do. The blonde guy finally asked, if I was ready to order. Very awkward experience, it's as if these employees never were trained on how to interact with customers. I would definitely avoid coming to this location ever again. As a matter of fact, I would rather go to the store and buy generic ice cream than have to be served by these employees again.

Atmosphere: 1

Food: 2

Service: 1

This has been the best ice cream since I was a kid in the Chicago burbs. This particular Clovis location has friendly employees that are patient with my children and their slow choices. It’s never over crowded, in my experience, and it tastes just as good.

Customer service is terrible. I ordered 2 scoops of ice cream and was greeted with a horrible attitude from the female employee who sighed and rolled her eyes at the two items I ordered . When I told her it was to go, she walked off and left my ice cream at the opposite end of the counter and then proceeded to grab a lid for the cup and threw it on the counter in front of me and told me I can put the lid on myself.
I asked another employee if I could speak with the supervisor, she told me there was no supervisor on the premises.
I’ve had a similar problem at this same location with another employee however decided to give it one last chance.
I’m completely done with this Baskin Robbin’s. The employees are terrible and the service is awful

Atmosphere: 1

Food: 1

Service: 1

Best BR I’ve ever been to, store was clean and the new mural is awesome plus the goth girl was super cool ?

Super disappointed. No vanilla and the garbage was practically overflowing. Case had 2 cakes in it. Not sure if I'd come back here.

Parking was not an issue and we were waited on right away. The choice on flavors were very nice and the serving sizes were good. The two young ladies working there were friendly and helpful. The ice cream was delicious. So why go here? Because you know what to expect and it is not disappointing. Yes I would come back if I was in the area and wanted a ice cream.

Great friendly customer service. TY!

Very good service

They were quick with our order and it was delicious ?

Just be clear, the girls that were helping were extremely helpful and polite. The review is not about their service, the service was great. The review is for management or whoever is in charge of ordering the flavors. Every February I wait for the flavor of the month, LOVE POTION, it has been a tradition for years! First I went to the location on Shaw and Clovis and to my surprise it was sold out! That tells you how great the flavor is. So I went to this location and to my surprise, they don't have Love Potion at all! Their flavor of the month is Secret Admirer, who ever made that decision is wrong. If the store that's one mile away is already sold out then you should consider bringing back the original flavor of February, Love Potion. Once again, the service was great but please bring the flavor back.

Went in and asked for the same thing I always order and was told by Gabby that she was sorry but she dosent know how to make that? I said are you serious it's on your menu but chocolate instead of the other flavors you offer. She said yeah iv never herd of that I'm sorry. Well instead of asking one of the other like 3 employees if they knew how she just said is there anything else I can get you. SMH nope won't be coming back to this location ever again.

i love it here!!!!!!!! the workers are so nice and the environment is great :)

“Manager” Kasey just refused to give me my quart of ice cream employee Julianna forgot to put in the bag and told me he couldn’t give me his managers name! I called after I realized she forgot the quart and she told me to come back and she’d give me one. Then Kasey intervenes and tells me I have to find the receipt, even thought Julianna didn’t mention anything about needing my receipt. Kasey made me feel like a thief. I gave Julianna a $4 tip so why would I try and steal a quart of ice cream? I had to bug my friend to locate and text me the receipt and guess what, no apology from anyone in the store! Worst customer service ever!

Ordered a cake with a photo on it went to pick it up and the photo was not even recognizable! Pixilated and it came out almost completely neon green they never bothered to call. All they told me was their boss just said that’s how the photo ended up printing, I would think if they knew the photo didn’t come out right they would call to let me know or send them a new picture but they were super nice about a refund.