Quite possibly the worst run franchise location I have ever encountered. Ordered food for the family via the mobile app and paid in advance. Nothing complicated. A couple of Whoppers and cheeseburgers. When I arrived to pick up my order, I was informed that they couldn't fill it. The employee said they were out of "Whopper meat" and that they could refund me. I asked for a refund and was told I needed to request it via the app. This isn't the first negative interaction I have had with this location, but it is certainly the last. If you're out of items, you should probably turn off ordering via the app. Common sense.
Atmosphere: 1
Food: 1
Service: 1
Andrea Angeleri
I ask a number one menu and a chocolate sundae. When I went to pay I asked for mayoneise… the employee said we don’t have it here you have ketchup…, ok ….. the icecream was without chocolate (because they was out) and he put the waffle cone inside a cup…so I asked for an spoon….he said we don’t have it…..and of course he charge me for everything….i felled so frustrated….. how we can eat the ice cream…….!!!!
Atmosphere: 1
Food: 2
Service: 1
Drithlan Eralice
I just had the single worst experience at Burger King that I have ever had. They were under staffed, there was no front counter service, the customer service was non existent. They had no cashier only a self help monitor, after putting in my order it didn't let me pay, it told me to pay at the counter with an employee. After paying they tell me they have no freezes, so I asked for a Hi-C. They were out of nearly every soda option behind the counter, the lobby soda machine was out of service, When I asked to refund 1 of the sodas they said that they cannot refund a single item, they would have to refund the whole order and then re-ring it up, acting like it would be too much work we just accepted it since I had to get to class soon. Halfway through filling up my Hi-C they ran out of it. Already having a bad time I asked for a soda, I had asked for no ice yet they still gave me ice in the soda. They had no ketchup, no dipping sauce but ranch and BBQ. They got my order wrong, I had ordered extra bacon, I come to find out they put 3 half strips normally and charge $3.50 for 1 extra half strip, they didn't have any ready so they threw some in the deep fryer and pulled it out still limp and soggy. When I asked for napkins for my order they tell me with attitude that I'm supposed to ask for those. On my way out I saw employees handling food without gloves, the kitchen staff had long hair and no hair nets. The fryer had old, burnt, fries, onion rings and other unidentifiable food in it. The tables were all dirty as were the floors. If I could give negative stars in this review I would. I suggest going out of your way to another location or better yet one of their competitors in the area.
Atmosphere: 1
Food: 1
Service: 1
Neha Grewal
Impossible are the best here
Atmosphere: 5
Food: 5
Service: 5
Stephanie Martin
The man working window, very rude and dirty. Would not make my order correct... very poor customer service. Will never eat there again
Atmosphere: 1
Food: 1
Service: 1
Steven
Mat the cashier was so charismatic and helpful! He cares about his job! :)
Atmosphere: 5
Food: 5
Service: 5
Jesse Miller
This has to be the worst fast food experience I’ve had in a long time. Staff is slow and unresponsive. Soda machine does not work. Food was warm at best. They are out of several items.
Atmosphere: 3
Food: 1
Service: 1
Sebastian Gomez
They have good customer service
Atmosphere: 5
Food: 5
Service: 5
C Waller
I really appreciate the customer service. Their ice cream machine was down. We already ordered through the app for pick up. They tried to make it right by offering cookies or just this once a pie but we don't like either. So they allowed us to get a soda just this time. Other stores are quick to fail go through the app for a refund or rain check but they actually tried to make things right on the spot and they weren't rude or short about it. We mostly only eat fries and ice cream from there. Both are always good.
Cool location but the worker was impatient a nice young guy came out and was sorry The lady tried to hurry us up after the card wouldn’t scan
Atmosphere: 5
Food: 2
Service: 1
Vilai Moua
Got to the speaker and had to wait 5 minutes before I got to order. If I hadn't say anything, I'm sure they would've let me waited more. They employees need better training even though they were very friendly.
Norman S. Stahl
Staff did not bring food to my table even though they could see I am disabled. Restrooms were out of TP. No sign of a manager.
Atmosphere: 2
Food: 5
Service: 2
D G
Couldn’t provide our order and then couldn’t refund. Complete waste of time. No wonder why this location is rated so low!
It was a good value.
Atmosphere: 4
Food: 4
Service: 4
Quite possibly the worst run franchise location I have ever encountered. Ordered food for the family via the mobile app and paid in advance. Nothing complicated. A couple of Whoppers and cheeseburgers. When I arrived to pick up my order, I was informed that they couldn't fill it. The employee said they were out of "Whopper meat" and that they could refund me. I asked for a refund and was told I needed to request it via the app. This isn't the first negative interaction I have had with this location, but it is certainly the last. If you're out of items, you should probably turn off ordering via the app. Common sense.
Atmosphere: 1
Food: 1
Service: 1
I ask a number one menu and a chocolate sundae. When I went to pay I asked for mayoneise… the employee said we don’t have it here you have ketchup…, ok ….. the icecream was without chocolate (because they was out) and he put the waffle cone inside a cup…so I asked for an spoon….he said we don’t have it…..and of course he charge me for everything….i felled so frustrated….. how we can eat the ice cream…….!!!!
Atmosphere: 1
Food: 2
Service: 1
I just had the single worst experience at Burger King that I have ever had. They were under staffed, there was no front counter service, the customer service was non existent. They had no cashier only a self help monitor, after putting in my order it didn't let me pay, it told me to pay at the counter with an employee. After paying they tell me they have no freezes, so I asked for a Hi-C. They were out of nearly every soda option behind the counter, the lobby soda machine was out of service, When I asked to refund 1 of the sodas they said that they cannot refund a single item, they would have to refund the whole order and then re-ring it up, acting like it would be too much work we just accepted it since I had to get to class soon. Halfway through filling up my Hi-C they ran out of it. Already having a bad time I asked for a soda, I had asked for no ice yet they still gave me ice in the soda. They had no ketchup, no dipping sauce but ranch and BBQ. They got my order wrong, I had ordered extra bacon, I come to find out they put 3 half strips normally and charge $3.50 for 1 extra half strip, they didn't have any ready so they threw some in the deep fryer and pulled it out still limp and soggy. When I asked for napkins for my order they tell me with attitude that I'm supposed to ask for those. On my way out I saw employees handling food without gloves, the kitchen staff had long hair and no hair nets. The fryer had old, burnt, fries, onion rings and other unidentifiable food in it. The tables were all dirty as were the floors. If I could give negative stars in this review I would. I suggest going out of your way to another location or better yet one of their competitors in the area.
Atmosphere: 1
Food: 1
Service: 1
Impossible are the best here
Atmosphere: 5
Food: 5
Service: 5
The man working window, very rude and dirty. Would not make my order correct... very poor customer service. Will never eat there again
Atmosphere: 1
Food: 1
Service: 1
Mat the cashier was so charismatic and helpful! He cares about his job! :)
Atmosphere: 5
Food: 5
Service: 5
This has to be the worst fast food experience I’ve had in a long time. Staff is slow and unresponsive. Soda machine does not work. Food was warm at best. They are out of several items.
Atmosphere: 3
Food: 1
Service: 1
They have good customer service
Atmosphere: 5
Food: 5
Service: 5
I really appreciate the customer service. Their ice cream machine was down. We already ordered through the app for pick up. They tried to make it right by offering cookies or just this once a pie but we don't like either. So they allowed us to get a soda just this time. Other stores are quick to fail go through the app for a refund or rain check but they actually tried to make things right on the spot and they weren't rude or short about it. We mostly only eat fries and ice cream from there. Both are always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Restaurantji Recommends
Cool location but the worker was impatient a nice young guy came out and was sorry
The lady tried to hurry us up after the card wouldn’t scan
Atmosphere: 5
Food: 2
Service: 1
Got to the speaker and had to wait 5 minutes before I got to order. If I hadn't say anything, I'm sure they would've let me waited more. They employees need better training even though they were very friendly.
Staff did not bring food to my table even though they could see I am disabled. Restrooms were out of TP. No sign of a manager.
Atmosphere: 2
Food: 5
Service: 2
Couldn’t provide our order and then couldn’t refund. Complete waste of time. No wonder why this location is rated so low!
Atmosphere: 1
Food: 1
Service: 1
They gave me raw chicken nuggets ?
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