The people that servered us at this place were giving us are ice cream and we got a love it and got to have it they gave us are ice cream and they took of a big portion of it and they went to the back and started eating our ice cream when we left we came back and they were still eating our ice cream and a guy came and wiped his mouth on his shirt. š¤ they all were bad employees also bad service taking to long.
jason catching
All-star team with the best ice cream creations in town!
Atmosphere: 5
Food: 5
Service: 5
Adam Leisle
This is my go to spot for ice cream. The staff is always friendly, prompt to get your order done, and of course the ice cream is delicious. Hit that craving with a bomb ice cream treat at Cold Stone Creamery.
Atmosphere: 5
Food: 5
Service: 5
Cara Witte-Fusinato
Coldstone on Herndon created a birthday cake for a birthday party during a conference. We needed black cherry. This branch created a delicious custom blend of black cherries and sweet cream with lots of juice for flavoring. The cake was absolutely delicious and a huge hit with all the attendees. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Brenden Lusk
The staff is always friendly and upbeat. The ice cream I want is always there.
Atmosphere: 5
Food: 5
Service: 5
Jolene Uribe
Iāve been to other locations but this is the only Coldstone Iāve been to where they never fill my ice cream cup up. The girls will scoop the ice cream and make it but give me half of it and save the other half. Today I finally asked why they do that and the girl said they either throw it out or keep it which doesnāt make sense. I think they keep some to eatā¦. Or donāt know how to portion it and end up wasting some but all I know is that my cup is never filled.
Breeann Downing
Employees were nice but after eating the ice cream. I got food poisoning. I will not be coming back to this location. I ordered a strawberry ice cream with brownie and gram crackers.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Strawberry
Oh Herro
We've got a spelling bee champion here!
Kathleen Crisp
Great ice cream
ROBeBo
staff very rude for no reason major attitude with an unfriendly tone however the ice cream was good...
They have no idea how to handle a crowd. They have 4 employees yet itās taking approximately 7 min PER PERSON so Iāve been waiting for half an hour for only 6 people to get served before me.
Jackson Kemp
Came in for an ice cream cake yesterday and the staff was very welcoming. Many options to choose from and even make custom cakes if you canāt find one you like. A young woman with red hair working yesterday afternoon was very helpful in finding the right cake for our daughter and even offered a to write on it. They had an abundance of colors you could write the cake with. We even decided to order some ice cream on the side, it was very good!
Dara Ramirez
I had a great experience at the Clovis Cold Stone. I needed a Birthday cake and they worked with me to get it made as soon as possible. Great customer service! Unfortunately I am not sure who helped me; however, I asked an employee when I picked up the cake and he said maybe it was Emily? If that is who I spoke to on the phone. I really appreciate your help!
D āDeedeeā B
Update....I changed my 2 star to 5 because the manager of the store contacted me tge next day after the first review to apologize and offered to make us new ice cream. Thank you for responding ding so quickly.The ice cream is always delicious; the problem is...the amount of ice cream served vs the price. If I'm paying $16, then that serving had better look like the advertised picture on their website!!!! Husband ordered the chocolate devotion; and as you can see, the serving is under the rim. I ordered the berry berry good and the only reason mine looks as advertised is because I requested the server to not chop and mutilate it. When you hire high school students, there should always be an adult supervisor monitoring the performance and output of the product to ensure the quality and quantity is appropriate. The picture that has 3 bowls is a screenshot from the website, this is how your purchase should look like every single time!!!!
The people that servered us at this place were giving us are ice cream and we got a love it and got to have it they gave us are ice cream and they took of a big portion of it and they went to the back and started eating our ice cream when we left we came back and they were still eating our ice cream and a guy came and wiped his mouth on his shirt. š¤ they all were bad employees also bad service taking to long.
All-star team with the best ice cream creations in town!
Atmosphere: 5
Food: 5
Service: 5
This is my go to spot for ice cream. The staff is always friendly, prompt to get your order done, and of course the ice cream is delicious. Hit that craving with a bomb ice cream treat at Cold Stone Creamery.
Atmosphere: 5
Food: 5
Service: 5
Coldstone on Herndon created a birthday cake for a birthday party during a conference. We needed black cherry. This branch created a delicious custom blend of black cherries and sweet cream with lots of juice for flavoring. The cake was absolutely delicious and a huge hit with all the attendees. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The staff is always friendly and upbeat. The ice cream I want is always there.
Atmosphere: 5
Food: 5
Service: 5
Iāve been to other locations but this is the only Coldstone Iāve been to where they never fill my ice cream cup up. The girls will scoop the ice cream and make it but give me half of it and save the other half. Today I finally asked why they do that and the girl said they either throw it out or keep it which doesnāt make sense. I think they keep some to eatā¦. Or donāt know how to portion it and end up wasting some but all I know is that my cup is never filled.
Employees were nice but after eating the ice cream. I got food poisoning. I will not be coming back to this location. I ordered a strawberry ice cream with brownie and gram crackers.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Strawberry
We've got a spelling bee champion here!
Great ice cream
staff very rude for no reason major attitude with an unfriendly tone however the ice cream was good...
Restaurantji Recommends
They have no idea how to handle a crowd. They have 4 employees yet itās taking approximately 7 min PER PERSON so Iāve been waiting for half an hour for only 6 people to get served before me.
Came in for an ice cream cake yesterday and the staff was very welcoming. Many options to choose from and even make custom cakes if you canāt find one you like. A young woman with red hair working yesterday afternoon was very helpful in finding the right cake for our daughter and even offered a to write on it. They had an abundance of colors you could write the cake with. We even decided to order some ice cream on the side, it was very good!
I had a great experience at the Clovis Cold Stone. I needed a Birthday cake and they worked with me to get it made as soon as possible. Great customer service! Unfortunately I am not sure who helped me; however, I asked an employee when I picked up the cake and he said maybe it was Emily? If that is who I spoke to on the phone. I really appreciate your help!
Update....I changed my 2 star to 5 because the manager of the store contacted me tge next day after the first review to apologize and offered to make us new ice cream. Thank you for responding ding so quickly.The ice cream is always delicious; the problem is...the amount of ice cream served vs the price. If I'm paying $16, then that serving had better look like the advertised picture on their website!!!! Husband ordered the chocolate devotion; and as you can see, the serving is under the rim. I ordered the berry berry good and the only reason mine looks as advertised is because I requested the server to not chop and mutilate it. When you hire high school students, there should always be an adult supervisor monitoring the performance and output of the product to ensure the quality and quantity is appropriate. The picture that has 3 bowls is a screenshot from the website, this is how your purchase should look like every single time!!!!
Good ice cream nice service
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