Terrible service. Why in the evening are they always short on chicken.. 20 minutes to wait on chicken. 7:30 pm only . 🙄🙄🙄 Ridiculous.
Atmosphere: 3
Food: 4
Service: 1
Keanu Reyes
Ay order & 8pc. togo... oh My God, it was the worst chicken ever. It was burn dry. I couldn't eat it at all. Worst experience ever.! hay Keep asking myself how do they serve that to a Customer!!!!!
Jonathan Silva
For the owner, its really unprofessional to be standing right in front of an employee who is on the drive through head set waiting for the car customer to order while we are standing ready and right in front of him. As a franchise owner i hope the owner has a talk with the rude gentelemen working at this location today 7/5/25. Lost 3 customers ready to spend quite a bit
Atmosphere: 1
Food: 1
Service: 1
RiceAroni
Slow to service..
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito
Khamla Vang
Most of the time I get chicken from here it's good. But this time the chicken was too dry. I order a four piece chicken meal. The leg n thigh were ok. The wing and breast were hard n dried. Each bite required a drink of water to lubricated down.
Atmosphere: 3
Food: 2
Service: 3
melina alvarez
During the busy hours they do tend to forget small items but still great quality food.
Atmosphere: 5
Food: 5
Service: 4
Jaun Aguilar
Came here for a family dinner to go a few days ago and didn’t have the best experience. I called in today to speak with a manager, spoke to Casey, she apologized and fixed the issues. She was very kind and understanding. Will definitely be back considering they made the effect to address the situation and redeem the experience.
Cindy Barragan
Very disappointing. Maybe 1 small tablespoon of chicken on tacos and it was cold. I bought 6 of them. Just a tiny sprinkle of onion and cilantro. I usually love El Pollo
lemon square
Came in for my lunch break. Food was hot and for the first time in awhile, I got mashed potatoes that didn't taste like dish water. Happy 👍
Food: 5
Thai Vang
Great food if you like "Mexican like" type of food. Though, their chicken meals are great if you're into chickens.
Carmen gave one of the worst experience from this location. From the moment I pulled into the drive thru I felt rushed. There where no cars in front of me nor any car behind me for a while. I was never greeted nor thanked for coming. This is not the first Carmen has dropped the ball. I attended this restaurant 3/7 days of the week. I will return.
Atmosphere: 1
Food: 5
Service: 1
Derly Castellanos
I'm sorry to post this but they need to do better, I got a burrito that tasted good but I was gonna take another bite and almost broke my teeth because there was a big bone inside. I find this unacceptable. On top of that my iced tea tasted weird and they never remove the stems of the cilantro. I know they have to work fast but a burrito should not have a bone. I hope you take this into account and improve. Thank you
Atmosphere: 5
Food: 1
Service: 5
Scott Simons
I had looked at the menu on my phone and went to drive threw only to be told what I wanted was only available if order online so I changed my order. When the food was handed out to me the plate of food was on its side in the bag . I had not been there in a few years and gave it a retry . I won’t be back .
Terrible service. Why in the evening are they always short on chicken.. 20 minutes to wait on chicken. 7:30 pm only . 🙄🙄🙄 Ridiculous.
Atmosphere: 3
Food: 4
Service: 1
Ay order & 8pc. togo... oh My God, it was the worst chicken ever. It was burn dry. I couldn't eat it at all. Worst experience ever.! hay Keep asking myself how do they serve that to a Customer!!!!!
For the owner, its really unprofessional to be standing right in front of an employee who is on the drive through head set waiting for the car customer to order while we are standing ready and right in front of him. As a franchise owner i hope the owner has a talk with the rude gentelemen working at this location today 7/5/25. Lost 3 customers ready to spend quite a bit
Atmosphere: 1
Food: 1
Service: 1
Slow to service..
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito
Most of the time I get chicken from here it's good. But this time the chicken was too dry. I order a four piece chicken meal. The leg n thigh were ok. The wing and breast were hard n dried. Each bite required a drink of water to lubricated down.
Atmosphere: 3
Food: 2
Service: 3
During the busy hours they do tend to forget small items but still great quality food.
Atmosphere: 5
Food: 5
Service: 4
Came here for a family dinner to go a few days ago and didn’t have the best experience. I called in today to speak with a manager, spoke to Casey, she apologized and fixed the issues. She was very kind and understanding. Will definitely be back considering they made the effect to address the situation and redeem the experience.
Very disappointing. Maybe 1 small tablespoon of chicken on tacos and it was cold. I bought 6 of them. Just a tiny sprinkle of onion and cilantro. I usually love El Pollo
Came in for my lunch break. Food was hot and for the first time in awhile, I got mashed potatoes that didn't taste like dish water. Happy 👍
Food: 5
Great food if you like "Mexican like" type of food. Though, their chicken meals are great if you're into chickens.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
Restaurantji Recommends
Carmen gave one of the worst experience from this location. From the moment I pulled into the drive thru I felt rushed. There where no cars in front of me nor any car behind me for a while. I was never greeted nor thanked for coming. This is not the first Carmen has dropped the ball. I attended this restaurant 3/7 days of the week. I will return.
Atmosphere: 1
Food: 5
Service: 1
I'm sorry to post this but they need to do better, I got a burrito that tasted good but I was gonna take another bite and almost broke my teeth because there was a big bone inside. I find this unacceptable. On top of that my iced tea tasted weird and they never remove the stems of the cilantro. I know they have to work fast but a burrito should not have a bone. I hope you take this into account and improve. Thank you
Atmosphere: 5
Food: 1
Service: 5
I had looked at the menu on my phone and went to drive threw only to be told what I wanted was only available if order online so I changed my order. When the food was handed out to me the plate of food was on its side in the bag . I had not been there in a few years and gave it a retry . I won’t be back .
Service: 1
Food was good.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Nachos Combo, Double Chicken Avocado Salad
Customer service in drive thru was excellent
Atmosphere: 5
Food: 5
Service: 5
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