The drinks used to be made really good here most of the times but lately the last few months, most of the time our drinks doesn’t turn out right. They either taste water down of coffee and or flavors. And when you order an iced venti, but they put so much ice that it’s really only a small or smaller than a small. Or an iced venti matcha green tea and half of it is foam and only half is the actual drink or too much ice. Their drinks aren’t cheap and when paying that much for a drink you would expect it to be made right
Marlene Price
I have had 2 recent visits where serviced failed a bit. One Saturday was a 2 for $10. Husband waited 20 min. I never did get confirmation if my drink was made. I had to call CS for a refund. Today, i waited in the store after sending an order through the phone app. I finally asked about it. My drink was sitting by the drive-through. Also, the phone app messed up. I ordered 2 mocha fraps and bakery items. Deal was for any mocha, a frap and bakery item. App wouldn't accept my frap as a mocha. I had to order another drink. Most of the time, i love starbucks and rewards.
Atmosphere: 5
Food: 3
Service: 4
Collin Cao
rude, reckless customer services. i would give neg 5 star if i could. mess up and they just keep talking and kidding, waiting for my drink almost 30 minutes and the store did not busy at all. definitely never come back. sunday, august 29th at ~13:00 pm. for whoever employees work at that time.
Ava Brislin
Waited for 30 minutes, asked for light ice and they filled the whole cup with ice and only 1/4 drink. Also asked for no whip and creme base because i’m lactose intolerant and they gave me everything i didn’t ask for. They also were rude when we asked about the drinks. Will not be returning.
Food: 2
Service: 1
bella pando
Worst costumer service!!! Bad communication skills. Instigating among customers and just overall rude.
Atmosphere: 1
Food: 1
Service: 1
Marina Banuelos
I try to avoid this location because I’ve had multiple issues at this location and the manager is not helpful. Tonight I went in to buy a cup and she scanned it and said it’s not in her register so she can’t sell it. Why do you have so much product out that can’t be sold? You already don’t have a large selection but you told me this happened with your other cups. Shouldn’t you make sure they can be sold before putting them out? Makes no sense to me.
Atmosphere: 1
Service: 1
Gorgeous Chynn
Staff are so rude. I'm still talking about our orders in a nice way then she suddenly walked out. She didn't even give us a straw for my frappe so how can i drink it?
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Blueberry Streusel Muffin
Barbara Rogers
Drinks have not been correct or pre made ? No communication about missing product unless asked about. Customer service not a priority.
Food: 1
Service: 1
Michael
This by far the worst Starbucks! It’s not once, twice, or 3 times they’ve messed up. You can never get light ice, they oversell the ice to only give you a sip of your drink. They can never get your order correct and when asking for add ons or take away from drinks they can never get it correct. I live 2 minutes away but drive 15 minutes to the one on Temperance/168
This by far the worst Starbucks! It’s not once, twice, or 3 times they’ve messed up. You can never get light ice, they oversell the ice to only give you a sip of your drink. They can never get your order correct and when asking for add ons or take away from drinks they can never get it correct. I live 2 minutes away but drive 15 minutes to the one on Temperance/168
Gabriella Ruiz-Mescall
I did a pick up order. It was super busy so I had to brush it off but the employee was super rude.
Atmosphere: 3
Food: 4
Service: 2
Grace Loreto
I specifically asked for light ice but this is what I got today. Iced Matcha Latte is my drink and I know that if it will come with standard amount of ice it will be tasteless like water that’s why I always asked for light ice. Also my husband ordered a VENTI pink drink but he got a grande one.
Tim Osterberg
Great drinks as always.
Atmosphere: 5
Food: 5
Service: 5
Miguel A Murillo
White chocolate mocha is one of the best for me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
Absolute great place
Atmosphere: 5
Food: 4
Service: 5
The drinks used to be made really good here most of the times but lately the last few months, most of the time our drinks doesn’t turn out right. They either taste water down of coffee and or flavors. And when you order an iced venti, but they put so much ice that it’s really only a small or smaller than a small. Or an iced venti matcha green tea and half of it is foam and only half is the actual drink or too much ice. Their drinks aren’t cheap and when paying that much for a drink you would expect it to be made right
I have had 2 recent visits where serviced failed a bit. One Saturday was a 2 for $10. Husband waited 20 min. I never did get confirmation if my drink was made. I had to call CS for a refund. Today, i waited in the store after sending an order through the phone app. I finally asked about it. My drink was sitting by the drive-through.
Also, the phone app messed up. I ordered 2 mocha fraps and bakery items. Deal was for any mocha, a frap and bakery item. App wouldn't accept my frap as a mocha. I had to order another drink.
Most of the time, i love starbucks and rewards.
Atmosphere: 5
Food: 3
Service: 4
rude, reckless customer services. i would give neg 5 star if i could. mess up and they just keep talking and kidding, waiting for my drink almost 30 minutes and the store did not busy at all. definitely never come back. sunday, august 29th at ~13:00 pm. for whoever employees work at that time.
Waited for 30 minutes, asked for light ice and they filled the whole cup with ice and only 1/4 drink. Also asked for no whip and creme base because i’m lactose intolerant and they gave me everything i didn’t ask for. They also were rude when we asked about the drinks. Will not be returning.
Food: 2
Service: 1
Worst costumer service!!! Bad communication skills. Instigating among customers and just overall rude.
Atmosphere: 1
Food: 1
Service: 1
I try to avoid this location because I’ve had multiple issues at this location and the manager is not helpful. Tonight I went in to buy a cup and she scanned it and said it’s not in her register so she can’t sell it. Why do you have so much product out that can’t be sold? You already don’t have a large selection but you told me this happened with your other cups. Shouldn’t you make sure they can be sold before putting them out? Makes no sense to me.
Atmosphere: 1
Service: 1
Staff are so rude. I'm still talking about our orders in a nice way then she suddenly walked out. She didn't even give us a straw for my frappe so how can i drink it?
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Blueberry Streusel Muffin
Drinks have not been correct or pre made ?
No communication about missing product unless asked about. Customer service not a priority.
Food: 1
Service: 1
This by far the worst Starbucks! It’s not once, twice, or 3 times they’ve messed up. You can never get light ice, they oversell the ice to only give you a sip of your drink. They can never get your order correct and when asking for add ons or take away from drinks they can never get it correct. I live 2 minutes away but drive 15 minutes to the one on Temperance/168
Restaurantji Recommends
This by far the worst Starbucks! It’s not once, twice, or 3 times they’ve messed up. You can never get light ice, they oversell the ice to only give you a sip of your drink. They can never get your order correct and when asking for add ons or take away from drinks they can never get it correct. I live 2 minutes away but drive 15 minutes to the one on Temperance/168
I did a pick up order. It was super busy so I had to brush it off but the employee was super rude.
Atmosphere: 3
Food: 4
Service: 2
I specifically asked for light ice but this is what I got today. Iced Matcha Latte is my drink and I know that if it will come with standard amount of ice it will be tasteless like water that’s why I always asked for light ice. Also my husband ordered a VENTI pink drink but he got a grande one.
Great drinks as always.
Atmosphere: 5
Food: 5
Service: 5
White chocolate mocha is one of the best for me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
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