The manager, “Belle” is extremely rude. The person taking the order spoke limited English and got the order wrong. Upon alerting the manager, the manager never apologizes and then tells the customer what they said was different. The manager wasn’t even around when the order was taken so why the attitude and why not just apologize.and remake the order? What would’ve been hard about that?
If you go to this Arby’s, which rightfully has a 3 star rating, expect to receive some “attitude” from the staff because of the manager “Belle” has attitude, I’m going to make the assumption that the staff will follow suit. Very disappointing service.
Atmosphere: 2
Food: 2
Service: 1
Dale Kish
I waited at the counter for 10 minutes. Nobody else in line. One person waiting for food. The women working came from the back looked at me And went behind the food prep area. She was talking to somebody. She appeared again shot me a dirty look and walked back behind the food prep area.
Raymond Berry
Ignored at food counter with bad service.
Atmosphere: 1
Food: 1
Service: 1
Paul Southen
After a lengthy delay waiting for someone to come to the counter. the curly fries I ordered were fresh and good, BUT the price they charged was 70 cents more than the posted price. When asked about this, I was told that it was "the manager's job to change the posted price, but she hadn't gotten around to it". I said that was fine, but in the interim, they are legally required to honor the posted price. They were unwilling (or unable?) to do that, so apparently my choice was apparently to either cancel the order and get a refund, or pay up. I did the latter because I was hungry, but am warning other customers to check what the actual price is before ordering. Very poor business practice!
Atmosphere: 3
Food: 3
Service: 1
Tony D (Squishy)
I ordered two sausage, egg and cheese biscuits. Never doing that again.
To start off, I ordered two of them but was only charged for and served one. They were bad enough that I'm actually glad this error happened.
The flavor was very bland The sausage had SOME flavor, but the cheese had none. The cheese was also weirdly tough even though it had melted. The biscuit was very spongy and chewy, which was an odd combination of textures.
There's a lot of food I like at Arby's, but I guess their breakfast biscuits aren't one of them.
Atmosphere: 5
Food: 2
Service: 4
Russell Abram
I would give a zero was there to get breakfast the lady was rude being a trucker I have little time to grab food and go 6:15 and not open for business
Service: 1
SBU
Had to wait about a good 20-30 minutes for our food. This was just a stop while driving to Anaheim. Took some drive time away!
Atmosphere: 1
Food: 1
Service: 1
Misty Cabral
Don’t eat here ! Once again another Trucker/Unfriendly Travel Center ! They turn their online ordering off so Travelers & Truckers can not get rewards also! That is so dirty ! I hope this becomes huge attention and I class action gets slapped on you ! There is literally nobody here , there is No Reason to turn off online ordering! Shady ! Just Shady !
Atmosphere: 1
Food: 1
Service: 1
Hector Trujillo
It's way too expensive for a fast food place with food that it's not 5 stars
Payed for a coffee and the cup was super tiny like a kids cup then they told me to get my own coffee from the truck stop by filling it up and steal coffee from them. Not only is that ridiculous but a medium coffee from them is cheaper than getting a kids cup coffee from Arby's. I normally don't give bad reviews to fast food but this pissed me off ?
MOJAVEDESERT SONORANDESERT
The other Arby's on Monroe is way better, better service, cleaner location.
Atmosphere: 2
Food: 2
Service: 2
Fernando perez villalobos
Delicious Thank you for everything
Atmosphere: 5
Food: 5
Service: 5
Chuck Barlow
There should be a shame to give something like this to a customer. I eat at Arby's a lot. This experience made me think about never eating there again
Atmosphere: 4
Food: 1
Service: 4
Billy Boy
Best little Arby's around. The same great service and taste as all the other Arby's I visit from town to town. Cindy was incredibly friendly, not only to myself but also every other customer I observed her waiting on. Food was great as always, and the restaurant was well kept and clean. I have loved Arby's since the early 60
5:45 and was told esclosed
The manager, “Belle” is extremely rude. The person taking the order spoke limited English and got the order wrong. Upon alerting the manager, the manager never apologizes and then tells the customer what they said was different. The manager wasn’t even around when the order was taken so why the attitude and why not just apologize.and remake the order? What would’ve been hard about that?
If you go to this Arby’s, which rightfully has a 3 star rating, expect to receive some “attitude” from the staff because of the manager “Belle” has attitude, I’m going to make the assumption that the staff will follow suit. Very disappointing service.
Atmosphere: 2
Food: 2
Service: 1
I waited at the counter for 10 minutes. Nobody else in line. One person waiting for food. The women working came from the back looked at me
And went behind the food prep area. She was talking to somebody. She appeared again shot me a dirty look and walked back behind the food prep area.
Ignored at food counter with bad service.
Atmosphere: 1
Food: 1
Service: 1
After a lengthy delay waiting for someone to come to the counter. the curly fries I ordered were fresh and good, BUT the price they charged was 70 cents more than the posted price. When asked about this, I was told that it was "the manager's job to change the posted price, but she hadn't gotten around to it". I said that was fine, but in the interim, they are legally required to honor the posted price. They were unwilling (or unable?) to do that, so apparently my choice was apparently to either cancel the order and get a refund, or pay up. I did the latter because I was hungry, but am warning other customers to check what the actual price is before ordering. Very poor business practice!
Atmosphere: 3
Food: 3
Service: 1
I ordered two sausage, egg and cheese biscuits. Never doing that again.
To start off, I ordered two of them but was only charged for and served one. They were bad enough that I'm actually glad this error happened.
The flavor was very bland The sausage had SOME flavor, but the cheese had none. The cheese was also weirdly tough even though it had melted. The biscuit was very spongy and chewy, which was an odd combination of textures.
There's a lot of food I like at Arby's, but I guess their breakfast biscuits aren't one of them.
Atmosphere: 5
Food: 2
Service: 4
I would give a zero was there to get breakfast the lady was rude being a trucker I have little time to grab food and go 6:15 and not open for business
Service: 1
Had to wait about a good 20-30 minutes for our food. This was just a stop while driving to Anaheim. Took some drive time away!
Atmosphere: 1
Food: 1
Service: 1
Don’t eat here ! Once again another Trucker/Unfriendly Travel Center ! They turn their online ordering off so Travelers & Truckers can not get rewards also! That is so dirty ! I hope this becomes huge attention and I class action gets slapped on you ! There is literally nobody here , there is No Reason to turn off online ordering! Shady ! Just Shady !
Atmosphere: 1
Food: 1
Service: 1
It's way too expensive for a fast food place with food that it's not 5 stars
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
Payed for a coffee and the cup was super tiny like a kids cup then they told me to get my own coffee from the truck stop by filling it up and steal coffee from them. Not only is that ridiculous but a medium coffee from them is cheaper than getting a kids cup coffee from Arby's. I normally don't give bad reviews to fast food but this pissed me off ?
The other Arby's on Monroe is way better, better service, cleaner location.
Atmosphere: 2
Food: 2
Service: 2
Delicious Thank you for everything
Atmosphere: 5
Food: 5
Service: 5
There should be a shame to give something like this to a customer. I eat at Arby's a lot. This experience made me think about never eating there again
Atmosphere: 4
Food: 1
Service: 4
Best little Arby's around. The same great service and taste as all the other Arby's I visit from town to town. Cindy was incredibly friendly, not only to myself but also every other customer I observed her waiting on. Food was great as always, and the restaurant was well kept and clean. I have loved Arby's since the early 60
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Sauce, Roast Beef
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