Definitely not BK standards my whopper was a few days old.
Atmosphere: 1
Food: 1
Service: 1
Tristan Baus
Truly the worst fast food experience I’ve had in a while - went through the AI menu ordered a #3 - BACON KING with just the meat cheese and bacon - after ordering and PAYING an employee informed me I that the tacos I ordered would be a few more minutes. I said ok, no worries. As I awaited my tacos, I went to double-check my burger because as a plain-burger kind of consumer, I get my order messed up frequently. There was no bacon on my bacon king and when I pointed this out to the employee, she ARGUED rather viciously with several food and receipt handovers that I ordered something without bacon and would have to pay for the bacon again despite my receipt saying BACON KING. My burger had been passed from my car to the window multiple times with what appeared to be rising hostility and anger. Therefore, I asked for a refund on the burger only because I was SURE at this point my burger would be spit in or contaminated or something, I did not trust my burger being passed in and out of my car window and through the BK kitchen several times throughout several angry employee hands. After sitting in line for my burger refund, the staff tried to intimate me and did not acknowledge any guilt at all whatsoever and INSISTED I Could NOT Keep My Receipt for the order…I thought this was extremely shady that I could not have any receipt for any food I had purchased nor any refund, but ok, I better be refunded at minimum for the burger I gave back after arguing over what I paid for and becoming scared of possible contamination. I called to inform the manager and the manager was professional over the phone, but I told him the damage had been done. I’ve already argued about not paying for bacon… on a BACON KING!!! I’ve already sat through line… AGAIN and wasted more time only to have employees not acknowledge any wrong doing or apologize and INSIST I am left with NO PROOF OF PURCHASE. I truly would have posted the receipt pic showing a bacon king purchase, showing this was no means to argue about paying extra for bacon, but I just wanted to leave with my credit card and my empty stomach at that point. As a fitness-enthusiast BK here at Colma has been my go-too for a hot minute every week for my cheat meal. I assure this business the Colma BK will not get another dollar of my business after this ridiculous encounter OVER BACON!
Atmosphere: 1
Food: 1
Service: 1
Meghan Rector
I came through the drive thru and ordered. Once i got home i realized that there were no fries in my bag. I ordered a whopper meal with a side of chicken fries. I didn't want to drive all the way back to the store at that time, because my burger and chicken fries would get cold. I called the phone number listed in the receipt and it was disconnected. Tried to call the number Google had listed, but that number just rang and rang. Thanks so much for not supporting your customer's concerns. I want my fries. 😡
Food: 3
Service: 1
Adelina Segovia
Burger King never fails they have great burgers. My favorite is a Whopper with cheese
Atmosphere: 5
Food: 5
Service: 5
Teason Miao
I heard BK had a collaboration with Naruto and came here to get the toys! I ordered on my BK app, got to the drive thru, it wasn’t moving for 4 minutes, so I pulled to a parking spot, walked in and got my two kids meal. It was $3.99 for two cheese burger kids meal, ended up being $8.77; I got Kakashi and Rock Lee. Shout out to I believe his name was Ivan & cashier lady who helped me get my order. Very professional and helpful. They saw I was carrying a baby car seat with me so they got me a bag and soda cup holder. Appreciate it fam 🙏🏽
Atmosphere: 5
Food: 5
Service: 5
Bill Lai
Came here for the breakfast specials only and using the paper coupons from circular. Those are better deals than what's available on the BK App
Atmosphere: 3
Food: 3
Service: 3
Dmitrii
don't put two krispies
A Austin
Found plastic in the food. Received a refund but that’s not good.
Mabel M
Guy wasn’t listening to my order. Was confused when handing it to me. Missed items on the order. Didn’t hear other items or confirm anything to begin with. When confronted that he missed something would not let me order while I was at the window. I get it you have to average out the drive thru times but seriously. Get it together with the service because it’s counterintuitive to rush people and compromise quality and accuracy.
Atmosphere: 1
Food: 3
Service: 1
Ryan Allen
Hardly any English was spoken at the front The bathroom was disgusting We were given a completely wrong order
My experience at Burger King was so bad that I feel obligated to warn others. The staff was rude, unbothered, and completely uninterested in actually helping customers. I stood at the counter for several minutes while employees chatted amongst themselves, pretending not to see me. When someone finally acknowledged me, they acted like taking my order was a personal inconvenience.
Aron W
Good burger
Eat, Travel, \u0026 Share Happiness
Good service. Restaurant clean inside. Had ordered to go.
Gordon Seidoh Worley
burgers
María Guadalupe Luna
Absolutely disappointing. They don’t take customers whom arrive 1 hour before closing time. We tried to order to go at 10:00 pm and they said they were closed. The website states they close at 11:00 p.m. Companies like these need to improve and make changes to their business and have reliable employees otherwise this franchise will continue to be known for nothing but horrible.
Definitely not BK standards my whopper was a few days old.
Atmosphere: 1
Food: 1
Service: 1
Truly the worst fast food experience I’ve had in a while - went through the AI menu ordered a #3 - BACON KING with just the meat cheese and bacon - after ordering and PAYING an employee informed me I that the tacos I ordered would be a few more minutes. I said ok, no worries. As I awaited my tacos, I went to double-check my burger because as a plain-burger kind of consumer, I get my order messed up frequently. There was no bacon on my bacon king and when I pointed this out to the employee, she ARGUED rather viciously with several food and receipt handovers that I ordered something without bacon and would have to pay for the bacon again despite my receipt saying BACON KING. My burger had been passed from my car to the window multiple times with what appeared to be rising hostility and anger. Therefore, I asked for a refund on the burger only because I was SURE at this point my burger would be spit in or contaminated or something, I did not trust my burger being passed in and out of my car window and through the BK kitchen several times throughout several angry employee hands. After sitting in line for my burger refund, the staff tried to intimate me and did not acknowledge any guilt at all whatsoever and INSISTED I Could NOT Keep My Receipt for the order…I thought this was extremely shady that I could not have any receipt for any food I had purchased nor any refund, but ok, I better be refunded at minimum for the burger I gave back after arguing over what I paid for and becoming scared of possible contamination. I called to inform the manager and the manager was professional over the phone, but I told him the damage had been done. I’ve already argued about not paying for bacon… on a BACON KING!!! I’ve already sat through line… AGAIN and wasted more time only to have employees not acknowledge any wrong doing or apologize and INSIST I am left with NO PROOF OF PURCHASE. I truly would have posted the receipt pic showing a bacon king purchase, showing this was no means to argue about paying extra for bacon, but I just wanted to leave with my credit card and my empty stomach at that point. As a fitness-enthusiast BK here at Colma has been my go-too for a hot minute every week for my cheat meal. I assure this business the Colma BK will not get another dollar of my business after this ridiculous encounter OVER BACON!
Atmosphere: 1
Food: 1
Service: 1
I came through the drive thru and ordered. Once i got home i realized that there were no fries in my bag. I ordered a whopper meal with a side of chicken fries. I didn't want to drive all the way back to the store at that time, because my burger and chicken fries would get cold. I called the phone number listed in the receipt and it was disconnected. Tried to call the number Google had listed, but that number just rang and rang. Thanks so much for not supporting your customer's concerns. I want my fries. 😡
Food: 3
Service: 1
Burger King never fails they have great burgers. My favorite is a Whopper with cheese
Atmosphere: 5
Food: 5
Service: 5
I heard BK had a collaboration with Naruto and came here to get the toys! I ordered on my BK app, got to the drive thru, it wasn’t moving for 4 minutes, so I pulled to a parking spot, walked in and got my two kids meal. It was $3.99 for two cheese burger kids meal, ended up being $8.77; I got Kakashi and Rock Lee. Shout out to I believe his name was Ivan & cashier lady who helped me get my order. Very professional and helpful. They saw I was carrying a baby car seat with me so they got me a bag and soda cup holder. Appreciate it fam 🙏🏽
Atmosphere: 5
Food: 5
Service: 5
Came here for the breakfast specials only and using the paper coupons from circular. Those are better deals than what's available on the BK App
Atmosphere: 3
Food: 3
Service: 3
don't put two krispies
Found plastic in the food. Received a refund but that’s not good.
Guy wasn’t listening to my order. Was confused when handing it to me. Missed items on the order. Didn’t hear other items or confirm anything to begin with. When confronted that he missed something would not let me order while I was at the window. I get it you have to average out the drive thru times but seriously. Get it together with the service because it’s counterintuitive to rush people and compromise quality and accuracy.
Atmosphere: 1
Food: 3
Service: 1
Hardly any English was spoken at the front
The bathroom was disgusting
We were given a completely wrong order
Restaurantji Recommends
My experience at
Burger King was so bad that I feel obligated to warn others. The staff was rude, unbothered, and completely uninterested in actually helping customers. I stood at the counter for several minutes while employees chatted amongst themselves, pretending not to see me. When someone finally acknowledged me, they acted like taking my order was a personal inconvenience.
Good burger
Good service. Restaurant clean inside. Had ordered to go.
burgers
Absolutely disappointing. They don’t take customers whom arrive 1 hour before closing time. We tried to order to go at 10:00 pm and they said they were closed. The website states they close at 11:00 p.m. Companies like these need to improve and make changes to their business and have reliable employees otherwise this franchise will continue to be known for nothing but horrible.
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