They changed the beloved champagne mustard with a new recipe and it's total garbage now. Seems like they're legitimately hoping to go out of business.
E D
Friendly staff greet you and keep the flow of customers steady. Order ahead to secure the size you prefer or close to it.
Note, they have a Weighted Product policy so make sure to ask how much the extra charge is if the staff say “we only have a ## pound ham.” Staff did not inform me the amount of the extra charge. As a first time customer, this should be explicitly stated out loud, spelled out clearly in the order online page (not just a link to a page) and not assumed that the customer knows it will cost an extra $20 for ham. I understand the policy but please inform customers of exact charges before the receipt is handed over as $55 is not the same as $75.
Atmosphere: 3
Food: 4
Service: 4
M3G COMPUTER
best for ham.
Atmosphere: 5
Food: 5
Service: 5
Yip Yu
How do you ruin your Thanksgiving dinner? You cater your dinner Honey Baked Ham! We pre-ordered 10lb ham and 4 sides, paid handsomely for this and at pickup, we only got the ham and a small Bundt cake as they ran out of food.
So how on earth did you run out of food that people have paid for in advance? And why was food being sold to walk-in customers when you are aware of a very long prepaid order pickup line?
And why wasn't the store properly managed to properly handle the volume and the pickup crowd?
I will be asking for a refund. $174 is too much to be paying for a Thanksgiving dinner with no sides and a Bundt cake that is wholely insufficient to feed everyone.
Review update: I followed the manager/responder's instruction to leave feedback. I have yet to get any response and definitely did not get any resolution as of Dec 21, 2025. Completely unacceptable how the business is run. Management response (or lack of response) is even worse. Think twice before you patronize this business!
Atmosphere: 1
Food: 1
Service: 1
Jessica O'Connor
Delicious ham
Atmosphere: 3
Food: 5
Service: 5
Tom May
Great holiday ham! AND they have a deli where you can order sandwiches to go.
Atmosphere: 5
Food: 5
Service: 5
Dessa R
Thanksgiving 2025 went to pick up ham the day before Thanksgiving at 7:30AM. As expected there was a brief line, although early and some confusion about the line, even though there was only one line. I remember the employee from last year (when I made the mistake of picking up the ham day before Thanksgiving at 5:30PM never again). An employee came out (older black man with pretty green eyes) and was doing his best to announce the difference of lines pre-paid versus reservation/non pre-paid. What can I say, people just don’t listen but he came out periodically to ensure any new customers in the line knew which line. The wait was about 15min in the pre-paid line to pick up ham. The staff allowed me to pick up 2 sweet 12-ct Hawaiian roll bags. The ham was gooooddddd!!!!
Atmosphere: 4
Food: 4
Service: 4
Dukaveli Mccoy
Excellent food and Excellent service
Atmosphere: 5
Food: 5
Service: 5
Dave Koga
Friendly and Good Service
Atmosphere: 4
Food: 5
Service: 5
Gary
Ordered the honey baked ham, mashed potatoes and baked beans along with a pecan pie for Easter with mom. I've never had a bad experience here. A must try.
Ordered takeaway heat up sides and ham for Christmas. Staff were kind and quick to provide our order. Everything was clear about how to reheat and we enjoyed ourselves for two days on what we got.
Kate Walker
I've been going to the HBH store down in Palo Alto for years, but since their closing I needed to find a new location this year. This location made order ahead pick up super easy on Christmas eve, but the ham itself was super super dry. Usually the brown sugar is baked on but this seemed burnt and in one solid block. Not worth the money IMO, may have to consider a new Christmas Eve dinner option.
Bradley Schepp
Pick up order best easy no hassle
Lawrence Bacci
Great Food/Service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Stuffing, The Honeybaked
CCFD FireAdm
I was dreading picking up my turkey and ham 2 days before the holiday, but it was a very pleasant experience. I ordered online - walked in and saw 2 lines. One line was for the pre-order and the other line was for walk in. I was the 2nd person in line and was greeted by a sweet young woman who scanned my order and brought me my 2 turkeys and 1 ham. She was sweet, proficient and professional. Great location with plenty of parking too :) I wish I would have gotten her name so you can recognize this young lady but maybe you can figure it out by my order number 304411609. Thank you for the wonderful customer service from beginning to end. Ordering online was quick and simple and so was pickup. Happy Holidays - Carla
They changed the beloved champagne mustard with a new recipe and it's total garbage now. Seems like they're legitimately hoping to go out of business.
Friendly staff greet you and keep the flow of customers steady. Order ahead to secure the size you prefer or close to it.
Note, they have a Weighted Product policy so make sure to ask how much the extra charge is if the staff say “we only have a ## pound ham.” Staff did not inform me the amount of the extra charge. As a first time customer, this should be explicitly stated out loud, spelled out clearly in the order online page (not just a link to a page) and not assumed that the customer knows it will cost an extra $20 for ham. I understand the policy but please inform customers of exact charges before the receipt is handed over as $55 is not the same as $75.
Atmosphere: 3
Food: 4
Service: 4
best for ham.
Atmosphere: 5
Food: 5
Service: 5
How do you ruin your Thanksgiving dinner? You cater your dinner Honey Baked Ham! We pre-ordered 10lb ham and 4 sides, paid handsomely for this and at pickup, we only got the ham and a small Bundt cake as they ran out of food.
So how on earth did you run out of food that people have paid for in advance? And why was food being sold to walk-in customers when you are aware of a very long prepaid order pickup line?
And why wasn't the store properly managed to properly handle the volume and the pickup crowd?
I will be asking for a refund. $174 is too much to be paying for a Thanksgiving dinner with no sides and a Bundt cake that is wholely insufficient to feed everyone.
Review update: I followed the manager/responder's instruction to leave feedback. I have yet to get any response and definitely did not get any resolution as of Dec 21, 2025. Completely unacceptable how the business is run. Management response (or lack of response) is even worse. Think twice before you patronize this business!
Atmosphere: 1
Food: 1
Service: 1
Delicious ham
Atmosphere: 3
Food: 5
Service: 5
Great holiday ham!
AND they have a deli where you can order sandwiches to go.
Atmosphere: 5
Food: 5
Service: 5
Thanksgiving 2025 went to pick up ham the day before Thanksgiving at 7:30AM. As expected there was a brief line, although early and some confusion about the line, even though there was only one line. I remember the employee from last year (when I made the mistake of picking up the ham day before Thanksgiving at 5:30PM never again). An employee came out (older black man with pretty green eyes) and was doing his best to announce the difference of lines pre-paid versus reservation/non pre-paid. What can I say, people just don’t listen but he came out periodically to ensure any new customers in the line knew which line. The wait was about 15min in the pre-paid line to pick up ham. The staff allowed me to pick up 2 sweet 12-ct Hawaiian roll bags. The ham was gooooddddd!!!!
Atmosphere: 4
Food: 4
Service: 4
Excellent food and Excellent service
Atmosphere: 5
Food: 5
Service: 5
Friendly and Good Service
Atmosphere: 4
Food: 5
Service: 5
Ordered the honey baked ham, mashed potatoes and baked beans along with a pecan pie for Easter with mom. I've never had a bad experience here. A must try.
Restaurantji Recommends
Ordered takeaway heat up sides and ham for Christmas. Staff were kind and quick to provide our order. Everything was clear about how to reheat and we enjoyed ourselves for two days on what we got.
I've been going to the HBH store down in Palo Alto for years, but since their closing I needed to find a new location this year. This location made order ahead pick up super easy on Christmas eve, but the ham itself was super super dry. Usually the brown sugar is baked on but this seemed burnt and in one solid block. Not worth the money IMO, may have to consider a new Christmas Eve dinner option.
Pick up order best easy no hassle
Great Food/Service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Stuffing, The Honeybaked
I was dreading picking up my turkey and ham 2 days before the holiday, but it was a very pleasant experience. I ordered online - walked in and saw 2 lines. One line was for the pre-order and the other line was for walk in. I was the 2nd person in line and was greeted by a sweet young woman who scanned my order and brought me my 2 turkeys and 1 ham. She was sweet, proficient and professional. Great location with plenty of parking too :)
I wish I would have gotten her name so you can recognize this young lady but maybe you can figure it out by my order number 304411609.
Thank you for the wonderful customer service from beginning to end. Ordering online was quick and simple and so was pickup.
Happy Holidays -
Carla
Atmosphere: 5
Food: 5
Service: 5
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