Ordered the honey baked ham, mashed potatoes and baked beans along with a pecan pie for Easter with mom. I've never had a bad experience here. A must try.
Billy King
Ordered takeaway heat up sides and ham for Christmas. Staff were kind and quick to provide our order. Everything was clear about how to reheat and we enjoyed ourselves for two days on what we got.
Kate Walker
I've been going to the HBH store down in Palo Alto for years, but since their closing I needed to find a new location this year. This location made order ahead pick up super easy on Christmas eve, but the ham itself was super super dry. Usually the brown sugar is baked on but this seemed burnt and in one solid block. Not worth the money IMO, may have to consider a new Christmas Eve dinner option.
Bradley Schepp
Pick up order best easy no hassle
Lawrence Bacci
Great Food/Service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Stuffing, The Honeybaked
CCFD FireAdm
I was dreading picking up my turkey and ham 2 days before the holiday, but it was a very pleasant experience. I ordered online - walked in and saw 2 lines. One line was for the pre-order and the other line was for walk in. I was the 2nd person in line and was greeted by a sweet young woman who scanned my order and brought me my 2 turkeys and 1 ham. She was sweet, proficient and professional. Great location with plenty of parking too :) I wish I would have gotten her name so you can recognize this young lady but maybe you can figure it out by my order number 304411609. Thank you for the wonderful customer service from beginning to end. Ordering online was quick and simple and so was pickup. Happy Holidays - Carla
Atmosphere: 5
Food: 5
Service: 5
Carrie Russell
Cashier was a bit reluctant to allow me to hold the ham for weight purposes. I tried to get a feel for how much I needed bigger or smaller. When I put my hand out, he pulled the ham back towards him..? Kinda uncomfortable.
Atmosphere: 2
Food: 5
Service: 4
William L
Really the worst thing. People buy these for family gatherings and special occasions. This one was about 1/3 smaller than advertised. When we got it, it had about a 1/2 inch think layer of honey over about. Alf of it. It was too hard to cut with a knife or fork and had to be broken with impact to access the ham. The ham was not "honey baked" at all, as the honey had not been cooked into the meat. It had no flavor and was dry. We called for direction. Should we put it into the oven to melt the hard layer? We were told no....that's how it was. If the honey didn't melt on, we could try and chew it at the risk of breaking teeth or throw the coating away. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
alejandra corbella
Worst experience catering from them. The food was not ready when I ordered 3 days in advance. The employees were kind and apologized but when you do a large order for an event, you expect food to be ready to go when you arrive.I had to wait at least 35 min extra at the store. The whole experience was so frustrating that I’ll rather make food than have to deal with this company again
Came in to pick up on December 12 for a staff party we were hosting later that evening. Entire experience picking up my order was extremely uncomfortable for me and my friend. The cashiers seemed really annoyed and inconvenienced by our order. I work in the industry and recognize that larger orders can be stressful but they are good for business. As a customer spending $500, I feel human decency is a reasonable expectation. Also we ordered everything online a day before pickup so it's not like we were surprising them. One of the employees was cussing under his breath and the girl was making comments like "Ugh, another one." They sold all of the sides we reserved so we had to spend hours cooking for our staff. Did not apologize for not fulfilling our order and continued to act annoyed. I'm not the type of person to leave reviews but this really left a bad impression on me. Last year, we ordered with the same store and everything went very smoothly and the staff was helpful and nice. Not sure what happened this time.
Service: 1
Tom Praisan
The sides are great, but the ham is way too salty. Have not tried other meat, but hope that they will soon offer low sodium version of their meat offering for people with high blood pressure.
Atmosphere: 4
Food: 3
Service: 5
Quinland Wong
Ham is good as usual. Bought stuffing as well. Yuck! Texture is like baby food. Runny!
Food: 3
Service: 3
Angeles Rodriguez
Honey Baked Ham being sold for 12+ pounds but are actually 8+ pounds.So disappointed ?.I did say that the weight did not feel to me as 12 when i paid for it.As soon as i got home, i weighted on the bussiness scale next door and yes, my suspicion is right!I also bought a 3 pound + and that one is right.Double check, because i will be feeding a family of only boys and they eat good. And it's hard to get the money, I'm a single mama.
Food: 1
Terence Son
Went to grab a sandwich. Inside seems chaotic. The cashier shouted my order to the one making the sandwich. Apparently, he didn’t hear him so waited for a while. My side was potato salad & it was 2 days past the expiration date. $13 for a sandwich with thin slices of ham is not worth it. Meat was dry and the honey mustard tasted very processed.
Friendly and Good Service
Ordered the honey baked ham, mashed potatoes and baked beans along with a pecan pie for Easter with mom. I've never had a bad experience here. A must try.
Ordered takeaway heat up sides and ham for Christmas. Staff were kind and quick to provide our order. Everything was clear about how to reheat and we enjoyed ourselves for two days on what we got.
I've been going to the HBH store down in Palo Alto for years, but since their closing I needed to find a new location this year. This location made order ahead pick up super easy on Christmas eve, but the ham itself was super super dry. Usually the brown sugar is baked on but this seemed burnt and in one solid block. Not worth the money IMO, may have to consider a new Christmas Eve dinner option.
Pick up order best easy no hassle
Great Food/Service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Stuffing, The Honeybaked
I was dreading picking up my turkey and ham 2 days before the holiday, but it was a very pleasant experience. I ordered online - walked in and saw 2 lines. One line was for the pre-order and the other line was for walk in. I was the 2nd person in line and was greeted by a sweet young woman who scanned my order and brought me my 2 turkeys and 1 ham. She was sweet, proficient and professional. Great location with plenty of parking too :)
I wish I would have gotten her name so you can recognize this young lady but maybe you can figure it out by my order number 304411609.
Thank you for the wonderful customer service from beginning to end. Ordering online was quick and simple and so was pickup.
Happy Holidays -
Carla
Atmosphere: 5
Food: 5
Service: 5
Cashier was a bit reluctant to allow me to hold the ham for weight purposes. I tried to get a feel for how much I needed bigger or smaller. When I put my hand out, he pulled the ham back towards him..? Kinda uncomfortable.
Atmosphere: 2
Food: 5
Service: 4
Really the worst thing. People buy these for family gatherings and special occasions. This one was about 1/3 smaller than advertised. When we got it, it had about a 1/2 inch think layer of honey over about. Alf of it. It was too hard to cut with a knife or fork and had to be broken with impact to access the ham. The ham was not "honey baked" at all, as the honey had not been cooked into the meat. It had no flavor and was dry. We called for direction. Should we put it into the oven to melt the hard layer? We were told no....that's how it was. If the honey didn't melt on, we could try and chew it at the risk of breaking teeth or throw the coating away. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Worst experience catering from them. The food was not ready when I ordered 3 days in advance. The employees were kind and apologized but when you do a large order for an event, you expect food to be ready to go when you arrive.I had to wait at least 35 min extra at the store. The whole experience was so frustrating that I’ll rather make food than have to deal with this company again
Atmosphere: 1
Service: 1
Restaurantji Recommends
Came in to pick up on December 12 for a staff party we were hosting later that evening. Entire experience picking up my order was extremely uncomfortable for me and my friend. The cashiers seemed really annoyed and inconvenienced by our order. I work in the industry and recognize that larger orders can be stressful but they are good for business. As a customer spending $500, I feel human decency is a reasonable expectation. Also we ordered everything online a day before pickup so it's not like we were surprising them. One of the employees was cussing under his breath and the girl was making comments like "Ugh, another one." They sold all of the sides we reserved so we had to spend hours cooking for our staff. Did not apologize for not fulfilling our order and continued to act annoyed. I'm not the type of person to leave reviews but this really left a bad impression on me. Last year, we ordered with the same store and everything went very smoothly and the staff was helpful and nice. Not sure what happened this time.
Service: 1
The sides are great, but the ham is way too salty. Have not tried other meat, but hope that they will soon offer low sodium version of their meat offering for people with high blood pressure.
Atmosphere: 4
Food: 3
Service: 5
Ham is good as usual. Bought stuffing as well. Yuck! Texture is like baby food. Runny!
Food: 3
Service: 3
Honey Baked Ham being sold for 12+ pounds but are actually 8+ pounds.So disappointed ?.I did say that the weight did not feel to me as 12 when i paid for it.As soon as i got home, i weighted on the bussiness scale next door and yes, my suspicion is right!I also bought a 3 pound + and that one is right.Double check, because i will be feeding a family of only boys and they eat good. And it's hard to get the money, I'm a single mama.
Food: 1
Went to grab a sandwich. Inside seems chaotic. The cashier shouted my order to the one making the sandwich. Apparently, he didn’t hear him so waited for a while. My side was potato salad & it was 2 days past the expiration date. $13 for a sandwich with thin slices of ham is not worth it. Meat was dry and the honey mustard tasted very processed.
Wheelchair accessibility: Poor
Atmosphere: 2
Food: 2
Service: 3
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