I’ve never written a review before but unfortunately my experience caused me to do so for this establishment. Came around 8:55 pm ( not busy at all) . Ordered 4 fish tacos & 2 chicken burritos . I received my tacos at the window but was asked to park infront to wait for the burritos , which I didn’t mind . I waited around 25 minutes in the front to have no one come out with my remaining food . Had to go back into the drive thru line to remind them that I was waiting on my burritos to come and find out that they were not even started . Would advise going to the surrounding restaurants to get better service .
Food: 1
Service: 1
james moss
Spent 25 minutes for two bean and cheese burritos, from one ex del taco manager to another it doesnt take this dam long for two burritos!
Atmosphere: 2
Food: 2
Service: 1
Luke Phillip
9-18-2023 I really like this Del Taco, but yesterday's experience was atrocious. We had a few orders, and one of them took over twenty minutes, because they never dropped the fries. 1-30-2024 Again, I like this Del Taco usually, but it is wishy-washy with customer service and sizes of tacos and burritos, meaning they are too small a lot of times. I only go here now, if in the area, I never think to go here anymore. Whatever is going on in your life "employee" and I won't name who, because people need to work, and slamming people for a bad moment or bad day is ignorant and childish, but whatever it is, keep your head up, and perserver through the rough days because tomorrow is better, brighter, and more beautiful.
Recommended dishes: Fries, Crinkle Cut Fries, Double Del Cheeseburger, The Del Taco
yoly
They are always short staffed but their adittude and generousity make up for it! Good Job guys!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Burrito
Leon Blanche
Customer service was great and the food was good. It did take a long time to get the order. It was a busy area since I ordered drive thru. Next time Ill post the traffic recorded while waiting for my order.
Atmosphere: 5
Food: 5
Service: 5
Chasingthemedia Photography
Excellent customer
Atmosphere: 5
Food: 5
Service: 5
Isaac Huerta
Is aight sumn light
Atmosphere: 5
Food: 3
Service: 3
JudyAnn Mendoza
I want to start this out with saying I wish I could give a 0 star review with how awful the situation I had to deal with the manager on staff at this location on November 22nd, 2023. My dad had just came back from work and wanted to bring back food for us in which he decided to go to this location which was a big mistake. When he got home he realized they had given us the completely wrong order in which I had called and talked to some young guy on the phone. I told him the situation and he informed me if I were to come down they can remake my order and apologized. But the manager when I had arrived couldn’t more blatantly accuse me of theft more clearly. I walked in thinking this would be an easy situation but immediately got interrogated about what had gone on. I said the complete order was wrong and they handed us the wrong one. I’m which she asked why I didn’t bring the food they had given us back. In which I was not informed to bring it back in the first place. She then told me, “ isn’t it weird you’re keeping food that’s not yours” as if I’m trying to pull something on a cheap food establishment in which I didn’t feel in the mood to be accused of theft so I said fine I’ll just go. Whoever trained this manager majorly failed to teach her about customer service and she is an embarrassment to this establishment and I hope no one has to run into her. Certainly won’t be eating here again with employees like her.Update: The manager that accused me of stealing is named Cassandra and the helpful young guy’s name was issac. It was $40 worth of food we didn’t receive and I drive back to give them the food they so badly wanted in the beginning. I have picture to prove the wrong order was given and a video where she did not apologize for accusing me of stealing. I was also informed that the money we spent on food could not be refunded so now del taco has stolen from us and I will be reporting this to corporate.
Atmosphere: 1
Food: 1
Service: 1
John Martinez
It was a bad day .. the location was understaffed which made a long wait for our food . Manager was running around trying to serve everyone.. but food was ?
Atmosphere: 4
Food: 5
Service: 4
Michelle Trimble
This store actually doesn't even deserve 1 star. Ordered online for a reason. For what!!?? Still take forever, still get pulled to the side of the store to wait for your food. Don't bring the drink out, missing food, Quality of food is another issue. Cold food, broken taco shells. Employees (Cassandra) can't help with questions regarding the app because she doesn't work for the app. Del Taco, you didn't train employees on how to assist customers with any issues that may occur?
Just went through the drive thru and was trying to use the app for some tacos and it wasn't what I thought it was and when I asked a question about it, the manager came up to the person working the drive thru and yelled at to quote " JUST GIVE IT TO THEM, SO THEY CAN GET OUT OF THE DRIVE WAY"... very rude manager...
Atmosphere: 1
Food: 3
Service: 1
Savanna G.
Really bad service. Was just trying figure out the app and was completely pushed away from it. Was just trying to order and immediately being completely rude about it.
Henry Toloza
Snack tacos literally stunk and the fries were cold . Went 9/24 at 830pm . Shame i used to eat breakfast there
Atmosphere: 4
Food: 1
Service: 5
C T
I drive by this place early morning and every single time it is completely dark, but I can see some kitchen lights on and there are cars in the parking lot. Clearly they don't want business because it's all dark. I don't want to use my money at this establishment since they don't want to be making food and I don't think it would come out good. In fact, when I Do get food from here the food is almost always cold and doesn't taste good.
Atmosphere: 1
Food: 2
Service: 1
Dana Burke
One of my employees lost his phone at the restaurant and the Managers Celina and Gabby went above and beyond to help us look for it. Sadly we didn't find it, but what absolutely great customer service as well as such a kind human thing to do especially during lunch time. Thank you all so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Soft Taco, Carne Asada Fries, Mild Sauce, Burrito, The Del Taco
I’ve never written a review before but unfortunately my experience caused me to do so for this establishment. Came around 8:55 pm ( not busy at all) . Ordered 4 fish tacos & 2 chicken burritos . I received my tacos at the window but was asked to park infront to wait for the burritos , which I didn’t mind . I waited around 25 minutes in the front to have no one come out with my remaining food . Had to go back into the drive thru line to remind them that I was waiting on my burritos to come and find out that they were not even started . Would advise going to the surrounding restaurants to get better service .
Food: 1
Service: 1
Spent 25 minutes for two bean and cheese burritos, from one ex del taco manager to another it doesnt take this dam long for two burritos!
Atmosphere: 2
Food: 2
Service: 1
9-18-2023 I really like this Del Taco, but yesterday's experience was atrocious. We had a few orders, and one of them took over twenty minutes, because they never dropped the fries. 1-30-2024 Again, I like this Del Taco usually, but it is wishy-washy with customer service and sizes of tacos and burritos, meaning they are too small a lot of times. I only go here now, if in the area, I never think to go here anymore. Whatever is going on in your life "employee" and I won't name who, because people need to work, and slamming people for a bad moment or bad day is ignorant and childish, but whatever it is, keep your head up, and perserver through the rough days because tomorrow is better, brighter, and more beautiful.
Recommended dishes: Fries, Crinkle Cut Fries, Double Del Cheeseburger, The Del Taco
They are always short staffed but their adittude and generousity make up for it! Good Job guys!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Burrito
Customer service was great and the food was good. It did take a long time to get the order. It was a busy area since I ordered drive thru. Next time Ill post the traffic recorded while waiting for my order.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer
Atmosphere: 5
Food: 5
Service: 5
Is aight sumn light
Atmosphere: 5
Food: 3
Service: 3
I want to start this out with saying I wish I could give a 0 star review with how awful the situation I had to deal with the manager on staff at this location on November 22nd, 2023. My dad had just came back from work and wanted to bring back food for us in which he decided to go to this location which was a big mistake. When he got home he realized they had given us the completely wrong order in which I had called and talked to some young guy on the phone. I told him the situation and he informed me if I were to come down they can remake my order and apologized. But the manager when I had arrived couldn’t more blatantly accuse me of theft more clearly. I walked in thinking this would be an easy situation but immediately got interrogated about what had gone on. I said the complete order was wrong and they handed us the wrong one. I’m which she asked why I didn’t bring the food they had given us back. In which I was not informed to bring it back in the first place. She then told me, “ isn’t it weird you’re keeping food that’s not yours” as if I’m trying to pull something on a cheap food establishment in which I didn’t feel in the mood to be accused of theft so I said fine I’ll just go. Whoever trained this manager majorly failed to teach her about customer service and she is an embarrassment to this establishment and I hope no one has to run into her. Certainly won’t be eating here again with employees like her.Update: The manager that accused me of stealing is named Cassandra and the helpful young guy’s name was issac. It was $40 worth of food we didn’t receive and I drive back to give them the food they so badly wanted in the beginning. I have picture to prove the wrong order was given and a video where she did not apologize for accusing me of stealing. I was also informed that the money we spent on food could not be refunded so now del taco has stolen from us and I will be reporting this to corporate.
Atmosphere: 1
Food: 1
Service: 1
It was a bad day .. the location was understaffed which made a long wait for our food . Manager was running around trying to serve everyone.. but food was ?
Atmosphere: 4
Food: 5
Service: 4
This store actually doesn't even deserve 1 star. Ordered online for a reason. For what!!?? Still take forever, still get pulled to the side of the store to wait for your food. Don't bring the drink out, missing food, Quality of food is another issue. Cold food, broken taco shells. Employees (Cassandra) can't help with questions regarding the app because she doesn't work for the app. Del Taco, you didn't train employees on how to assist customers with any issues that may occur?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just went through the drive thru and was trying to use the app for some tacos and it wasn't what I thought it was and when I asked a question about it, the manager came up to the person working the drive thru and yelled at to quote " JUST GIVE IT TO THEM, SO THEY CAN GET OUT OF THE DRIVE WAY"... very rude manager...
Atmosphere: 1
Food: 3
Service: 1
Really bad service. Was just trying figure out the app and was completely pushed away from it. Was just trying to order and immediately being completely rude about it.
Snack tacos literally stunk and the fries were cold . Went 9/24 at 830pm . Shame i used to eat breakfast there
Atmosphere: 4
Food: 1
Service: 5
I drive by this place early morning and every single time it is completely dark, but I can see some kitchen lights on and there are cars in the parking lot. Clearly they don't want business because it's all dark. I don't want to use my money at this establishment since they don't want to be making food and I don't think it would come out good. In fact, when I Do get food from here the food is almost always cold and doesn't taste good.
Atmosphere: 1
Food: 2
Service: 1
One of my employees lost his phone at the restaurant and the Managers Celina and Gabby went above and beyond to help us look for it. Sadly we didn't find it, but what absolutely great customer service as well as such a kind human thing to do especially during lunch time. Thank you all so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Soft Taco, Carne Asada Fries, Mild Sauce, Burrito, The Del Taco