Popeyes Louisiana Kitchen

I know one shouldn’t have much expectation when coming to Popeyes, but this so called employee Valerie is a disgrace. Rude and disrespectful. I asked if she could take my order at the register she told me no and walked away.

Service: 1

I placed a Togo online at 8 pm to pickup at 8:50 soon as I placed an order they prompted my order was ready.
I pick up my order at 8:50 get it home and the whole order was bad the chicken was all scrap pieces that didn’t sell during the day I ordered a 8 piece meal and they gave me maybe 15 pieces of dried out breading no real chicken because the were less then a 1/2 inch thick and the Mac and cheese was overcooked and curdled one big pile of mush. I called the store asking for a refund they said it was an online order so they would not refund me and that’s the way they cook the Mac and cheese. Tried online customer service and they wouldn’t give me any money back only a coupon for half of what I paid on my next visit ( Never Again) when I refused the offer they offered me 2500 points I refused the offer again asking for a full refund and I told the I still have all the food to give back to them so they can sell to someone else. Now I receive a message saying my case has been closed and to reopen another claim to start again. I tried to open a new claim online and they put me in a loop saying case has been closed. So I call the corporate office they take your phone number and hang up on you saying they will send you a txt for further assistance
All it was is a link back to the online help same one that had me blocked. Bottom line they serve you crap and if you complain the keep all your money and block you from customer service.
SAVE YOUR MONEY AND GO SOMEWHERE ELSE BESURE TO TELL ALL YOUR FRIENDS AND COWORKERS I WORK IN A HOSPITAL SO I HAVE 4000 coworkers and lived in the area for 60 years

Popeyes location was
1500 w valley blvd Colton ca 92324
Visit date was 9/11/25

Not sure why I would try calling the store or the support. The store told me that night that they could not do anything about it because it was an Online order so I had to go through customer support.
Customer support or services are the ones that either blocked me or put me in a loop

Atmosphere: 3

Food: 1

Service: 1

I'm not a fan of the kiosks, but I was forced to deal with it. The quality of the chicken has plummeted. Too much breading and very little meat. The dining area was fairly clean.

Atmosphere: 4

Food: 2

Service: 3

Food was good, but it was VERY expensive, more than other fast food options.

Atmosphere: 4

Food: 4

Service: 4

Ordered online..really good deals! was ready in literally minutes...friendly &clean. The new signature sauce is WAY too salty..the chicken already has alot of flavor

Atmosphere: 5

Food: 5

Service: 5

Is this how you guys make your chicken wraps just roll up a chicken tender and sprinkle some cheese on top $10 for this ridiculous

Food: 1

Messed up to do 2 sauces per order instead of per meal. Expecting a whole group to share 2 is not okay. It’s always slow when we go here, guess they just want to be slower.

I've online ordered from this store twice and the first time they sent me the wrong side. The second time, today, the completely forgot to send either of my sides. I don't understand what is so hard about looking at the tag with the items in the order and making sure it's all in the bag.

Food: 3

Service: 3

Don’t come here unless you want your order messed up. I live around The area and have visited the place numerous times for quick food to feed the family. They’ve recently started messing up orders of mine frequently. Once in a while mistakes are okay but this is now the 4th time. This time they forgot a sandwhich. It’s is outrageous to come home and realize they forgot your order and you can’t even go back.

Atmosphere: 3

Food: 1

Service: 3

Tasty chicken - great deal right now for 3-piece box - tenders or bone-in with 2 sides

You order through a computer which took forever and then the food was disgusting.

Atmosphere: 1

Food: 1

Service: 1

Food wasn't bad, the atmosphere wasn't bad either, but once I saw the prices on the menu I'm surprised all they have is chicken, I can get a lobster risotto for $45 dollars, how's a 16 PC $50 and that's just for the chicken that's not the whole meal. 😭 why Popeyes! Whyyyyyyyy!!!!!!

Atmosphere: 1

Food: 1

Service: 5

Drive thru is AI which is good because it understands what you're ordering better than most humans. I like the bone in chicken flavored 6pc. Pretty tasty and variety of flavors. Line is usually not bad, at least every time I go.

Food: 4

Service: 4

this is my local popeyes, always hits never misses

This looks like a brand new store. The outside is immaculate! It looks like they just newly opened. Ordering was fast and concise with the Ai voice prompt. It was an amazing experience. Friendly staff topped off the entire experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Chicken Sandwich, Chicken Sandwich