Just want to say that I truly appreciate Kathia & Michelle! They honestly make it worth going to Starbucks with their amazing customer service. Also they make their drinks amazing!
Atmosphere: 5
Food: 5
Service: 5
Kish David
Braylin is a real G
Atmosphere: 5
Food: 5
Service: 5
GlenBates III
I come to this Starbucks pretty much every day and I have no idea why but Scilla always has the worst attitude. Also every time she takes my order my drink is always wrong.
Atmosphere: 1
Service: 1
AnonymousSS Google User
I’ve repeatedly experienced discrimination and poor treatment as a disabled customer at two Starbucks locations:
125 Redlands Blvd, San Bernardino, CA 92408
1241 E. Washington St, Colton, CA 92324
As someone protected under the ADA, I expect to be treated with respect when I let staff know I have a disability. Unfortunately, I’ve repeatedly been questioned, scolded, and even threatened with order cancellations simply because I cannot place my mobile order 15–20 minutes in advance due to medical appointments. I’ve explained that I’m disabled and that the app helps me manage my neurological condition by remembering my drink order for me, yet employees still challenge me every time.
Starbucks is a multi-billion-dollar company, and if there are ongoing issues with ticket printing or order timing, that should be handled internally by your IT or operations team — not taken out on customers, especially those with disabilities.
Please ensure your employees and managers receive proper ADA and sensitivity training. When a customer identifies as disabled, that should be the end of the discussion — not the start of a confrontation.
I’m not asking for special treatment, only for equal access and a simple, respectful experience when ordering my drink and food without being harassed or made to prove my disability.
I did attempt to resolve this without leaving a negative review, but I guess I am not worthy of a phone call back from management to see how they will proceed with their future employee ADA training.
Atmosphere: 1
Food: 1
Service: 1
Luke Phillip
Danishes, pikes place coffee, and breakfast sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Wesley Odell
Love this location Kate is my favorite Baristara
Atmosphere: 5
Food: 5
Service: 5
Tim Walker
I went through the drive through to get a cup of oatmeal when I got it,it was like no water in it oatmeal was little warm that mess up my morning my stomach i call at the store said come back we make it again really waste gas money. It was like a little kid make it😏
Atmosphere: 1
Food: 1
Service: 1
Miguel Escobedo
Nice place and good service.
Atmosphere: 5
Food: 5
Service: 5
Sonya L Hunter
Aisha is a wonderful customer service worker. She pays attention to detail with special order customer.. that Carmel frapp was EVERYTHING!!! And Ms Aisha remembered my name... Have a beautiful Easter Ms Aisha
Atmosphere: 5
Service: 5
Amanda Brewer
Fast and friendly experience iced cherry chai is 🔥 so delicious. Plus spinach feta wrap
I’ve been an everyday customer and got a pupcup for my dog at about 12 pm and came later at 1:30 on the same day with my other dog and the guy at the window said “I’m sorry I don’t have any whipped cream today when I had just got one not too long ago. This was extremely rude and I will not be coming back.
Jordan Ashburn
Door is locked when all I wanted was my mobile order. It’s been this way for a while. Trashy location
Just want to say that I truly appreciate Kathia & Michelle! They honestly make it worth going to Starbucks with their amazing customer service. Also they make their drinks amazing!
Atmosphere: 5
Food: 5
Service: 5
Braylin is a real G
Atmosphere: 5
Food: 5
Service: 5
I come to this Starbucks pretty much every day and I have no idea why but Scilla always has the worst attitude. Also every time she takes my order my drink is always wrong.
Atmosphere: 1
Service: 1
I’ve repeatedly experienced discrimination and poor treatment as a disabled customer at two Starbucks locations:
125 Redlands Blvd, San Bernardino, CA 92408
1241 E. Washington St, Colton, CA 92324
As someone protected under the ADA, I expect to be treated with respect when I let staff know I have a disability. Unfortunately, I’ve repeatedly been questioned, scolded, and even threatened with order cancellations simply because I cannot place my mobile order 15–20 minutes in advance due to medical appointments. I’ve explained that I’m disabled and that the app helps me manage my neurological condition by remembering my drink order for me, yet employees still challenge me every time.
Starbucks is a multi-billion-dollar company, and if there are ongoing issues with ticket printing or order timing, that should be handled internally by your IT or operations team — not taken out on customers, especially those with disabilities.
Please ensure your employees and managers receive proper ADA and sensitivity training. When a customer identifies as disabled, that should be the end of the discussion — not the start of a confrontation.
I’m not asking for special treatment, only for equal access and a simple, respectful experience when ordering my drink and food without being harassed or made to prove my disability.
I did attempt to resolve this without leaving a negative review, but I guess I am not worthy of a phone call back from management to see how they will proceed with their future employee ADA training.
Atmosphere: 1
Food: 1
Service: 1
Danishes, pikes place coffee, and breakfast sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Love this location Kate is my favorite Baristara
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through to get a cup of oatmeal when I got it,it was like no water in it oatmeal was little warm that mess up my morning my stomach i call at the store said come back we make it again really waste gas money. It was like a little kid make it😏
Atmosphere: 1
Food: 1
Service: 1
Nice place and good service.
Atmosphere: 5
Food: 5
Service: 5
Aisha is a wonderful customer service worker. She pays attention to detail with special order customer.. that Carmel frapp was EVERYTHING!!! And Ms Aisha remembered my name... Have a beautiful Easter Ms Aisha
Atmosphere: 5
Service: 5
Fast and friendly experience iced cherry chai is 🔥 so delicious. Plus spinach feta wrap
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thanks for your help
Atmosphere: 5
Food: 5
Service: 5
Larry the manger is very rude and unprofessional
Atmosphere: 1
Food: 1
Service: 1
Fast and accessible
Atmosphere: 3
Food: 3
Service: 3
I’ve been an everyday customer and got a pupcup for my dog at about 12 pm and came later at 1:30 on the same day with my other dog and the guy at the window said “I’m sorry I don’t have any whipped cream today when I had just got one not too long ago. This was extremely rude and I will not be coming back.
Door is locked when all I wanted was my mobile order. It’s been this way for a while. Trashy location
Atmosphere: 1
Food: 1
Service: 1
Loading...