Pieology Pizzeria, Citadel

My experience wasn’t good this time. I could tell the cashier was impatient while checking our orders. Brownies and drinks are self-served if you get it. They also forgot our dressing, and we had to ask them for it.

Pretty chaos just getting all the things we ordered. However, the most disappointing thing was that our two orders of pizzas and one calzone were all kinda burnt.

I loved the girls who served us—especially Johana, she was wonderful! The 16” XL pizza 🍕 was absolutely delicious and big enough for all four of us (2 adults and 2 kids). I’d definitely recommend grabbing a pizza 🍕 if you get a chance to visit the Citadel Outlets in L.A.!

Great Pizzas in the Citadel. They prepare these right away with thin or thick crust, the thin one is super crispy, you choose your toppings and the result is a delicously crafted pizza! My son loves it.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese Pizza, Pizza Peperoni Extraqueso En Citadel, Meat Pizza

I would to say thank you Kobe & Pablo were great at attending my parents & i we have a gluten allergy and Kobe was super careful and super polite also it such a a clean Pieology clean surfaces. Thank you for everything definitely will be returning.

Why so stingy about the toppings quantity - when you allow unlimited toppings?

Vegetarian options: You're good unless you're vegan. But at that point, what are you doing buying a pizza?

Wheelchair accessibility: No stairs.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Craft Your Own Pizza

I recently visited Pieology and had a disappointing experience with the staff’s knowledge and customer service. Every question I asked—whether it was about menu options or the mobile app was met with an “I don’t know” response. It felt like no one was trained or informed enough to assist customers effectively.

While the food itself was good, the lack of helpfulness from the employees made the overall experience frustrating. A little more training on the app, menu, and general customer interactions could make a big difference. Hopefully, this feedback helps improve service for future customers.

Atmosphere: 4

Service: 2

Nice pizza customised

Atmosphere: 3

Food: 4

Service: 3

I tried the pizza ? salad ? combo. It’s a great idea; you can build your own pizza and either build your own salad or get a Caesar salad. This place as well as the one at Irvine Spectrum Shopping ?️ Mall are great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Entree Caesar Salad, Fire Grilled BBQ Chicken Pizza

fast service and decent pizza but they don't switch gloves or pizza cutter between orders and pizzas, so if you have food allergies you might want to avoid this place

New girls working there are very rude. This will the last time I eat at this location.

Service: 1

Amazing quick spot to eat a personal made pizza, been so good that I’ve been coming for a couple years now and have had no issues.

Until my most recent visit where I was about to pay for meal and as I was going to leave a tip as always the young cashier explained that they no longer accept tips?? Excuse me upper management but these workers clearly aren’t making their dream income working here but they still come every day and provide the great service they do and make excellent pizza. So the least you could do as a owner or manager is give these employees their tip option. Seriously what type of establishment removes tipping options? You lose almost nothing but team moral and quality of work. Seriously self reflect on the decision you guys made on this one and see what the result is since you’ve done it.

Atmosphere: 4

Food: 5

Service: 5

MY SON LOVED THE GLUTEN FREE PIZZA CRUST AND DAIRY FREE CHEESE TOP QUALITY FOOD, MY PIZZA WAS GREAT AS WELL.

Atmosphere: 5

Food: 5

Service: 5

We are from Australia - My 7 year old son - says “it’s the best pizza in the world” we even had Rays Pizza in NYC after. And since we have gotten back to AUS he still raves about “Mall pizza”

Atmosphere: 5

Food: 5

Service: 5

Great pizza service. You create your own ingredients like subway.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza