Ordered Iced vanilla latte, brownie, & coffee cake. Both breads were extremely dry & the brownie was not even a brownie but chocolate cake! The coffee was also nothing special. The only saving grace were the relatively cheap price & kind staff.
Aldrick Amparo
If you want ice cream in the middle of California, this is the place to go. I personally recommend getting the triple scoop cookies and cream on an ice cream cone. It’s pretty tasty, and I recommend coming back here for seconds!!!
Delia P
Only got coffee, iced vanilla latte 😋 delicious and strong not too sweet just perfect 👌. They serve giant scoops of ice cream that look delicious
Rustam O
Very disappointing. They use low-quality espresso and don’t even prepare it correctly — they pour it after the milk. The milk foam was just big bubbles and way too hot, completely off from what a proper cappuccino should be. Even the ice cream wasn’t mixed. Not worth it.
차미
I just only 1 croissant, they wared it up for me and taste is decent. Good for hunger.
Food: 5
Calvin Anggala
The biggest ice cream cone that I’ve ever had ?
Atmosphere: 5
Food: 5
Service: 5
Felipe Quiroz
Very cool, I would return 100% They even gave me a donut ❤️ Highly recommended the supreme burrito, very good service, very friendly and the staff spoke English and Spanish!
Atmosphere: 5
Food: 5
Service: 5
Hussein Ahmed
A nice coffee break while the you do the non-stop shopping
Atmosphere: 4
Food: 4
Service: 4
Faith Peace
Very good services ?, food is good portion. Will go back again.
Atmosphere: 3
Food: 4
Service: 5
Estela dominguez
I bought a coffee cake and it was hard as a rock. And when i went back to complain the association Said to me it need to be heated. And I told him I was not going to eat it now. I looked in the display case it was in and it is a refrigerator. So I said ok since it has been refrigerated I will take it. But then as i was walking out all the association started to laught so i took it back. Rude rude and again rude.
Poor Service I recently visited Pronto Cafe and was thoroughly disappointed by the service. the service left much to be desired. The cafe next to Under Armor!!! I DONT EVER recommend
Firstly, the staff seemed uninterested and inattentive. they were rude and seemed impatient with my questions about asking if they can give me a small cup or a water cup. I had my elderly parents and their ice cream was falling on their arm. They were charging $.83 which I wouldn’t mind they were very rude . I asked can I just keep this cup and she grabbed it from my hand!! Overall, my experience at pronto cafe was disappointing. The poor service overshadowed the potential enjoyment of the ice cream. I hope the management addresses these issues to improve customer service …
Atmosphere: 1
Food: 2
Service: 1
Gamaliel Pena
The young lady working there is very rude. Will not be buying coffee here no more.
Atmosphere: 1
Food: 5
Service: 1
Paolo Pizzi
If you feel the urge for a coffee beverage while shopping at Citadel Outlets, you only have two choices: Starbucks and Pronto Cafe. I'm not a big fan of Starbucks, and I typically prefer an independent establishment or a smaller chain. Well, I'm afraid this is the exception. Not only is the coffee not any better than Starbucks, but you also get a much smaller choice: no decaf, no soy milk, no other type of milk. In addition, the service is terrible, and one of the employees was downright rude to my wife. That's totally unacceptable. Highly NOT recommended.
Atmosphere: 1
Food: 2
Service: 1
Jumiko Arasaki
Opinion on Soon coffee inside Citadel. (NOT the kiosk at one of the entrances). Bad customer service. No good training to employees, they are too young. Unfortunately I don't know the name of the person who was so disrespectful and irresponsible. We ordered chocolate ice cream and they gave us Rocky Road, full of nuts. My daughter is allergic and we would have ended up in the hospital because of this person who doesn't know what he is selling. I would like the manager to contact me to tell him what else happened because that's not all. Please NOOO go to this place. It's not worth paying to have a bad time.
Atmosphere: 1
Food: 5
Service: 1
Isabella
Opinion on Soon coffee inside Citadel. (NOT the kiosk at one of the entrances). Bad customer service. No good training to employees, they are too young. Unfortunately I don't know the name of the person who was so disrespectful and irresponsible. We ordered chocolate ice cream and they gave us Rocky Road, full of nuts. My daughter is allergic and we would have ended up in the hospital because of this person who doesn't know what he is selling. I would like the manager to contact me to tell him what else happened because that's not all. Please NOOO go to this place. It's not worth paying to have a bad time.
Ordered Iced vanilla latte, brownie, & coffee cake. Both breads were extremely dry & the brownie was not even a brownie but chocolate cake! The coffee was also nothing special. The only saving grace were the relatively cheap price & kind staff.
If you want ice cream in the middle of California, this is the place to go. I personally recommend getting the triple scoop cookies and cream on an ice cream cone. It’s pretty tasty, and I recommend coming back here for seconds!!!
Only got coffee, iced vanilla latte 😋 delicious and strong not too sweet just perfect 👌. They serve giant scoops of ice cream that look delicious
Very disappointing. They use low-quality espresso and don’t even prepare it correctly — they pour it after the milk. The milk foam was just big bubbles and way too hot, completely off from what a proper cappuccino should be. Even the ice cream wasn’t mixed. Not worth it.
I just only 1 croissant, they wared it up for me and taste is decent. Good for hunger.
Food: 5
The biggest ice cream cone that I’ve ever had ?
Atmosphere: 5
Food: 5
Service: 5
Very cool, I would return 100%
They even gave me a donut ❤️
Highly recommended the supreme burrito, very good service, very friendly and the staff spoke English and Spanish!
Atmosphere: 5
Food: 5
Service: 5
A nice coffee break while the you do the non-stop shopping
Atmosphere: 4
Food: 4
Service: 4
Very good services ?, food is good portion. Will go back again.
Atmosphere: 3
Food: 4
Service: 5
I bought a coffee cake and it was hard as a rock. And when i went back to complain the association Said to me it need to be heated. And I told him I was not going to eat it now. I looked in the display case it was in and it is a refrigerator. So I said ok since it has been refrigerated I will take it. But then as i was walking out all the association started to laught so i took it back. Rude rude and again rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Poor Service
I recently visited Pronto Cafe and was thoroughly disappointed by the service. the service left much to be desired. The cafe next to
Under Armor!!!
I DONT EVER recommend
Firstly, the staff seemed uninterested and inattentive. they were rude and seemed impatient with my questions about asking if they can give me a small cup or a water cup. I had my elderly parents and their ice cream was falling on their arm. They were charging $.83 which I wouldn’t mind they were very rude . I asked can I just keep this cup and she grabbed it from my hand!!
Overall, my experience at pronto cafe was disappointing. The poor service overshadowed the potential enjoyment of the ice cream. I hope the management addresses these issues to improve customer service …
Atmosphere: 1
Food: 2
Service: 1
The young lady working there is very rude. Will not be buying coffee here no more.
Atmosphere: 1
Food: 5
Service: 1
If you feel the urge for a coffee beverage while shopping at Citadel Outlets, you only have two choices: Starbucks and Pronto Cafe. I'm not a big fan of Starbucks, and I typically prefer an independent establishment or a smaller chain. Well, I'm afraid this is the exception. Not only is the coffee not any better than Starbucks, but you also get a much smaller choice: no decaf, no soy milk, no other type of milk. In addition, the service is terrible, and one of the employees was downright rude to my wife. That's totally unacceptable. Highly NOT recommended.
Atmosphere: 1
Food: 2
Service: 1
Opinion on Soon coffee inside Citadel. (NOT the kiosk at one of the entrances). Bad customer service. No good training to employees, they are too young. Unfortunately I don't know the name of the person who was so disrespectful and irresponsible. We ordered chocolate ice cream and they gave us Rocky Road, full of nuts. My daughter is allergic and we would have ended up in the hospital because of this person who doesn't know what he is selling. I would like the manager to contact me to tell him what else happened because that's not all. Please NOOO go to this place. It's not worth paying to have a bad time.
Atmosphere: 1
Food: 5
Service: 1
Opinion on Soon coffee inside Citadel. (NOT the kiosk at one of the entrances). Bad customer service. No good training to employees, they are too young. Unfortunately I don't know the name of the person who was so disrespectful and irresponsible. We ordered chocolate ice cream and they gave us Rocky Road, full of nuts. My daughter is allergic and we would have ended up in the hospital because of this person who doesn't know what he is selling. I would like the manager to contact me to tell him what else happened because that's not all. Please NOOO go to this place. It's not worth paying to have a bad time.
Atmosphere: 1
Food: 5
Service: 1
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