I ordered a green tea cloud cake to celebrate my friend’s 90 year old birthday. This is a very serious event to me so I went personally to the shop near Great Neck LIRR three days in advance, chose my favorable cake,fully paid, and watched the guy who took my order clearly wrote on the order chit that the cake would be collected 10-11am today. I went this morning, to my enormous surprise, they told me the cake had not been made because the order form was still in the drawer, not yet go into the kitchen!! WHAT A ⋯⋯！The young guy, according to them a part-timer, was not there this morning, but the one who had supervised, a middle aged woman, was there. She was awful, shredding all liability to the part-timer, offered no options and not even an apology. I could not find a similar cake in the fridge and had to pick anyone available and go! I will never ever go back to that Great Neck shop again! I also told all my friends in the birthday party not to go!
Holly Morris
Their software doesn’t accept your email. You have No ability to earn points. No one responds when you send a message asking for help setting up your account. No live customer service available. Don’t waste your time trying to sign up for points.
I’d include screen shots but Tous doesn’t allow a paste.
Cynthia Tarana
One just opened in Smithtown and we've already been there twice this week. Today my husband brought me a donut and it was so amazing. I had brought him some cake a few days ago. Can't wait to try the bread.
Rich George
Contacted 2 locations earlier today to find Confetti or Mango Cloud cake for my partner's birthday celebration. Charlotte/Southend location had Mango, but phone rep could not take payment over the phone to hold cake since she was "told she could not do that." Instead, I was told to call again before leaving for the store to make sure cake was still available. I did just that a few hours later & this time was told they had one Mango cake THAT WAS ON HOLD so I could not buy it. Upon explaining I was told earlier that phone payment to hold cakes was not permitted, this phone rep "didn't know anything about that" & said "there was nothing she could do." I therefore did not get any birthday cake from Tous Les Jours today & will not buy one any day...I am absolutely unwilling to pay $50 for a mediocre cake that I could get at any bakery, with dismal service that I could get at any Wal*Mart.
Jacqueline Knight
I am super excited about the one opening in Gainesville, VA. The owners are absolutely wonderful and kind people. I know this will be a GREAT location!!
Ajig Angat
had a $20 gift card and says expires in 5 years, pandemic hits and cannot used it. Tried to use it now and says gift card invalid. Tried to contact them online and no response for than a month already. Don’t buy gift card from them!
I ordered a green tea cloud cake to celebrate my friend’s 90 year old birthday. This is a very serious event to me so I went personally to the shop near Great Neck LIRR three days in advance, chose my favorable cake,fully paid, and watched the guy who took my order clearly wrote on the order chit that the cake would be collected 10-11am today. I went this morning, to my enormous surprise, they told me the cake had not been made because the order form was still in the drawer, not yet go into the kitchen!! WHAT A ⋯⋯！The young guy, according to them a part-timer, was not there this morning, but the one who had supervised, a middle aged woman, was there. She was awful, shredding all liability to the part-timer, offered no options and not even an apology. I could not find a similar cake in the fridge and had to pick anyone available and go! I will never ever go back to that Great Neck shop again! I also told all my friends in the birthday party not to go!
Their software doesn’t accept your email. You have No ability to earn points. No one responds when you send a message asking for help setting up your account. No live customer service available. Don’t waste your time trying to sign up for points. I’d include screen shots but Tous doesn’t allow a paste.
One just opened in Smithtown and we've already been there twice this week. Today my husband brought me a donut and it was so amazing. I had brought him some cake a few days ago. Can't wait to try the bread.
Contacted 2 locations earlier today to find Confetti or Mango Cloud cake for my partner's birthday celebration. Charlotte/Southend location had Mango, but phone rep could not take payment over the phone to hold cake since she was "told she could not do that." Instead, I was told to call again before leaving for the store to make sure cake was still available. I did just that a few hours later & this time was told they had one Mango cake THAT WAS ON HOLD so I could not buy it. Upon explaining I was told earlier that phone payment to hold cakes was not permitted, this phone rep "didn't know anything about that" & said "there was nothing she could do." I therefore did not get any birthday cake from Tous Les Jours today & will not buy one any day...I am absolutely unwilling to pay $50 for a mediocre cake that I could get at any bakery, with dismal service that I could get at any Wal*Mart.
I am super excited about the one opening in Gainesville, VA. The owners are absolutely wonderful and kind people. I know this will be a GREAT location!!
had a $20 gift card and says expires in 5 years, pandemic hits and cannot used it. Tried to use it now and says gift card invalid. Tried to contact them online and no response for than a month already. Don’t buy gift card from them!
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