I went here to get some ice cream and they were closed before the time on the door! Also there was another customer that was outside wanting ice cream also! Who does that ! I have never known a business turn away money! Anyway I filed a formal complaint and I truly hope that things change for the better!
BacGroundMoney
First, I want to say this is for the employee at Baskin-Robbins who exhibits awesome customer service, she doesn't rush you. She gives an appropriate size scoop and the right amount of topping. I don't know her name she refused to give it to me, assuming that I was trying to ask for a number. I explained to her that I appreciate your awesome customer service, and I want to give you a review online. I would have given five stars.
Persephany
I was tricked by the ratings thinking it was actually a 4.0 baskin robbins, so I took a chance and ordered an Eeyore cake for my mom. Called the day of pick up and they told me there was a glitch in their system and their printer was broken even though I paid extra for a custom picture on the cake (Eeyore) and this is what I picked up 🤡 absolutely ridiculous.
jennifer martinez
Order my son’s bday cake and the cake was almost all frosting. Ice cream was soft and the design was poorly done
Food: 1
Linda Donerson
Order banana split on 10/25/24 it was terrible, girl didn’t know what she was doing, ice cream was too soft at 6:15 pm
Atmosphere: 1
Bella
So bas the service was so baddddd never coming again
Atmosphere: 1
Service: 1
M. R.
Awful service. No eye contact, no thank you, they look upset and annoyed when you asked questions about the cakes. Take your business somewhere else.
Horrible customer service.
Service: 1
Latin Martin
Very disappointed with my ice cream cone it was so stale, my heart was so broken ?
JANICE SANDERS
The employees at this Baskin-Robbins store are professional, kind, and friendly. Great job guys keep up the great work you are doing.
4/21/2023 I was being assisted by cashier Gennifer she was patient & helpfulHowever ,when asked a question about an ice cream flavor( the freezer aren’t properly labeled)…. An employee in a blue shirt came from the back & inserted herself decided to answer very unfriendly tone like it bothered her to answer a simple question : 1 nobody was talking to her. 2 you should’ve just kept icing your lil cake and kept your mouth closed. She has 0 respect for anybody & please correct her lack of interpersonal skills. Because her loud mouth isn’t helping her.
Henry Juarez Jr
Got a fudge ? and it was yummy! Staff was friendly and store was very clean.
Cassandra Washington
There is Ice cream at Food 4 less and across at RITEAID the prices at this place have gotten extremely high and the employee turnover and customer service worse . I do understand everything has increased but for a smoothie to be the price of a meal is Ridiculous and the service is horrid.
Erika E
It's alright, the ice cream was good. The service also ok
Josselyn Carrillo
Bad service, disappointing, I work in customer service and I think we are clear that even if we have a bad day, the customers are not to blame. They are super terrible and have done before, but the employees now are honestly disappointing. Your boss should see what kind of employees he has.
Lazy people
I went here to get some ice cream and they were closed before the time on the door! Also there was another customer that was outside wanting ice cream also! Who does that ! I have never known a business turn away money! Anyway I filed a formal complaint and I truly hope that things change for the better!
First, I want to say this is for the employee at Baskin-Robbins who exhibits awesome customer service, she doesn't rush you. She gives an appropriate size scoop and the right amount of topping. I don't know her name she refused to give it to me, assuming that I was trying to ask for a number. I explained to her that I appreciate your awesome customer service, and I want to give you a review online. I would have given five stars.
I was tricked by the ratings thinking it was actually a 4.0 baskin robbins, so I took a chance and ordered an Eeyore cake for my mom. Called the day of pick up and they told me there was a glitch in their system and their printer was broken even though I paid extra for a custom picture on the cake (Eeyore) and this is what I picked up 🤡 absolutely ridiculous.
Order my son’s bday cake and the cake was almost all frosting. Ice cream was soft and the design was poorly done
Food: 1
Order banana split on 10/25/24 it was terrible, girl didn’t know what she was doing, ice cream was too soft at 6:15 pm
Atmosphere: 1
So bas the service was so baddddd never coming again
Atmosphere: 1
Service: 1
Awful service. No eye contact, no thank you, they look upset and annoyed when you asked questions about the cakes.
Take your business somewhere else.
Horrible customer service.
Service: 1
Very disappointed with my ice cream cone it was so stale, my heart was so broken ?
The employees at this Baskin-Robbins store are professional, kind, and friendly. Great job guys keep up the great work you are doing.
Restaurantji Recommends
4/21/2023 I was being assisted by cashier Gennifer she was patient & helpfulHowever ,when asked a question about an ice cream flavor( the freezer aren’t properly labeled)…. An employee in a blue shirt came from the back & inserted herself decided to answer very unfriendly tone like it bothered her to answer a simple question : 1 nobody was talking to her. 2 you should’ve just kept icing your lil cake and kept your mouth closed. She has 0 respect for anybody & please correct her lack of interpersonal skills. Because her loud mouth isn’t helping her.
Got a fudge ? and it was yummy! Staff was friendly and store was very clean.
There is Ice cream at Food 4 less and across at RITEAID the prices at this place have gotten extremely high and the employee turnover and customer service worse . I do understand everything has increased but for a smoothie to be the price of a meal is Ridiculous and the service is horrid.
It's alright, the ice cream was good. The service also ok
Bad service, disappointing, I work in customer service and I think we are clear that even if we have a bad day, the customers are not to blame. They are super terrible and have done before, but the employees now are honestly disappointing. Your boss should see what kind of employees he has.
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