The workers and manager Griselda were really friendly and helpful, as soon as she seen me standing in the lobby she asked me if have been helped and got to it right away. Quick and easy.
Atmosphere: 5
Food: 5
Service: 5
dimitrias session
I order a chicken totodas salad and they give me no beans
Atmosphere: 1
Food: 1
Service: 1
Carlos Henríquez
Everything was good just the place needs abit of cleaning thats all
Atmosphere: 4
Food: 5
Service: 5
Richard Fernandez
This visit took place around 4:30 PM when I walked into this Pollo Loco location. I’ve been going to other locations for years, and honestly, this was the worst experience I’ve had so far.
After placing my order, I noticed that the cashier side of the restaurant was unattended for quite some time, about 15 minutes. During that time, only the cook and the drive-thru employee were actively working, focusing solely on drive-thru orders. I saw my food sitting on the pass-through, unattended, with no one at the front counter. Eventually, the cook came to the front and brought me my order. Unsurprisingly, the food was cold.
I asked for a refire and requested some salsas, only to be told they were out of salsa verde, which is very unusual based on my experience at other locations. When the food was refired, it was served on a messy-looking plate with only five individual chips tossed on top of the tacos, as if no care was taken.
When I went to get my drink, the Vitamin Water was watered down and clearly needed the syrup replaced. I then tried the unsweetened tea, which was completely empty.
I strongly urge the management of this location to re-evaluate staffing levels and service priorities, as this experience was far below the standard I’ve come to expect from this brand.
Atmosphere: 1
Food: 2
Service: 1
Sam
They need to wear gloves. Saw one of the employee come out of bathroom and touch food with bare hands. Nasty.
Miguel Hernandez
You can't go wrong going to a Pollo loco got the best chicken in Carson
Ida Woods
Excellent Service
Atmosphere: 5
Food: 5
Service: 5
Joe Bloe
There's no people to take your orders your only option is to buy at a stupid computer. There's no way for me to customize my order the way I like with the dumb computer system. And I'd rather not have a soulless experience like I'm making an online purchase. Give me a cashier
Char
My sister got back to the house and the macaroni and cheese was not in the bag! What a surprise the chicken wasn’t hard and burned as usual. You guys have got to get it together! I live in the area of this location, but instead of going to my local El Polo Loco, I drive to Gardena. They never disappoint! You guys could learn a lot about grilling chicken from them.
Food: 2
Service: 5
M G
I had an absolutely terrible experience at this El Pollo Loco location. On the day of my visit, I specifically chose to stop here because the drive-thru line was empty and I wanted a quick in-and-out experience. I arrived around 3:10 PM and placed a simple order waited over 30 minutes in the line. The manager promised to call me back to offer a gift card for my inconvenience but she never did! I’m done with El Pollo Loco!
Saturday 10.5.2025, I visited the store around 7pm. We ordered the 2 piece with 2 sides. The chicken was very dry and fie the first time the coleslaw was not good. I ordered 2 of the same, it cost $22.00. This visit gets 👎🏼👎🏼 down.
Food: 3
Service: 4
Joselyn Palmas
The drive thru for this location always takes a really long time.
Food: 3
Juan Zepeda Jr
Slow service through Drive-thru.
Atmosphere: 4
Food: 4
Service: 1
Wendy Orange
Worker said that they were gonna take my order but didn’t say anything set out the window for about 10 minutes and never came back
The workers and manager Griselda were really friendly and helpful, as soon as she seen me standing in the lobby she asked me if have been helped and got to it right away. Quick and easy.
Atmosphere: 5
Food: 5
Service: 5
I order a chicken totodas salad and they give me no beans
Atmosphere: 1
Food: 1
Service: 1
Everything was good just the place needs abit of cleaning thats all
Atmosphere: 4
Food: 5
Service: 5
This visit took place around 4:30 PM when I walked into this Pollo Loco location. I’ve been going to other locations for years, and honestly, this was the worst experience I’ve had so far.
After placing my order, I noticed that the cashier side of the restaurant was unattended for quite some time, about 15 minutes. During that time, only the cook and the drive-thru employee were actively working, focusing solely on drive-thru orders. I saw my food sitting on the pass-through, unattended, with no one at the front counter. Eventually, the cook came to the front and brought me my order. Unsurprisingly, the food was cold.
I asked for a refire and requested some salsas, only to be told they were out of salsa verde, which is very unusual based on my experience at other locations. When the food was refired, it was served on a messy-looking plate with only five individual chips tossed on top of the tacos, as if no care was taken.
When I went to get my drink, the Vitamin Water was watered down and clearly needed the syrup replaced. I then tried the unsweetened tea, which was completely empty.
I strongly urge the management of this location to re-evaluate staffing levels and service priorities, as this experience was far below the standard I’ve come to expect from this brand.
Atmosphere: 1
Food: 2
Service: 1
They need to wear gloves. Saw one of the employee come out of bathroom and touch food with bare hands. Nasty.
You can't go wrong going to a Pollo loco got the best chicken in Carson
Excellent Service
Atmosphere: 5
Food: 5
Service: 5
There's no people to take your orders your only option is to buy at a stupid computer. There's no way for me to customize my order the way I like with the dumb computer system. And I'd rather not have a soulless experience like I'm making an online purchase. Give me a cashier
My sister got back to the house and the macaroni and cheese was not in the bag! What a surprise the chicken wasn’t hard and burned as usual. You guys have got to get it together! I live in the area of this location, but instead of going to my local El Polo Loco, I drive to Gardena. They never disappoint! You guys could learn a lot about grilling chicken from them.
Food: 2
Service: 5
I had an absolutely terrible experience at this El Pollo Loco location. On the day of my visit, I specifically chose to stop here because the drive-thru line was empty and I wanted a quick in-and-out experience. I arrived around 3:10 PM and placed a simple order waited over 30 minutes in the line. The manager promised to call me back to offer a gift card for my inconvenience but she never did! I’m done with El Pollo Loco!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Saturday 10.5.2025, I visited the store around 7pm. We ordered the 2 piece with 2 sides. The chicken was very dry and fie the first time the coleslaw was not good. I ordered 2 of the same, it cost $22.00.
This visit gets 👎🏼👎🏼 down.
Food: 3
Service: 4
The drive thru for this location always takes a really long time.
Food: 3
Slow service through Drive-thru.
Atmosphere: 4
Food: 4
Service: 1
Worker said that they were gonna take my order but didn’t say anything set out the window for about 10 minutes and never came back
Service: 1
Good quality.. food...
Atmosphere: 5
Food: 5
Service: 5
Loading...