Ordered chicken BBQ & Katsu, was under the impression I was getting beef and katsu as shows in the picture. Ordered from door dash, got the plate and its beef and bbq chicken. Handled through door dash and got refunded. Called the store to tell them how I felt because I’m a regular customer @ ONO, get transferred to manager and explain to her, doesn’t apologize doesn’t show any appreciate for the business of a regular customer. Proceeded to tell me how I ordered it wrong on door dash, and explained how I should order it next time. When listening to her explanation I see the plate actually comes with bbq beef chicken and katsu, I explained to her why I would have to order it different if I would have all three, I’m just missing the katsu. She kept telling me to order it right next time, I told her why would I have to substitute if you told me I ordered all three. Still never apologized, and said next time they can give me a “little plate of katsu” if I come in. I explained to her I also have my own business and this level of customer service is just terrible. A simple sorry dude, appreciate your business would’ve sufficed. Probably not coming back here again..
Atmosphere: 1
Food: 1
Service: 1
R J
This place is bad. All the dirty looks from the employees should've been a sign but I'd just figured that's how they looked. The little big girl doing drive thru has an attitude problem. Trying to ask her for napkins to how she was speaking to the customer was fail. Avoid at all cost!!!
Atmosphere: 1
Food: 1
Service: 1
Monty Wilson
I've come here quite a few times and every time. I am greeted with a smile. The team look like they're working hard especially the ladies who decided to clean the tables off and all that good stuff. I appreciate the attention to detail.
Kameron Noceda
I’m autistic and my current safe food is the chicken and beef combo. Well I order it for delivery and uber eats doesn’t let me change my sides to all Mac and rice so I’ve started calling the restaurant to ask them to change it for me. When I tell you out of the 5+ times I’ve ordered in the last couple weeks they’ve only kinda messed up once and even then it was just them forgetting the sauce. They’re never rude about me calling and i really appreciate the accuracy! It’s really nice to not have to worry about whether or not the restaurant got my order right. That itself would be enough to get a good review from me but the fact that they’re nice about it really helps even more! Thanks for dealing with my modifications every few days!
Juan n Cindy Ruelas
Great delicious food ..portions are just right for a healthy meal
Luis Escareno
Food was good, cashier at the counter rolled her eyes at me cause she did not understand my order . Sucks but it is what it is
Jennifer Dempsey
HUGE servings. We could have ordered one plate to share. We ended up with way more food than we could eat. Great prices for the amount of food you get! Very friendly service.
Ordered the half BBQ/KATSU and was not satisfied with my katsu. Barely chicken most of it was breading.
Atmosphere: 5
Food: 3
Service: 5
Angelo
I go there for the fish and rice. Love it
Atmosphere: 5
Food: 5
Service: 5
nick lopez
I went in today and ordered chicken katsu but it didn't come with Katsu sauce. Am I supposed to order that separately? Anyways, needless to say, the meal was plain and dry without it. You suck Ono!!!
jesus tovar
Always fresh made to order, really good food and generous portions
The food was good, hot and fresh❤️🔥
Atmosphere: 5
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Ordered chicken BBQ & Katsu, was under the impression I was getting beef and katsu as shows in the picture. Ordered from door dash, got the plate and its beef and bbq chicken. Handled through door dash and got refunded. Called the store to tell them how I felt because I’m a regular customer @ ONO, get transferred to manager and explain to her, doesn’t apologize doesn’t show any appreciate for the business of a regular customer. Proceeded to tell me how I ordered it wrong on door dash, and explained how I should order it next time. When listening to her explanation I see the plate actually comes with bbq beef chicken and katsu, I explained to her why I would have to order it different if I would have all three, I’m just missing the katsu. She kept telling me to order it right next time, I told her why would I have to substitute if you told me I ordered all three. Still never apologized, and said next time they can give me a “little plate of katsu” if I come in. I explained to her I also have my own business and this level of customer service is just terrible. A simple sorry dude, appreciate your business would’ve sufficed. Probably not coming back here again..
Atmosphere: 1
Food: 1
Service: 1
This place is bad. All the dirty looks from the employees should've been a sign but I'd just figured that's how they looked. The little big girl doing drive thru has an attitude problem. Trying to ask her for napkins to how she was speaking to the customer was fail. Avoid at all cost!!!
Atmosphere: 1
Food: 1
Service: 1
I've come here quite a few times and every time. I am greeted with a smile. The team look like they're working hard especially the ladies who decided to clean the tables off and all that good stuff. I appreciate the attention to detail.
I’m autistic and my current safe food is the chicken and beef combo. Well I order it for delivery and uber eats doesn’t let me change my sides to all Mac and rice so I’ve started calling the restaurant to ask them to change it for me. When I tell you out of the 5+ times I’ve ordered in the last couple weeks they’ve only kinda messed up once and even then it was just them forgetting the sauce. They’re never rude about me calling and i really appreciate the accuracy! It’s really nice to not have to worry about whether or not the restaurant got my order right. That itself would be enough to get a good review from me but the fact that they’re nice about it really helps even more! Thanks for dealing with my modifications every few days!
Great delicious food ..portions are just right for a healthy meal
Food was good, cashier at the counter rolled her eyes at me cause she did not understand my order . Sucks but it is what it is
HUGE servings. We could have ordered one plate to share. We ended up with way more food than we could eat. Great prices for the amount of food you get! Very friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian BBQ Mix, Salads, Chicken Katsu
Best service tan ant other ono hawaiian
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered the half BBQ/KATSU and was not satisfied with my katsu. Barely chicken most of it was breading.
Atmosphere: 5
Food: 3
Service: 5
I go there for the fish and rice. Love it
Atmosphere: 5
Food: 5
Service: 5
I went in today and ordered chicken katsu but it didn't come with Katsu sauce. Am I supposed to order that separately? Anyways, needless to say, the meal was plain and dry without it. You suck Ono!!!
Always fresh made to order, really good food and generous portions
Atmosphere: 5
Food: 5
Service: 5
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian BBQ Mix, Teriyaki Chicken
Loading...