Went to buy individual ice cream cups for family of five. There was no chocolate ice cream, jamocha ice cream, or cookies and cream. They should've told us they were out of so many popular flavors. After navigating ordering alternative flavors, I go to pay with a gift card and they tell me gift cards for Baskin Robbins is not working. Just a comedy of errors at this location and so now they have lost a long time customer. Customer service is definitely lacking and some additional training is needed.
Atmosphere: 2
Food: 3
Service: 2
Frank Hernandez
We ordered 2 cakes, one for my 50th birthday and one for my family. Both same size each with different stuff written on them. They called a could couple of days before to confirm what we wanted written on them. The day we picked them up we got 2 different cakes. Neither one had anything written on them and one was decorated incorrectly. They said they were confused and so they didn't decorate them. We had no time to wait and try get the mistake corrected because we had family waiting at the house. This was very disappointing. Won't be going back every again. Also they were very unapologetic about the whole situation which was a slap in the face. Bad service makes good food taste bad. Guess we will go somewhere else next time.
Javier Lopez
October 15 750pm 3 yung ladys working and they wer ro slow was the only costomer
Ayla Weaver
Polite people, and so patient with my indecisiveness. Helped me make a decision based on what I like! Thank you for the great service!!!
Boi L.
Came here to get present at 4:55 5 minutes before you guys close just needed a gift card shame
Julio Ornelas
Came in for a two scoop on a waffle cone. Staff was very friendly and the place is very well kept.
Tammy Glentz
Hubby decided to take me out for ice cream on this beautiful day! 3 scoops of World Class Chocolate for me and one scoop of Butter Pecan for him. Yes, I finished first!! ?
Tammy G
Hubby decided to take me out for ice cream on this beautiful day! 3 scoops of World Class Chocolate for me and one scoop of Butter Pecan for him. Yes, I finished first!! ?
Joe P.
Got there at 8:58pm. One person got there 10 seconds before me... a girl was at the door turned both of us away. I laughed, shook my head, and turned around. Prego wife is not happy. Pray for me
Delaney B.
thank you so much to the young tall blonde young girl, my son has autism & has a hard time communicating, i thought he chose a certain flavor but turned out it wasn't the right one. so she got him the one he wanted & gave us the other scoop also. made my day thank you so much!!
This Baskin-Robbins has one of the largest varieties out of any of the ones I've seen. They even have my favorite (Pralines 'n Cream). It's inside a local with another sandwich place right next to it so the inside setup is kinda weird. The attendant was polite but he was kinda rushing us a bit (I didn't mind, so I still gave them 5 stars).
Jennifer C Castro
I tried to order a cake from you today bc of the lovely work you did last time...however, the young man on the phone didn't even want to try & take my order. He said that he really doesn't know what he's doing & recommended that I should order from another store. I tried to order online before calling, but the website kept freezing at checkout. Looks, like I will take your employees advice & take my business elsewhere. It's too bad bc I did enjoy your previous work.
Amit Baweja
I like this place coz the staff is great, friendly and hardworking...There is No wow factor about this place so i gave only 4 stars...
Jennifer C Castro
I highly recommend this Baskin-Robbins. The new owner personally contacted me and went above & beyond to make me happy. She was very kind and helpful. That kind of service is rare and exceptional and definitely deserves my return business. I will be back.
Went to buy individual ice cream cups for family of five. There was no chocolate ice cream, jamocha ice cream, or cookies and cream. They should've told us they were out of so many popular flavors. After navigating ordering alternative flavors, I go to pay with a gift card and they tell me gift cards for Baskin Robbins is not working. Just a comedy of errors at this location and so now they have lost a long time customer. Customer service is definitely lacking and some additional training is needed.
Atmosphere: 2
Food: 3
Service: 2
We ordered 2 cakes, one for my 50th birthday and one for my family. Both same size each with different stuff written on them. They called a could couple of days before to confirm what we wanted written on them. The day we picked them up we got 2 different cakes. Neither one had anything written on them and one was decorated incorrectly. They said they were confused and so they didn't decorate them. We had no time to wait and try get the mistake corrected because we had family waiting at the house. This was very disappointing. Won't be going back every again. Also they were very unapologetic about the whole situation which was a slap in the face. Bad service makes good food taste bad. Guess we will go somewhere else next time.
October 15 750pm 3 yung ladys working and they wer ro slow was the only costomer
Polite people, and so patient with my indecisiveness. Helped me make a decision based on what I like! Thank you for the great service!!!
Came here to get present at 4:55 5 minutes before you guys close just needed a gift card shame
Came in for a two scoop on a waffle cone. Staff was very friendly and the place is very well kept.
Hubby decided to take me out for ice cream on this beautiful day! 3 scoops of World Class Chocolate for me and one scoop of Butter Pecan for him. Yes, I finished first!! ?
Hubby decided to take me out for ice cream on this beautiful day! 3 scoops of World Class Chocolate for me and one scoop of Butter Pecan for him. Yes, I finished first!! ?
Got there at 8:58pm. One person got there 10 seconds before me... a girl was at the door turned both of us away. I laughed, shook my head, and turned around. Prego wife is not happy. Pray for me
thank you so much to the young tall blonde young girl, my son has autism & has a hard time communicating, i thought he chose a certain flavor but turned out it wasn't the right one. so she got him the one he wanted & gave us the other scoop also. made my day thank you so much!!
Restaurantji Recommends
This Baskin-Robbins has one of the largest varieties out of any of the ones I've seen. They even have my favorite (Pralines 'n Cream). It's inside a local with another sandwich place right next to it so the inside setup is kinda weird. The attendant was polite but he was kinda rushing us a bit (I didn't mind, so I still gave them 5 stars).
I tried to order a cake from you today bc of the lovely work you did last time...however, the young man on the phone didn't even want to try & take my order. He said that he really doesn't know what he's doing & recommended that I should order from another store. I tried to order online before calling, but the website kept freezing at checkout. Looks, like I will take your employees advice & take my business elsewhere. It's too bad bc I did enjoy your previous work.
I like this place coz the staff is great, friendly and hardworking...There is No wow factor about this place so i gave only 4 stars...
I highly recommend this Baskin-Robbins. The new owner personally contacted me and went above & beyond to make me happy. She was very kind and helpful. That kind of service is rare and exceptional and definitely deserves my return business. I will be back.
Great cream with ice