The Indian staff here have very bad service, every time you come to pick up the goods, they will make you wait for half an hour. They do this on purpose.
Atmosphere: 1
Food: 1
Service: 1
An Dy
10.99 for this!!?
Jenny Ruvalcaba
Customer service is great, however, their ice cream seems to melt quickly. The coldstone off McKinley was the best. It was always nice and chilly in there, their ice cream was always fresh and not so watery.
I visited this afternoon and the gentlemen that was there was very nice and friendly however I did notice he didn’t wash his hands after doing multiple things all at once including collecting money from the other customers. They should consider wearing gloves when preparing everyone’s desserts. Bummer, probably won’t go there again.
Atmosphere: 2
Food: 2
Service: 4
Tempaesthetic_
continuous miscommunication issues, it is extremely hard to order when the person taking my order does not understand what I am asking nor can I understand them. it is hard to decipher broken English from my point of view, please hire capable workers.
Atmosphere: 2
Food: 4
Service: 2
Taryn Aguirre
usually this location is pretty good, but i went yesterday and it was the first time i wasn’t happy. i went to redeem a bogo of their “gotta have it” size. cashier told me it wasn’t there so i ended up paying full price. i open the bag and both ice creams aren’t even close to full. it’s like she made one gotta have it and split it into two gotta have it containers. so $20+ for two 3/4 full containers of ice cream.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chocolate Devotion - Freezer
Anshwar Syed
I always ordered online and delivery. They are good and yummy .
Atmosphere: 4
Food: 4
Service: 4
Becky Connor
This is our go to location since they opened! I frequently take my toddler and she loves getting the kids scoop with marshmallows. Everyone is always very helpful. Great customer service. One time my husband took our toddler in and he got a different flavor and then we always get and my toddler didn't want to eat it so that guy behind the counter said he knows she always gets the pink which is the cotton candy with marshmallows and he made her a new one for free.
Atmosphere: 5
Food: 5
Service: 5
Adalith Gutierrez
Great ice cream and a lot of ice cream cakes available here
Jennifer Gonzalez
Service is really poor, we ask for a recommendation and the girl that was help us told us, I don’t eat nothing from, here I just work here?Everyone look bother the moment we walked in. After I order I asked for my ice cream to be cover to go. The guy just put a lid smashing the ice cream spilling it over the side or my cup. I thought he was gonna clean it up. no!As he was heading it to me I ask if they could please clean it up. They all look at me as if I was crazy.The girl snatch the cup from the guy and swiped my Ice cream cup with the towel they’re where cleaning there counter.I was like omg…!!!cross contamination I was gonna return it but my husband hates when I say something.If you go just be careful.
RAJBEER SINGH Sandhu
I can say this store is one of the bests I've ever took my family there. Great and friendly staff; great quality ice cream; so clean. The lady named mani is very helpful and efficient, has a great customer service skills.
This cold stone has horrible customer service. The blonde woman associate had the most rude and snarky attitude.
Stacey O Johnigarn
Staff member innocently and admittedly made a mistake on my order and shop refused to make good. Shame on you Coldstones!
Amy Kang
Obsessed with this new location! Exactly what the area needed and the customer service is 10/10.
Chelsie Turner
Shout out to the girl working tonight for fixing my order (I didn’t catch her name) by making a pregnant woman very happy♥️ thank you
Victoria Arrizon
the ice cream was really good but when the lady at the counter directed us, she had a very snarky attitude and didn’t seem to want to help us at all, given that we’ve never gone to cold stone before and never knew how to order properly. my sister asked for a mint chocolate chip cone but ended up getting a chocolate ice cream with nuts in it and didn’t say anything in fear of her reaction because she was rude and intimidating from the get go. i ended up going in for her and complaining because she was uncomfortable to go in given the environment that they established the minute we ordered. when i told them that they got our order wrong, instead of being apologetic, the same lady just told her coworker and myself to throw it out with attitude and annoyance. i dumped it out and the man that helped me out was very professional but overall we were very uncomfortable with our experience at this location
The Indian staff here have very bad service, every time you come to pick up the goods, they will make you wait for half an hour. They do this on purpose.
Atmosphere: 1
Food: 1
Service: 1
10.99 for this!!?
Customer service is great, however, their ice cream seems to melt quickly. The coldstone off McKinley was the best. It was always nice and chilly in there, their ice cream was always fresh and not so watery.
I visited this afternoon and the gentlemen that was there was very nice and friendly however I did notice he didn’t wash his hands after doing multiple things all at once including collecting money from the other customers. They should consider wearing gloves when preparing everyone’s desserts. Bummer, probably won’t go there again.
Atmosphere: 2
Food: 2
Service: 4
continuous miscommunication issues, it is extremely hard to order when the person taking my order does not understand what I am asking nor can I understand them. it is hard to decipher broken English from my point of view, please hire capable workers.
Atmosphere: 2
Food: 4
Service: 2
usually this location is pretty good, but i went yesterday and it was the first time i wasn’t happy. i went to redeem a bogo of their “gotta have it” size. cashier told me it wasn’t there so i ended up paying full price. i open the bag and both ice creams aren’t even close to full. it’s like she made one gotta have it and split it into two gotta have it containers. so $20+ for two 3/4 full containers of ice cream.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chocolate Devotion - Freezer
I always ordered online and delivery. They are good and yummy .
Atmosphere: 4
Food: 4
Service: 4
This is our go to location since they opened! I frequently take my toddler and she loves getting the kids scoop with marshmallows. Everyone is always very helpful. Great customer service. One time my husband took our toddler in and he got a different flavor and then we always get and my toddler didn't want to eat it so that guy behind the counter said he knows she always gets the pink which is the cotton candy with marshmallows and he made her a new one for free.
Atmosphere: 5
Food: 5
Service: 5
Great ice cream and a lot of ice cream cakes available here
Service is really poor, we ask for a recommendation and the girl that was help us told us, I don’t eat nothing from, here I just work here?Everyone look bother the moment we walked in. After I order I asked for my ice cream to be cover to go. The guy just put a lid smashing the ice cream spilling it over the side or my cup. I thought he was gonna clean it up. no!As he was heading it to me I ask if they could please clean it up. They all look at me as if I was crazy.The girl snatch the cup from the guy and swiped my Ice cream cup with the towel they’re where cleaning there counter.I was like omg…!!!cross contamination I was gonna return it but my husband hates when I say something.If you go just be careful.
I can say this store is one of the bests I've ever took my family there. Great and friendly staff; great quality ice cream; so clean. The lady named mani is very helpful and efficient, has a great customer service skills.
Restaurantji Recommends
This cold stone has horrible customer service. The blonde woman associate had the most rude and snarky attitude.
Staff member innocently and admittedly made a mistake on my order and shop refused to make good. Shame on you Coldstones!
Obsessed with this new location! Exactly what the area needed and the customer service is 10/10.
Shout out to the girl working tonight for fixing my order (I didn’t catch her name) by making a pregnant woman very happy♥️ thank you
the ice cream was really good but when the lady at the counter directed us, she had a very snarky attitude and didn’t seem to want to help us at all, given that we’ve never gone to cold stone before and never knew how to order properly. my sister asked for a mint chocolate chip cone but ended up getting a chocolate ice cream with nuts in it and didn’t say anything in fear of her reaction because she was rude and intimidating from the get go. i ended up going in for her and complaining because she was uncomfortable to go in given the environment that they established the minute we ordered. when i told them that they got our order wrong, instead of being apologetic, the same lady just told her coworker and myself to throw it out with attitude and annoyance. i dumped it out and the man that helped me out was very professional but overall we were very uncomfortable with our experience at this location
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