The quality of the food has gone down hill. I ordered a salad 🥗 and most salads are green except here, and the dressing is missing.
Atmosphere: 2
Food: 3
Service: 1
tina dennis
I went on 1/5/26 order double avocado bowl the chicken was bit and pieces and looked old was dry avocado was old the lobby dirty the fountain machine red drink all over the counter and floor my table had crumbs all over it. The store smelled like they having plumbing issues like sewer. I would not recommend that one.
Atmosphere: 1
Food: 1
Service: 1
Eric Richards
Whatever you do don't get any of the salads they are terrible Brown lettuce Brown avocado not worth it
Food: 1
Saul Lopez
Great place to eat.But for drive through they always get my order wrong
Atmosphere: 4
Food: 5
Service: 3
Mr Perez
I caught myself stopping by just for the convenience of the location and again for the 4th time i find little to no chicken in my pollo bowl, burrito etc. pollo loco y no pollo. It’s only a big deal to me here, other locations leave me satisfied. Stick to 4 star pollo locos .
Atmosphere: 1
Food: 1
Service: 1
Lyia A
This place is dirty floors and bathrooms are disguised , food is serving with actitud , no wonder will be closing because of this …
Atmosphere: 1
Food: 1
Service: 1
Je G
Attitude problem at the drive through, food is not fresh, taste old and experied... I threw away my food because it tasted bad. Thanks pollo loco I will no longer return.
Isela Casas Antimo
E x c e l l e n t!!!
Atmosphere: 5
Food: 5
Service: 5
Maria Garavito
The service here at this location was absolutely terrible. I payed for take out and when my food had been made the lady didn't ask if I wanted any salsa and it had also slipped my mind. I left the restaurant and was about 1 min to my house when I suddenly remembered that I didn't get any salsa. I had to drive all the way back to the restaurant to get it. And when I went through the drive through to ask for some salsa the lady gave me a terrible look, she rolled her eyes, and sent someone else to give me the salsa. She herself didn't even want to help. Even after I went all the way back to the restaurant and to get a dirty look, isn't great. She didnt even say sorry or anything she just gave a dirty look. I don't give bad reviews but honestly I just had to for this one.
Atmosphere: 2
Service: 1
Dakota reCreates
The food is generally very good especially for the price but the sides like the loco salad, beans, and broccoli are loco over-priced. This location is nice but they frequently forget items so double check your order before you leave with it. Also, don't order through their app unless you don't mind not receiving your entire order. There isn't really a way to give feedback on their app so use Door Dash to get more protection.
When I first enter whole staff was very Welcoming!! I went here two days ago. A Very sweet young lady helped me out. The place was clean and nice. The food was excellent!!! Honestly, I had an amazing experience. 9/10! I would recommend coming back and their new dessert flan is delicious with the churros! Thank You El Pollo Loco!
Atmosphere: 5
Food: 4
Service: 4
Rocio Reyes Lucero
I dont know if its incompetence or food issue but the mashed potatoes and salsa were sour gone bad. When trying to call, no one picks up. I rarely go to this pollo loco because there's always some issue. Get it together
Food: 1
Service: 2
Ren Guanjun
Bad service
Atmosphere: 1
Food: 1
Service: 1
Cindy
This pollo loco was different now. Was really good.
Atmosphere: 5
Food: 5
Service: 5
Dusty Cascade73
Forgot my chips on my 3 item order. (I guess that's what i get for not checking my order in the drive-through)
The quality of the food has gone down hill. I ordered a salad 🥗 and most salads are green except here, and the dressing is missing.
Atmosphere: 2
Food: 3
Service: 1
I went on 1/5/26 order double avocado bowl the chicken was bit and pieces and looked old was dry avocado was old the lobby dirty the fountain machine red drink all over the counter and floor my table had crumbs all over it. The store smelled like they having plumbing issues like sewer. I would not recommend that one.
Atmosphere: 1
Food: 1
Service: 1
Whatever you do don't get any of the salads they are terrible Brown lettuce Brown avocado not worth it
Food: 1
Great place to eat.But for drive through they always get my order wrong
Atmosphere: 4
Food: 5
Service: 3
I caught myself stopping by just for the convenience of the location and again for the 4th time i find little to no chicken in my pollo bowl, burrito etc. pollo loco y no pollo. It’s only a big deal to me here, other locations leave me satisfied. Stick to 4 star pollo locos .
Atmosphere: 1
Food: 1
Service: 1
This place is dirty floors and bathrooms are disguised , food is serving with actitud , no wonder will be closing because of this …
Atmosphere: 1
Food: 1
Service: 1
Attitude problem at the drive through, food is not fresh, taste old and experied... I threw away my food because it tasted bad.
Thanks pollo loco I will no longer return.
E x c e l l e n t!!!
Atmosphere: 5
Food: 5
Service: 5
The service here at this location was absolutely terrible. I payed for take out and when my food had been made the lady didn't ask if I wanted any salsa and it had also slipped my mind. I left the restaurant and was about 1 min to my house when I suddenly remembered that I didn't get any salsa. I had to drive all the way back to the restaurant to get it. And when I went through the drive through to ask for some salsa the lady gave me a terrible look, she rolled her eyes, and sent someone else to give me the salsa. She herself didn't even want to help. Even after I went all the way back to the restaurant and to get a dirty look, isn't great. She didnt even say sorry or anything she just gave a dirty look. I don't give bad reviews but honestly I just had to for this one.
Atmosphere: 2
Service: 1
The food is generally very good especially for the price but the sides like the loco salad, beans, and broccoli are loco over-priced. This location is nice but they frequently forget items so double check your order before you leave with it. Also, don't order through their app unless you don't mind not receiving your entire order. There isn't really a way to give feedback on their app so use Door Dash to get more protection.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
When I first enter whole staff was very Welcoming!! I went here two days ago. A Very sweet young lady helped me out. The place was clean and nice. The food was excellent!!! Honestly, I had an amazing experience. 9/10! I would recommend coming back and their new dessert flan is delicious with the churros! Thank You El Pollo Loco!
Atmosphere: 5
Food: 4
Service: 4
I dont know if its incompetence or food issue but the mashed potatoes and salsa were sour gone bad. When trying to call, no one picks up. I rarely go to this pollo loco because there's always some issue. Get it together
Food: 1
Service: 2
Bad service
Atmosphere: 1
Food: 1
Service: 1
This pollo loco was different now. Was really good.
Atmosphere: 5
Food: 5
Service: 5
Forgot my chips on my 3 item order. (I guess that's what i get for not checking my order in the drive-through)
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