My favorite place to eat. Best El pollo Loco I’ve been to. Great food, clean restaurant, and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Fernando Vasquez
Customer service needs to improve.Now, the latest, you have to order yourself using ONLY "touch screens."I asked about some help ordering something obviously NOT showing on the screen, and I got a very disappointing answer from a person behind the counter, " Do it yourself," and walked away from me.If you asked for " help" about a specific item, workers behind the counter need to help.That's why it's called "customer service," and the customer will return again.Not in this case.More training from upper management.
Atmosphere: 4
Food: 4
Service: 1
Holga Martinez
My order came out wrong three times ..
Atmosphere: 3
Food: 3
Service: 2
Σrc T
The manager is some really rude lady. I called because my quesadilla was just chicken and no quesadilla and I was attempting to explain to her that I didn't receive a receipt and ordered it through the app but she actually didn't give me an opportunity to speak. I requested if she would please stop talking over me and she put me on hold for 2 minutes and then hung up the phone. People do not deserve 20 an hour
CHUCK LANCASTER
Chicken was dry. Had to wait 15 minutes for the order. Will not return.
Atmosphere: 5
Food: 2
Service: 2
Bryan Daniel
Even though we didn't eat here often, my dad does (takeout), he loved the salad!Parking: It has a good parking spot to find
Recommended dishes: Double Chicken Salad with Avocado
D. Hnobody
Good is good it's a cool place to eatParking: It's a parking lot where cars park and homeless people but they bother no one
Excellent chicken tortilla soup. As everything these days way too expensive. Bowl of soup. Side of rice and a drink $17. What has happened to our world?
Atmosphere: 4
Food: 5
Service: 5
Ruth Butz
It was a long time that I'm at El Pollo Loco. That night I crave of it. We went with my husband. Prices are more than double. I got the double chicken salad. I felt it was regular, didn't see a lot of chicken. They don't offer the salsa bar. You have to ask for salsas, cilantro, onions, pico de gallo. It is anoying. Then you buy 4 pieces of chicken, it doesn't come with tortillas. You have to buy the tortillas. There were not that expensive but it is awful to ask for each thing that you want. I didn't enjoy my visit. I was unsatisfied. I never going back to that restaurant.
This El Pollo Loco has Amazing Customer service and food is always fresh . The Manager Maria extremely professional and always remembers customer whom are regular. Maria treats you like family, extremely kind and caring to all customers. Maria always has a smile on her face, even when difficult customer are present. Maria professional behavior and her patients are priceless.Her staff are friendly and courteous as well. Great atmosphere.Thank you,Charlene
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Chips
Andres Garcia
Ashley went above and beyond thank you so much One of the best Pollo loco's out
Atmosphere: 5
Food: 5
Service: 5
Rosa B
Girl at drive thru had a horrible attitude. Forgot to ask for a SAUCE at the speaker so I asked for it at the window, she said “next time ask for it at the speaker” rolled her eyes and closed the window. When she hands me my food she immediately closes the window, I needed more sauce so I waited she came back to the window and when I asked her for extra sauce she again rolled her eyes and said to next time ask for it at the speaker! Girl! It’s sauce how hard is it to hand me sauce?! Horrible service from this girl! I’ve come to this location several times and have never been treated with horrible attitude!
Food: 5
Service: 1
Jayden Banales
Fast and friendly. Favorite place to eat for lunch and dinnerDietary restrictions: Let u make it how u like itParking: Clean parking lot. Lots of space
The food is what you expect, but the service and especially the cleanliness of the dinning room is much to be desired. I get my food to go because the place is always filthy.
My favorite place to eat. Best El pollo Loco I’ve been to. Great food, clean restaurant, and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Customer service needs to improve.Now, the latest, you have to order yourself using ONLY "touch screens."I asked about some help ordering something obviously NOT showing on the screen, and I got a very disappointing answer from a person behind the counter, " Do it yourself," and walked away from me.If you asked for " help" about a specific item, workers behind the counter need to help.That's why it's called "customer service," and the customer will return again.Not in this case.More training from upper management.
Atmosphere: 4
Food: 4
Service: 1
My order came out wrong three times ..
Atmosphere: 3
Food: 3
Service: 2
The manager is some really rude lady. I called because my quesadilla was just chicken and no quesadilla and I was attempting to explain to her that I didn't receive a receipt and ordered it through the app but she actually didn't give me an opportunity to speak. I requested if she would please stop talking over me and she put me on hold for 2 minutes and then hung up the phone. People do not deserve 20 an hour
Chicken was dry. Had to wait 15 minutes for the order. Will not return.
Atmosphere: 5
Food: 2
Service: 2
Even though we didn't eat here often, my dad does (takeout), he loved the salad!Parking: It has a good parking spot to find
Recommended dishes: Double Chicken Salad with Avocado
Good is good it's a cool place to eatParking: It's a parking lot where cars park and homeless people but they bother no one
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pollo Bowl, Chicken Avocado Burrito
Excellent chicken tortilla soup. As everything these days way too expensive. Bowl of soup. Side of rice and a drink $17. What has happened to our world?
Atmosphere: 4
Food: 5
Service: 5
It was a long time that I'm at El Pollo Loco. That night I crave of it. We went with my husband. Prices are more than double. I got the double chicken salad. I felt it was regular, didn't see a lot of chicken. They don't offer the salsa bar. You have to ask for salsas, cilantro, onions, pico de gallo. It is anoying. Then you buy 4 pieces of chicken, it doesn't come with tortillas. You have to buy the tortillas. There were not that expensive but it is awful to ask for each thing that you want. I didn't enjoy my visit. I was unsatisfied. I never going back to that restaurant.
Atmosphere: 3
Food: 4
Service: 3
Always good food ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Two Churros, Pollo Bowl, Chips, Double Chicken Avocado Salad
Restaurantji Recommends
This El Pollo Loco has Amazing Customer service and food is always fresh . The Manager Maria extremely professional and always remembers customer whom are regular. Maria treats you like family, extremely kind and caring to all customers. Maria always has a smile on her face, even when difficult customer are present. Maria professional behavior and her patients are priceless.Her staff are friendly and courteous as well. Great atmosphere.Thank you,Charlene
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Chips
Ashley went above and beyond thank you so much One of the best Pollo loco's out
Atmosphere: 5
Food: 5
Service: 5
Girl at drive thru had a horrible attitude. Forgot to ask for a SAUCE at the speaker so I asked for it at the window, she said “next time ask for it at the speaker” rolled her eyes and closed the window. When she hands me my food she immediately closes the window, I needed more sauce so I waited she came back to the window and when I asked her for extra sauce she again rolled her eyes and said to next time ask for it at the speaker! Girl! It’s sauce how hard is it to hand me sauce?! Horrible service from this girl! I’ve come to this location several times and have never been treated with horrible attitude!
Food: 5
Service: 1
Fast and friendly. Favorite place to eat for lunch and dinnerDietary restrictions: Let u make it how u like itParking: Clean parking lot. Lots of space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Chicken Avocado Burrito, Chips & Guacamole Large
The food is what you expect, but the service and especially the cleanliness of the dinning room is much to be desired. I get my food to go because the place is always filthy.
Atmosphere: 2
Food: 3
Service: 2