I arrived at the drive-through around 3:45 a.m. and was informed that their systems were down, preventing me from taking my order. I explained to the employee, Ashley, that the systems would reboot at 4 a.m., but she insisted denying service and instead proceed too count out their registers. I clarified that I wasn’t paying with cash, but she continued to deny me service. When I mentioned that I was paying with a card, she started explaining that they couldn’t take my order. Despite my clarification, she remained adamant in her refusal.
Atmosphere: 1
Food: 1
Service: 1
Corinne Nava
Dietary restrictions: Menu with calories ect. available!
Kid-friendliness: 👍
Wheelchair accessibility: 👍👍
Atmosphere: 5
Food: 5
Service: 5
Noah
The manager really needs to fix the drive thru fan. It’s so loud you can’t hear anything the workers say. Poor guys have to listen to it all day and night.
l opinion
Very dirty, bathroom filthy no toilet papers. Tables , floor not clean. We order dine in and decided to go. Sooooo filthy. Owner should pay attention to employees hired. They don't care. You will loose business
Atmosphere: 1
Food: 2
Service: 1
Antonio Carrillo
I had mobile ordered tacos for a meeting and was told when I arrived that they weren’t going to be making them. I couldn’t cancel through app and they refused to cancel the order. I had lost over $40 that I never received back. Contacted support over app and never received a response.
Atmosphere: 1
Food: 1
Service: 1
Beardman
As fast food goes, this Jack is pretty dang solid.
Ran through the drive-thru and picked up a combo meal. The service was fast. The food was hot and I was in and out in lightning fast time
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: French Fries, Jumbo Jack
mark martell
Manager was very rude, she was out of line. my friend and I where just having a conversation and chilling. She asked if we had a question and said it's uncomfortable. Shes a piece of work. Free country look around. Take my service elsewhere. And now giving others customers bad attitude
Atmosphere: 1
Food: 1
Service: 1
victor lozano
Manager was rude service sucked I would not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
John Flores
Coming home from Disney at 1030, usual JitB line, seemed like the cashier/ order taker was the only one working. Feel sad for the hard working employees, but they were absolutely super apologetic about the wait and as a customer service person myself I completely understand. Food was bomb though and made up for it. Jack, please try to put the fast back in fast food.
Really gone downhill. The amount of times I have been held hostage in this drive-thru at night for 40+ minutes is embarrassing.i avoid this place after sundown like the plague
Atmosphere: 3
Food: 3
Service: 3
iker hassey
For me waiting more than 30 min in drive through is crazy. Better go to other place
Aaron Acevedo
I'm giving this store 5 stars because the customer service was great after doordash messed up our order experience employee Ashley and Elvia where amazon they are dedicated to giving great customers service and quality by making sure our food was fresh I appreciate workers like them they both deserve higher pay
Atmosphere: 5
Food: 5
Service: 5
nando Torres
I am a truck driver. It was Friday, so I had a very long day dealing with traffic. it is now 1:45 am of Saturday, and I am getting ready to finally rest up. Stop to grab a bite and finally sleep with a full stomach. I walked to the window, and just like that, they told me they couldn't serve me. I explained to them I was driving a big truck and I was getting ready to finish up and just wanted to grab a bite to finally sleep, but again, they told me they can't help me. Now I have to go to sleep with an empty stomach and very upset. ?
I arrived at the drive-through around 3:45 a.m. and was informed that their systems were down, preventing me from taking my order. I explained to the employee, Ashley, that the systems would reboot at 4 a.m., but she insisted denying service and instead proceed too count out their registers. I clarified that I wasn’t paying with cash, but she continued to deny me service. When I mentioned that I was paying with a card, she started explaining that they couldn’t take my order. Despite my clarification, she remained adamant in her refusal.
Atmosphere: 1
Food: 1
Service: 1
Dietary restrictions: Menu with calories ect. available!
Kid-friendliness: 👍
Wheelchair accessibility: 👍👍
Atmosphere: 5
Food: 5
Service: 5
The manager really needs to fix the drive thru fan. It’s so loud you can’t hear anything the workers say. Poor guys have to listen to it all day and night.
Very dirty, bathroom filthy no toilet papers. Tables , floor not clean. We order dine in and decided to go. Sooooo filthy. Owner should pay attention to employees hired. They don't care. You will loose business
Atmosphere: 1
Food: 2
Service: 1
I had mobile ordered tacos for a meeting and was told when I arrived that they weren’t going to be making them. I couldn’t cancel through app and they refused to cancel the order. I had lost over $40 that I never received back. Contacted support over app and never received a response.
Atmosphere: 1
Food: 1
Service: 1
As fast food goes, this Jack is pretty dang solid.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Chicken Sandwich, Curly Fries
Ran through the drive-thru and picked up a combo meal. The service was fast. The food was hot and I was in and out in lightning fast time
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: French Fries, Jumbo Jack
Manager was very rude, she was out of line. my friend and I where just having a conversation and chilling. She asked if we had a question and said it's uncomfortable. Shes a piece of work. Free country look around. Take my service elsewhere. And now giving others customers bad attitude
Atmosphere: 1
Food: 1
Service: 1
Manager was rude service sucked I would not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
Coming home from Disney at 1030, usual JitB line, seemed like the cashier/ order taker was the only one working. Feel sad for the hard working employees, but they were absolutely super apologetic about the wait and as a customer service person myself I completely understand.
Food was bomb though and made up for it.
Jack, please try to put the fast back in fast food.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Always good for the price.
Atmosphere: 3
Food: 3
Service: 4
Really gone downhill. The amount of times I have been held hostage in this drive-thru at night for 40+ minutes is embarrassing.i avoid this place after sundown like the plague
Atmosphere: 3
Food: 3
Service: 3
For me waiting more than 30 min in drive through is crazy. Better go to other place
I'm giving this store 5 stars because the customer service was great after doordash messed up our order experience employee Ashley and Elvia where amazon they are dedicated to giving great customers service and quality by making sure our food was fresh I appreciate workers like them they both deserve higher pay
Atmosphere: 5
Food: 5
Service: 5
I am a truck driver. It was Friday, so I had a very long day dealing with traffic. it is now 1:45 am of Saturday, and I am getting ready to finally rest up. Stop to grab a bite and finally sleep with a full stomach. I walked to the window, and just like that, they told me they couldn't serve me. I explained to them I was driving a big truck and I was getting ready to finish up and just wanted to grab a bite to finally sleep, but again, they told me they can't help me. Now I have to go to sleep with an empty stomach and very upset. ?
Service: 1
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